Torrance, California
4 comments
Featured on Twitter 100% full Not resolved

I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked.When I went to BESTBUY to return it (with the receipt), I was told that they couldn't exchange it because it was after the 15 day return period, even though I purchased the additional protection for the television through BESTBUY, and to call SAMSUNG.

I called SAMSUNG, sent them the information and photos they requested and was told that I'd have to pay to repair the broken screen and to contact BESTBUY. After I emailed BESTBUY'S customer service department, I was told to contact SAMSUNG. I have been a loyal customer of both BESTBUY and SAMSUNG for over a decade and have NEVER encountered such shameful customer service. I'm left with a broken, useless television, a useless additional BESTBUY warranty and a thorough disgust for both retailer and manufacturer.

With all of the choices for retailers and manufacturers, such awful customer service shouldn't exist.

Please don't buy from either SAMSUNG or BESTBUY, so they will know that not taking care of customers is unacceptable and leads to a decline in their bottom dollar!

Review about: Best Buy Return Policy.

I didn't like: Lack of care for customers, Broken merchandise, Will not accept responsibility and make it right, Having my time wasted.

Review #881491 is a subjective opinion of a user.

PRODUCT OR SERVICE Tv
Reason of Review / Monetary Loss Defective, Poor Customer Service, Blame Shifting and Wasting my Time! / $417
Preferred solution Full Refund, Credit or Replacement

Had an Experience with Best Buy?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LadyScot
Next time, don't wait past the return date to open something you buy. That is just plain ***.
Mister customer
to LadyScot Chicago, Illinois, United States #1187061
A company with a 15 day firm return or exchange policy is plain "***". Especially when considering the lead time for the online order to be delivered to the residence is inclusive of the 15 days. Vote with your wallet and take your money elsewhere.
LadyScot
to Mister customer Naples, Florida, United States #1187528
You will find that most, if not all, retailers who sell electronics have a 15 day return policy. However, being that the item was bought online, it has to be returned online since it was a damage item. READ, READ, READ the terms on the website.
jc
Pennsylvania, United States #1184715
Dispute it with the credit card you used to purchase.

You May Also Like

"...I I bought a Lenovo idea pad at Best Buy.Brought it home and started it up.A window popped up with a warning about a Trojan virus?..." Read more
"My 1 year old Samsung refrigerator has a broken ice maker. The refrigerator cost me $3000 and I bought a 5 year warranty. Best Buy has scheduled 4..." Read more
"Went today to purchase a Moto Z 64GB Phone after checking to see if it was available through their website at the store I went to. Said there was plenty..." Read more
"Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went..." Read more
"If you are an employee of Blast Media or one of my friends please do not leave any comments. I have been getting death threats by email, text and phone...." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more
"One of the worst purchases of my life! I ordered two items from this "company" and I put quotation marks around it, because they do not honestly run like an..." Read more