I bought a Cannon Handycam. I asked about the return policy.
I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called corporate, I was told there was nothing that could be done. I wouldn't have purchased the item had I known.
Just buy from Amazon or some other online retailer that doesn't have antiquated return policies. $54 to restock the item?!!!
Product or Service Mentioned: Best Buy Manager.
Reason of review: Poor customer service.
Monetary Loss: $54.
Preferred solution: Full refund.
Best Buy Cons: Poorly trained staff.