The fitbit I had received for Christmas stopped syncing to my phone on January 8. , Although I kept trying myself it would not sync after that time.
I took phone and fitbit to Best Buy for help in this problem on January 16. After sales person worked with both devices, he concluded the Bluetooth no longer worked in the fitbit. The salesman informed me that as of January 15 they could no longer swap mine for one that worked. That I would have to contact fitbit customer service to see what they could do for me.
And even though it was purchased on December 24 , which was less than 30 days I was on my own. Since we hadn't purchased their geek squad insurance. So this means they don't stand behind a product they sold from their store for not even 30 days unless you pay extra.
I have bought several computers, kindles, cameras, games from this store. I would have gotten better customer service anywhere but there.
Reason of review: Poor customer service.