Purchased a Chrome Book for Christmas. Couldn't be delivered and was returned to Best Buy.
I Received an e-mail on Nov 17th saying they had received the item and a refund would be issued. I t is now Dec 11th, Best Buy has opened two different Case numbers and I still do not have my money back. When you call customer service they keep asking you to hold for a few minutes while they check on something- then 10 minutes later they come back on the line and do it again. The intent is that you will get sick of waiting and hang up.
STAY AWAY FROM BEST BUY AND DON'T DO BUSINESS WITH THEM. Their customer service is non-existent. It is not the employees fault so much as the company policies.
The only thing they do efficiently is bill your credit card. They have that down.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $240.
Preferred solution: Full refund.
Best Buy Pros: Selection.
Best Buy Cons: Procedures and policies concerning ordering, Cancellation and refunds.