I needed a repair on my 65” Samsung tv which I had purchased the 5 year extended warranty on. The tv was 3 years old and Best Buy couldn’t get the part anymore, so I was to be given a new tv [of course they are cheaper now] .
They said I would have to purchase a new warranty for over $400. I still had 2 years on my old warranty.
I feel I should have been given a pro-rated discount on my new tv. I can’ t help they couldn’t fix my old one.
Reason of review: Warranty issue.
Preferred solution: Price reduction.
Best Buy Pros: Sales reps were nice.
Best Buy Cons: Poor service and lack of honesty and knowledge.