Salem, Illinois

My Verizon HTC Ozone data phone that I purchased at Best Buy quit this weekend. I have the full customer service package on the phone.

When I returned it to Best Buy, in Fairview Heights,IL., Monday they told me they had to send it off and I would not get it back for 1 to 4 weeks. They did not have a loaner phone to give me. They said they were out of them. So now I am without a data phone and very dissatisfied.

I will never buy another phone from Best Buy. When I purchased the phone I was not told if it failed, it would have to be sent off leaving me without a phone.

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