I purchased PowerBeats2 headphones before Christmas 2016 and paid cash. I intended to give these as a gift but when the recipient of the gift was unable to get the PowerBeats2 to pair, I took them back to exchange.
During the after Christmas rush the wait at Customer Service was over an hour....and I left...I returned today. After a 20 minute wait was waited on by the Customer Service Supervisor. She looked at my box, scanned the bar code, entered my phone number and my email into their database, then told me without proof of purchase that she could not exchange the item. Seriously, the bar code proved the product was purchased in the store.
Certainly the bar code was linked to some inventory system to tell when it was purchased. But no, without a piece of paper, showing when I purchased the item Best Buy was unable to exchange the product.
Best Buy just lost a customer. I will never return there again.
Product or Service Mentioned: Beats Electronics Headphones.
Reason of review: Damaged or defective.
Preferred solution: exchange for a working product.
Best Buy Cons: Worst customer service representatives.