Best Buy Reviews in Washington, District Of Columbia
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Black Friday Blues | Best Buy review from Washington, District Of Columbia
I have been standing in line at the DC store since 10pm to get tickets for Best Buy black Friday Doorbusters. What a joke. They won't tell you how many tickets are available but they let hundreds of people into the lobby to wait in line. Noow it is almost midnight and the Best Buy staff who are at the end of the line are telling us that the tickets for the 42" TV were gone over an hour ago and most items in the ad don't even require a ticket. Why didn' they just announce this so peoplle would know to leave? With all of the electronics they sell, why couldn't they just put a marquee ticker showing number of tickets left for each item.
Best Buys Custome Service is beyond Unsatisfactory
I want to start off this complaint by saying I have been a loyal customer since age 12 when I could buy video games and music. After 12 years of many purchases, my significant other had purchased online at Best Buy.com a 'Managers Chair'. I had just got promoted and this was the perfect gift for me. She got it in the mail, gave it to me wrapped up and I opened later as I live many hours away from her. Upon opening it, the handle on the hydraulic lift so the chair goes up and down was already cracked and the 5-6 spoke base where each individual wheel attaches had scruff marks on it like it was used. I felt so angry because of the hassle I would now have to go thru. She watched me open it on Skype and saw how disappointed I was. Well things happen and I said that's okay lets just return it and get another one. She called and was told "take it to a store and have them order another one to be delivered to your place or to the store so you can pick up." Easy enough. I went into the Best Buy in Pyramid Mall, Ithaca NY. Spoke to an Erik in customer service, who to be honest, after working in retail for so long, hes got to go. He clearly has no communication skills and seems he is to defend the company at all cost and not even listen to my concerns. So without saying a word he scans and types in all my packages info with the order number, asks for my drivers ID and very rudely ask 'Would you like a refund to pick one out in store?" 'No. I want this one but not broken.' "Well its from Best Buy Online, so there is absolutely nothing I can do.' Doesn't make sense to me because someone on corporates customer service level said you would order me one'. 'Well it doesn't work that way, would you like the refund?' Seeing $97 and some change on the screen, I said why not. So expecting 97$ to be returned I felt okay about the product and company but mad at Erik. After scanning a gift card, he says you now have 44$ on here and 53$ went on your mastercard. 'Wait hold up. You did not explain it would be split up'. I want the refund so I don't have to bother my other at 11 am in the morning. And this is what I get, the reason why I am never coming back to Best Buy ... 'Well its now final and there's nothing I can do at this point ... I can Help the next person!" Really? I am the customer and I promise you this is what happened. I get a broken used chair in the mail, call for directions, and go to the store level and meet this untrained employee. I am done with this company if you support Eriks behavior and I recommend communication training for all employees. But I would like to give you, the company, a chance to make things right. Email is best and I encourage you to contact me as I have always done business with you.
Store pickup hiram ga. store gave the wrong ipod upon pickup. | Best Buy review from Washington, District Of Columbia
wrong ipod touch. order white got black. was sons christmas present. he wanted white. wife did not notice. and i didnot look (my bad).bestbuy is having a bad season for customer service. will take a hard toll. with consumers and stock holders this year.but we can not let it fall. we already lost a major player in eletronics.(circuit city) and it took a big hurt in the u.s economy. alot of people lost there jobs. if you take a good look at the big picture. all employees from the person that pull the product for pickups to the c.e.o. must take stock in your job. so you can keep it.
Best Buy/GeekSquad/A&E Factory Service - no service
My 85-year-old parents purchased a dryer from Best Buy 10 mos. ago that's under warrenty. They called the GeekSquad for service - who contracts to A & E Factory Service (in No. VA). An appt. was made for 3 days later. The night before, A&E canceled because they didn't have a repairman - so why was the appt. made? The next available appt. is in 2 weeks! There's no way my parents can lug laundry anywhere. I'm flying home, so I can't do it for them. I talked to A&E with no resolution. I requested that they pay a repairman overtime, they snorted & said no way. I requested that they squeeze my parents in by bumping a person each day until they're caught up & they said they wouldn't "intentionally" bump anybody:. We asked them to pay for an outside company, they said no, no to a loaner also'. They were rude:. We called Best Buy/GeekSquad, they'll write a complaint:. No loaner there either;. I'm so upset, I know I'll be talking about this for a long time". I sure won't buy anything from Best Buy & won't use the GeekSquad or A&E/. I guess since it's under warranty, they don't make money so why help us?
Vero Beach, Fl. Best Buy SUCKS
Bought a flat screen TV for our conference room from the BEST BUY in Vero Beach, Florida. We are a non-profit and very careful with out expendutures. The TV screen was broken when we opened the box. BEST Buy's manager said she could not do anything and walked away after telling us to bring the TV back in as they had others in stock. After going through 4 members of their customer relations department Best Buy offered us a $99.00 gift card to purchase another flat screen. No I'm sorry just stuck with a broken TV.
Best Buy Manager
Bye Bye Best Buy
I have paid my final visit to Best Buy after terrible customer service in West Nashville Tenenssee. To begin with, I looked without success for a salesperson to help navigate the differences between satellite radios on display. After making my best guess, I waited at check out while the only cashier left her post and accompanied another customer across the sales floor to point out which alternative item might be best. At least five minutes later, the line of customers was at least 10 deep. Another five minutes and cheerless female manager showed up to open a second register. The line of customers was now 15-20 deep. I expressed my difficulty finding any rep to assist me and it was clear Jesse the manager could not have cared less. She was hostile and let me know what an inconvenience it was for her to come work a register. In this economy i can definitely find another retailer that respects their customers and who wants our business and hard-earned dollars. Best Buy will no longer be an option when I have gifts to buy.
Sold me a bad tv | Best Buy review from Washington, District Of Columbia
i bought a insigna tv from best buy in nov. we took set to lake house and used it for 4 days. we disconnected tv (as adviced) and closed up house. the house is climate controlled.we return in april, reconnected tv. set was not able to get signal. finally after talking to geek squad the set got a picture. the problem was everyone was green. there was no red in set. we return to best buy for a exchange but manager was rude. best buy shipped the set away for repair. so now i have no tv for 30 days or more. read the details of your 2 year warranty.best buy does not stand behind their own brand, we will not buy from them again. beware best buy
No refund for defective goods | Best Buy review from Washington, District Of Columbia
On Black Friday I purchased an advertised Rocketfish bundle from theAsheville BestBuy – a surge protector, an 8' high speed HDMI, and a screen cleaning kit. The $139.99 "value" was priced at $99.99, a price reduction of nearly 30%. The surge protector was DOA – the lights lit up, but none of the outlets worked. I took it back looking for an even exchange for a working model. Unfortunately, the other identical surge protectors were also defective. Unable to find a working model, I requested a refund. The Customer Specialist offered me $.01. He explained that I had only been charged that amount at the time of purchase. I responded that the $.01 charge was BestBuy's bookkeeping convention only. The advertised package had not been a "buy A and B and get C for $.01," but a whole package price I explained that I would be willing to take a proportionate reduction on the $39.99 price of the surge protector, but that a penny refund was ridiculous. Otherwise, I explained, I would be paying full price for the other two items as the result of BestBuy selling me a defective product. Undeterred, he said I had two choices – take a penny or return the whole "package." I returned all three items and immediately called the national Customer Service phone line. I explained the problem and got no reaction from the BestBuy's end of the line. Their representative did ask for both my phone number and my email address so that they could get back to me with the resolution of the problem. It's been 10 days and I've heard nothing and expect no response. Even if BestBuy's conduct doesn't border on fraudulent (which I believe it does), it certainly exhibits corporate stupidity and bad customer relations. It would have taken very little to keep me happy and now I'll never shop there again. I encourage all savvy consumers to avoid BestBuy and to tell their friends to do the same.
We bough 10 days ago a refrigerator, a stove and a plasma TV 3d 51", and we schedule (after a long process in your store) the delivering of the appliances and the mountain of the TV. Once the guys with the appliance arrived I showed to them the basement entrance, where...
Terrible sales people in the TV department at Best Buy in Cary, NC! I went in to purchase an AV Receiver to use with my new TV I purchased a few weeks ago at another Best Buy. I was approached by a female associate and was asked if I had any questions. I asked a...
Best Buy Sales Manager
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