BAD Service , Bad Television , Bad Geek Squad | Best Buy review from Ocala, Florida

2.0
Details
On 12/11/15 i purchased a new 40 " Insignia that is their brand to sell.$299 . It worked 18 days before the sound went out. They now have a 15 day return policy. It was sent off for repairs 3 weeks. I have no TV. I went to Walmart, they have a 90 day return any reason get a new one, money back, or different make. BUY AT WALMART... On 6/14/15 I bought OFFICE for my home biz to load onto my laptop. It was not opened or loaded .They would not refund me for an UNOPENED "Office 10 " product for my laptop $199. BUY AT WALMART...Now they have everyone make an appointment befoe they can be helped with anything. I WILL NOT BUY FROM THEM AGAIN . ITs a shame a once good company has gone down with service and help.BUY WALMART>>
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Review
#798806 Review #798806 is a subjective opinion of poster.
Reason of review
Everything is wrong with your service and product.I will pass the word and buy from WALMART.
Preferred solution
Full refund

Best Buy Staff Review

1.0
Details
Best buy Waterford lakes Rude associate in cell phones. Hispanic looking bald. Rude to women. Idiots work there Orlando fl
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#792874 Review #792874 is a subjective opinion of poster.
Reason of review
Poor customer service

Promises, promises | Best Buy review from Lantana, Florida

1.0
Details
We bought a TV, sound bar, and TV stand at our local Best Buy last week. We were assured several times that not only would the items be delivered free of charge, everything would be assembled and connected so that the delivery people would not leave until everything was connected and working perfectly. Instead, the delivery people simply said, "All we do is deliver." Had we known that, we could have made our purchases elsewhere, such as Costco, because now we have to do everything ourselves anyway. All Best Buy would say was that we were "misinformed."
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#790747 Review #790747 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Lack of care for customers
Reason of review
installation promised, not provided
Preferred solution
Price reduction
Tags
  • No installation

Poor service and bad products | Best Buy review from Clearwater, Florida

I bought a low end computer for my daughter. The cord got ruined so I went to best buy to get another. They didn't carry the cord so the person told me to a universal cord and "it will definitely fit." Of course when I got the cord home it didn't fit. Then I went back to the store and they told me to order online Best Buy parts. I plugged in the model number, ordered and got the wrong cord. So yet another trip back to best buy... this time customer service said best buy parts doesn't carry the cord. Best buy sells the computer but not the cord in store or online! The customer service person was soooo rude. So after two Best buy people gave me the wrong information the third was simply nasty and appalled that I thought Best Buy should carry accessories for products they sell!!
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#781685 Review #781685 is a subjective opinion of poster.
Reason of review
Bad quality

Washing Machine Dilemmas | Best Buy review from Key Biscayne, Florida

1.0
Details
We bought a washing machine. We were told we wold get a call the night before to advise us of hour of delivery. Nothing. We received a call 15 minutes the next day to tell us they were on there way. It was delivered and hooked up incorrectly. The washer only ran hot water. I called and was told that they work in teams and the same team could not come back until the following Tuesday. Now why would I want the same team?? They did not hook it up correctly to begin with. We have been out a machine for a week now and to be told another 4 days was simply unacceptable. The fact that their installation team was incompetent to begin with and not finish out a test load to verify machine working properly is beyond me. Not happy about customer service nor technical service. I expect more.
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#766978 Review #766978 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Untrained employees
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Best Buy - Microsoft Surface Pro Review from Dunedin, Florida

1.0
Details
Beware of extended warranty that they sell. Tell you it's good for additional 4 years after manufacture warranty expires. Have a problem with item after 2 years and they tell you it's only good for one year. They can't explain why it has the 1yr/ adh 4 on it but basically I spent a lot of money for a warranty and they screwed me. Partially my fault I believed the saleswoman without reading the fine print. lesson learned go somewhere else.
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#762729 Review #762729 is a subjective opinion of poster.
Reason of review
Warranty issue

Update on previous review | Best Buy review from Panama City, Florida

4.5
Details
Ok, I have to admit my mistake. We found the package I thought was not delivered, totally my mistake. I still found the first person I spoke with at Best Customer Service to have been rude, and misinformed about my order history. I give him a 2 out of 10. It was a super busy day for them, the 26th of Dec., but after waiting 12 minutes he completely stated the wrong facts about my having called on the 18th and implied I was lying. That conversation lead me to call back to make sure no one else was ordering using my information, and after waiting 20 minutes on hold the lady was very nice and helpful, and told me the guy had been wrong, which was a huge relief. We then found the frying pan the next day, very nice by the way!, and I called back to cancel the renewed order, (and apologize). That lady was extremely nice and helpful and I only had to wait 5 minutes. So the item is great, WAS in fact delivered on time, but they need many more nice people on the customer service lines.
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#759556 Review #759556 is a subjective opinion of poster.
Reason of review
On time delivery

Best Buy - Kitchenaid Fry Pan Review from Panama City, Florida

2.0
Details
I ordered an item for Christmas on Dec. 9th, item never arrived. I tracked it on the 26th, too late for Christmas, and UPS had it down as delivered. Called UPS and BestBuy doesn't allow investigation till you call Best Buy and complain. So I called them. After a long wait the man told me I had called on the 18th and had spoken 'in depth' with a lady there who had left detailed messages about our (never happened) conversation. He wasn't a lot of help, basically implied I was lying. Results: they will reship but I won't get it tii Jan. 8th. Will NEVER order from them again, it was useless.
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#758583 Review #758583 is a subjective opinion of poster.
Reason of review
Problem with delivery

SARASOTA / 41 - CAR RADIO INSTALL | Best Buy review from North Port, Florida

WORST RADIO INSTALL I had ever seen. Radio did not set flush with dash board missing screws and non tightened side plates. The whole radio wobbled when you used the touch screen.Went to another company and they showed me the side screws were not even tightened and the whole radio moves. Also missing 4 additional screws needed to secure radio to dash board. Radio was factory upgrade I bought online -- STEER CLEAR FROM THESE INSTALLERS THEY DO NOT KNOW WHAT THEY ARE DOING !!!!
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#757912 Review #757912 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Not as described/ advertised
Loss
$130
Preferred solution
Full refund

Dell Inspiron 3451 Laptop Review

Best buy online is terrible,they customer service knows nothing.they charge my card twice for one computer,just because i just the store puck up,xmas is tomorrow,I will never buy nothing from yall again.yeah the price of the laptop was good,but overall,i should have went somewhere,i shouldnt be upset on xmas eve because,my kids dont have there gifts.I give best buy a zero,no stars
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#757871 Review #757871 is a subjective opinion of poster.
Reason of review
Pricing issue