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I purchased a membership via Best Buy branch (Orangeville, ON) on 28th of July to get 2 x TV brackets installed. At the point of registering, I was not told of a minimum 12 month requirement to be with the membership.

The tech was able to come and install only on the 17th of August. When I contacted Geek Squad, I was told that I have to pay $200.00+ for cancelling or speak to Best Buy. When I called Best Buy, I was told that they do not discuss cancellation details with customers as per Geek Squad and to go back to Geek Squad to help. I have called Geek Squad again and this time spoke to Cathy, before called and spoke to Jody.

They said, there's nothing they can do to help and it's my fault, I didnt read the fine print.

No Managers available to discuss either and asked me to keep paying 19.99 per month for the next 11 months. Can you please help me?

Product or Service Mentioned: Geek Squad Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Cancellation policy.

Company wrote 0 private or public responses to the review from Aug 21, 2017.
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