We had purchased an HP Notebook computer from Best Buy in November of 2010. We purchased the extended warranty, had Best Buy install the software..
the whole 9 yards. One year later we had a problem with the screen, we took it to our local Geek Squad/Best Buy, they proceeded to tell us it had to be sent out for repairs and it could take up to 30 days. We were notified one week later that the computer had been discontinued, could not be repaired and had been destroyed. The bad thing is, the computer still worked, had files on it and other valuable information.
We were not given a choice or opprotunity to recover out computer. But, the real issue: we were given an "in-store" credit that was not even enough money to buy a new computer, let alone replace what we had.
As far as we are concerned we will never buy from there again! Horrible customer service!!!!!