Best Buy Reviews in Florida, USA
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22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.3K
AVG LOSS
300K
PAGE VIEWS
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Ask a Question About Best Buy
Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t. They...
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Review
Cons
- Were condescending
Reason of review
Poor customer service
Loss
$160
Preferred solution
Simple Exchange for a better product. I was willing to pay more money for a better product.
No delivery. Confused wharehouse | Best Buy review from Tampa, Florida
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
Review
Pros
- Manager service sales
- Very upset
Cons
- Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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3 comments
That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.
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Review
Service
Best Buy Customer Care
Cons
- I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
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Verified Reviewer
Bought a laptop at Best Buy OV. It was a gift. I returned it after opening it and found it was not working. I took it to the store and asked for a refund or exchange and was told I missed the deadline by days! I explained I was out of town and it did not work. Nobody...
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2 comments
But it was out of their return period. The fact that you didn't open it until then is not their fault.
They did nothing wrong. Dell appears to agree.
No, I do not work for either company. I just know companies have policies.
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Review
Service
Best Buy Manager
Pros
- Store proximity
Cons
- Customer experience
- Store return policies
- Lack of help
Reason of review
Poor customer service
Loss
$290
Preferred solution
Full refund
Tags
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???
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Review
Service
Best Buy Customer Care
Cons
- Customer service horrendous
- Intolerant and inflexible policies and uncaring staff
- Rude customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
Never answer the phone | Best Buy review from Brandon, Florida
When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
Review
Service
Best Buy Customer Care
Cons
- Lack of care for customers
Reason of review
Poor customer service
Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Review
Service
Best Buy Customer Care
Cons
- Rude customer service
- Return policy scam
- Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
I have been a customer of Best Buy for years and have always had problems with their products and services, specifically smart phones. I cannot tell you how many phones I have bought from there that have actually just stopped working. Just recently I had a Google Pixel...
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2 comments
Okay well can i see my comment though
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Review
Service
Best Buy Customer Care
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Its also simple to hold onto your receipts but that sounds like antiquated crazy talk. Im guessing it also had to do with being outside their return policy.
To hope a company goes out of business and putting people out of work is a very selfish comment. Im glad you got nothing.