Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Today I went to Best Buy Charlottesville VA to purchase PC tower, Dell (**-**gb-memory-256b-ssd-ethernet-wifi-bluetooth-keyboard-mouse-black/642****.p?skuId=642**** ) and I specifically wanted Windows 11. ON YOUR WEBSITE, it says Windows 11.

The box says Windows 10. I asked 2 employees and they agreed, your website was wrong. When I told the manager, he made all kinds of excuses why it was OK and not false advertising, would not upgrade the computer to windows 11 or wave the $200 fee that I would have to pay if they installed Windows 11 to make it right. After several minutes of hearing his excuses, I told him he was full of it and that I wanted his Name so I could contact corporate and he gave me his card and told me to leave the store.

Would not let me check out. He was RUDE and would not acknowledge the false ad and blamed corporate for putting it on the website. . He is Nikhil Tamakuwala at the Charlottesville VA store.

I hope someone calls him to let him know that a good manager would have upgraded the tower to make it right. I don't think I'll ever visit that store again.

User's recommendation: Best Buy management not professional.

Preferred solution: Let the company propose a solution.

Best Buy Cons: False advertising.

Location: 1615 Emmet Street North, Charlottesville, VA 22901

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Seems like you are mistaking not getting your way as rude. How immature. Also the reason that he refused to check you out is because YOU were rude.


Hey Anonymous -. Go look at SPECS, says Windows Home 11 operating system. Yes, False Advertising.


Boomer julie doesn't know how to read the section that says free upgrade to windows 11 but that's if you want to do it yourself. Like most entitled customers boomer julie thinks everything is free and shouldn't pay a labor charge for the upgrade even though skilled labor is paid to do so.

So this petty female decides to put names on the internet because she's so scorned. You are trash lady.


No he is not a boomer( elderly person) He is s seven year old child that throws a temper tantrum when he does not get his way.

Best Buy Reviews

  1. 943 reviews
  2. 421 reviews
  3. 241 reviews
  4. 115 reviews
  5. 73 reviews
Best Buy reviews