State: District Of Columbia City: Washington Clear all filters (48 of 3025 reviews match)
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Two weeks ago I purchased a dishwasher and scheduled an installation. The install was rescheduled - without anyone telling me - because they could not locate the dishwasher in the warehouse. I rescheduled install to a date that worked for me. That install was cancelled...
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2.4
I liked
  • Salesman ok
  • Salesman
I didn't like
  • Poor communication between store and delivery company
#1035296
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The last several weeks have been a horrible customer service experience with best buy. After awaiting delivery of washing machine for weeks, misinformation on delivery time, failure to find the machine in the warehouse, we simply decided to cancel that order and...
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1.7
I liked
  • Convenient location
I didn't like
  • Long wait
  • Hours spent on phone
  • Untrained employees
#802401
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Went into store to get computer repair and I was with wife because we needed a new microwave. She picked out microwave while I went to geek squad to drop off computer tower. Geek told me that even though the store was almost empty I would have to come back when I had...
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1.0
#735239
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Best Buy refuses to take responsibility for the damage caused during the delivery of a refrigerator. They claim that the delivery company (which we have contacted numerous times) is responsible, not Best Buy itself. This is ridiculous since Best Buy arranges the...
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MattD78
MattD78

Actually that is true. Best Buy hired a third party to deliver your fridge which means it is that company's insurance which is supposed to cover any damage. I worked for a fur...

I didn't like
  • Slow to assist
  • Poor customer service
#621568
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Purchased my Movie Mate 62 from Best Buy in July 2011, for my daughters sweet 16 party. Used it 4 times and it stopped working by Sept. 2012. Called Epson customer service, replaced it quickly no problem. Since I received the new one in Sept., we didn't use it until...
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#445944
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I went to Best Buy not expecting much as I realized in the past the so called "experts" don't know what their talking about much of the time. I plan on buying supplies for school; an i-mac with the retina display (1200.00-1700.00), 27" imac for home (1700.00), adobe...
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Anonymous
Dude25

Let me understand this. You are mad because the sales person did not help you but you were not going to buy anything so they went to help a customer that had money and was go...

IHateStupidCustomers
IHate***Customers

let me get this straight.. you stopped shopping there because an employee didn\'t ask you if you needed help? why don\'t you speak up next time? and I\'m sure the employees kn...

#332030
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After I purchased a dishwasher by phone, I was holding the line for installation for 20 minutes with loud music in my ear, and no one answers. I called customer service again, and the same thing happened. I called and complained and was told it would only take a...
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Anonymous
Not the best buy.

Best Buy.com SUCKS. I have attempted to be patient, I\'ve even called back 6 times at this point, but I am NOT willing to do business with an outfit that can\'t their own SH\...

IHateStupidCustomers
IHate***Customers

maybe some of us are disgusted by how people don\'t know how to just shop instead of finding things to complain about.

#326064
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I went to best buy to buy a hard drive and my check was declined by Telecheck. There was more than enough money in my account to buy 4 hard drive. I see there is a lot of people that have the same problem. My advice is to stop buying from stores that use Telecheck. If...
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Anonymous
Darkus

I touch myself at night.

Anonymous
Thinking

Wouldn\'t that be a Telecheck issue... BB can\'t do anything about it when Telecheck is telling them there is no money in the account.

#324598
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I had Geek Squad install a tv. After buying all the things from best buy the tv would not work. Best Buy store or corp office did nothing about it. They care less about anyone. They were rude and didn't care. I just lost 600 dollars because they won't do...
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IHateStupidCustomers
IHate***Customers

I have a feeling you left out the part where you wanted them to replace it after it stopped working a year later.

#317684
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purchased an SD card to upgrade me cellphone capacity, was given simple, straightforward hand written instructions on my receipt, the employee was nice seemed knowledgeable and i left the store feeling very comfortable with purchase. well, the instructions failed to...
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#313914
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