I purchased a camera for my wife in Christmas. After just a few months the screen goes out on the camera and when I go to the store for an exchange and or repair they advised it was not covered.
The geek squad manager a very pompous *** advised that it was not a manufacturers defect and that's why they offer a geek squad black tie special plan. I guess the plan includes screwing all the customers out of standing behind a product by offering an inflated cost to have them provide customer service that was once necessary to conduct business. I have spent thousands in the store and in 3 minutes the lost me as a customer.
When I asked if this was worth loosing a 20 year customer the manager didn't blink and eye YES. Screw Best Buy and its rip off programs making you pay more to receive the customer service we deserve!
Monetary Loss: $200.