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1.0
Details
Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t. They...
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2 comments
Anonymous
#1744857

Its also simple to hold onto your receipts but that sounds like antiquated crazy talk. Im guessing it also had to do with being outside their return policy.

To hope a company goes out of business and putting people out of work is a very selfish comment. Im glad you got nothing.

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Review
#1642591 Review #1642591 is a subjective opinion of poster.
Cons
  • Were condescending
Reason of review
Poor customer service
Loss
$160
Preferred solution
Simple Exchange for a better product. I was willing to pay more money for a better product.

Best Buy review in Tampa, Florida: No delivery. Confused wharehouse

2.3
Details
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
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Review
#1653181 Review #1653181 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Very upset
  • Manager service sales
Cons
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Rescheduling
  • Deceptive Delivery
1.0
Details
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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3 comments
Anonymous
#1735152

That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.

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Review
#1608645 Review #1608645 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
  • return policy
  • Bad Experience With Best Buy com

Best Buy review in Brandon, Florida: Never answer the phone

When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
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Review
#1664857 Review #1664857 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of care for customers
Reason of review
Poor customer service
1.0
Details
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
Anonymous
#1735161

I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.

Review
#1582403 Review #1582403 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
1.0
Details
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
Anonymous
#1713904

You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???

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Review
#1579135 Review #1579135 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service horrendous
  • Customer resolution was terible
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
  • Best Buy Return Policy Is Poor
Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
#1633491 Review #1633491 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
I have been a customer of Best Buy for years and have always had problems with their products and services, specifically smart phones. I cannot tell you how many phones I have bought from there that have actually just stopped working. Just recently I had a Google Pixel...
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2 comments
Anonymous
#1662385

Okay well can i see my comment though

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Review
#1494937 Review #1494937 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy Questions
Since I got a Iphone at Best Buy I have had Problems since the beging.Tried to take it back 2 times in the first 14 days and was talked out of it the first time and the next time they said they where calling mall security.So I got stuck with it.Since I know there...
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#1471520 Review #1471520 is a subjective opinion of poster.