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After getting a virus on my PC that locked me out of the internet, I called the Geek Squad for help.After quoting me a ridiculous price ($200 to drag my hard drive in to the store- more for someone to make a home visit) - they talked me into investing in their new Whole Home tech support bundle, promising that for a $69.99 down payment and $19.99 a month fee (and 1-year commitment)- they could fix my problem.

It seemed cheaper than the $200- but then I find out that only offers a "discount" on virus removal. AND- they are only available via phone Mon-Fri 9-6 (when most of us are working!). I ended up finding the steps to fix the problem myself online.... something the Geeks could easily have helped me with in a couple of minutes.

Instead they choose to try to extort more money.

This is a total and complete RIP OFF.Don't fall for it like I did.

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Anonymous
#326262

I just got the whole home bundle too and it has worked just fine. In the email they send it has everything in there to contact a technician 24 hours a day 7 days a week. Better than spending a boatload on a one time fix and spend the same for unlimited.....seems like user error to me duhh lol

Anonymous
#326261

This is not true...i have the service and it has been great...it is over the phone and remote support..including unlimited virus removals. When a tech takes over the computer to fix a problem you can talk to them 24/7. There is a button that says call technician

Anonymous
#314929

First of all, learn how to use the internet and you won't have to worry about viruses.

Second, don't worry about anyone else falling for this. I don't think anyone is that dumb.

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