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After getting a virus on my PC that locked me out of the internet, I called the Geek Squad for help. After quoting me a ridiculous price ($200 to drag my hard drive in to the store- more for someone to make a home visit) - they talked me into investing in their new Whole Home tech support bundle, promising that for a $69.99 down payment and $19.99 a month fee (and 1-year commitment)- they could fix my problem.

It seemed cheaper than the $200- but then I find out that only offers a "discount" on virus removal. AND- they are only available via phone Mon-Fri 9-6 (when most of us are working!). I ended up finding the steps to fix the problem myself online.... something the Geeks could easily have helped me with in a couple of minutes.

Instead they choose to try to extort more money.

This is a total and complete RIP OFF. Don't fall for it like I did.

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I just got the whole home bundle too and it has worked just fine. In the email they send it has everything in there to contact a technician 24 hours a day 7 days a week. Better than spending a boatload on a one time fix and spend the same for unlimited.....seems like user error to me duhh lol


This is not true...i have the service and it has been is over the phone and remote support..including unlimited virus removals. When a tech takes over the computer to fix a problem you can talk to them 24/7. There is a button that says call technician


First of all, learn how to use the internet and you won't have to worry about viruses.

Second, don't worry about anyone else falling for this. I don't think anyone is that dumb.

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