2701 David H McLeod Blvd, Florence, SC 29501
Not resolved
1 comment

I bought a Cannon Handycam. I asked about the return policy.

I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called corporate, I was told there was nothing that could be done. I wouldn't have purchased the item had I known.

Just buy from Amazon or some other online retailer that doesn't have antiquated return policies. $54 to restock the item?!!!

Product or Service Mentioned: Best Buy Manager.

Reason of review: Poor customer service.

Monetary Loss: $54.

Preferred solution: Full refund.

Best Buy Cons: Poorly trained staff.

  • Return Policies
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?

Best Buy Reviews

  1. 536 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews