2701 David H McLeod Blvd, Florence, SC 29501
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I bought a Cannon Handycam. I asked about the return policy.

I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called corporate, I was told there was nothing that could be done. I wouldn't have purchased the item had I known.

Just buy from Amazon or some other online retailer that doesn't have antiquated return policies. $54 to restock the item?!!!

Product or Service Mentioned: Best Buy Manager.

Reason of review: Poor customer service.

Monetary Loss: $54.

Preferred solution: Full refund.

Best Buy Cons: Poorly trained staff.

  • Return Policies
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Anonymous
#1735150

There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?

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