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Today I went to Best Buy Charlottesville VA to purchase PC tower, Dell ( https://www.bestbuy.com/site/dell-inspiron-3880-desktop-intel-core-i5-104**-**gb-memory-256b-ssd-ethernet-wifi-bluetooth-keyboard-mouse-black/642****.p?skuId=642**** ) and I specifically wanted Windows 11. ON YOUR WEBSITE, it says Windows 11.
The box says Windows 10. I asked 2 employees and they agreed, your website was wrong. When I told the manager, he made all kinds of excuses why it was OK and not false advertising, would not upgrade the computer to windows 11 or wave the $200 fee that I would have to pay if they installed Windows 11 to make it right. After several minutes of hearing his excuses, I told him he was full of it and that I wanted his Name so I could contact corporate and he gave me his card and told me to leave the store.
Would not let me check out. He was RUDE and would not acknowledge the false ad and blamed corporate for putting it on the website. . He is Nikhil Tamakuwala at the Charlottesville VA store.
I hope someone calls him to let him know that a good manager would have upgraded the tower to make it right. I don't think I'll ever visit that store again.
User's recommendation: Best Buy management not professional.
Preferred solution: Let the company propose a solution.
Best Buy Cons: False advertising.
Location: 1615 Emmet Street North, Charlottesville, VA 22901