As i type this message, i have been on hold with Best Buy customer service for an eternity and here i am still sitting on hold. No-one will help me, they simply keep transferring me from person to person.

I called to cancel my warranty/virus subscription with them because we no longer have that computer. The inital hold time was 20 minutes....an hour ago. How hard can it be to pick up the phone and help a customer to simply void a subscription? They keep just saying sorry, please hold.

Well sorry, i won't purchase another computer or warranty from Best Buy.

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When you call the number to cancel or the phone trunk for that option, this is hwat you get - why would they staff it with other than one person? You're better off emailing or sending a certified letter.


You have encountered the new Best Buy. You know, the one with NO customer service to speak of.

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