OUr LG washer broke after 18 mths, out of warranty but I had purchased the extended warranty.Took them FIVE days to get a guy out here, and then didn't have the part.
Over two weeks went by, no one would take ownership and find the parts. Finally they decided to replace it, however, that model is no longer made so the one they delivered does not match my dryer and they won't replace the dryer, despite the fact that we bought them together as a set, which in my world means matching. Really lousy customer service both on the phone in in the store with the General Mgr, Mr.
Ford, Costa Mesa, CA Store.