Best Buy Reviews in Florida, USA
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Resolved: Fraud and deception on BestBuy.com | Best Buy review from Melbourne, Florida
Update by user Aug 16, 2016
When I originally typed my review I forgot to state that a full refund for the
internet security software was initially given on August 8th, promptly followed by the recharge, also dated August 8th.
Original review posted by user Aug 16, 2016I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been charged for the supposedly free software! According to customer DIS-service the software is a separate purchase through Geek Squad, and this purchase is showing as active. As if THAT wasn't deceptive enough, that same amount was promptly recharged back to my account! No where in the fine print on the product page or final checkout was I notified about any charges for cancelled orders, and then the outrageous second charge! I have spoken to customer disservice twice and keep getting the runaround about how soon I can expect a PROPER refund, so I have disputed the charge with my bank and am also going to write a nasty gram to Best Buy corporate.
- False information on website
- Lies and lack of written communication
Gift card not valid because of "Best Buy system error"
Worst Customer Service! Get it together Best Buy!!!
Best Buy Customer Care Review
Best buy looses ALL MY PICTURES
- Our local best buy
- Lost my photos
- Customer service does not exist
Best Buy Credit Card
- Best buy credit card customer service they lie to much
Update by user May 16, 2016
Best Buy refused to address the issue, claiming ice maker was not under the warranty. Samsung stepped up and sent a Samsung repairman who diagnosed problem as an air leak.
This should have been covered under the Best Buy warranty. Samsung refunded my money, but I am...
- Ease of purchase
- I stopped shopping at best buy
- Lack of care for customers
- Bad service after purchase
- Unwilling to repair or replace defective product
Horrible customer service/lying drivers | Best Buy review from Saint Petersburg, Florida
- Management refusal to take call
- Customer service
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