Torrance, California
Featured 100% full Not resolved

I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked.When I went to BESTBUY to return it (with the receipt), I was told that they couldn't exchange it because it was after the 15 day return period, even though I purchased the additional protection for the television through BESTBUY, and to call SAMSUNG.

I called SAMSUNG, sent them the information and photos they requested and was told that I'd have to pay to repair the broken screen and to contact BESTBUY. After I emailed BESTBUY'S customer service department, I was told to contact SAMSUNG. I have been a loyal customer of both BESTBUY and SAMSUNG for over a decade and have NEVER encountered such shameful customer service. I'm left with a broken, useless television, a useless additional BESTBUY warranty and a thorough disgust for both retailer and manufacturer.

With all of the choices for retailers and manufacturers, such awful customer service shouldn't exist.

Please don't buy from either SAMSUNG or BESTBUY, so they will know that not taking care of customers is unacceptable and leads to a decline in their bottom dollar!

Review about: Best Buy Return Policy.

I didn't like: Lack of care for customers, Broken merchandise, Will not accept responsibility and make it right, Having my time wasted.

Review #881491 is a subjective opinion of a user.

Reason of Review / Monetary Loss Defective, Poor Customer Service, Blame Shifting and Wasting my Time! / $417
Preferred solution Full Refund, Credit or Replacement

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Naples, Florida, United States #1186980

Next time, don't wait past the return date to open something you buy. That is just plain ***.

Mister customer
to LadyScot Chicago, Illinois, United States #1187061

A company with a 15 day firm return or exchange policy is plain "***". Especially when considering the lead time for the online order to be delivered to the residence is inclusive of the 15 days. Vote with your wallet and take your money elsewhere.

to Mister customer Naples, Florida, United States #1187528

You will find that most, if not all, retailers who sell electronics have a 15 day return policy. However, being that the item was bought online, it has to be returned online since it was a damage item. READ, READ, READ the terms on the website.

Pennsylvania, United States #1184715

Dispute it with the credit card you used to purchase.

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