Best Buy Reviews in Washington, District Of Columbia
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The squad is incompetent. | Best Buy review from Washington, District Of Columbia
Brought my machine to the local place in Stafford,VA. for a 'Blue screen' memory dump issue. Today was the 5th time! After replacing memory sticks 3 times, the first set at my cost, despite the machine is under warranty. During the first visit one of their "Managers" told me to order the sticks since they were out of stock. First he gave me the wrong part number, then he recommended 8 GB, the machine takes only max. 4 GB ! I'm dealing with idiots here. Pick up is tomorrow....I can't wait! They will screw up again, I see it coming. If so, names and case number will be posted here.
Refused to honor protection plan | Best Buy review from Washington, District Of Columbia
I purchased a new cell phone and purchase plan in January 2011. My daughter dropped her phone on a road in Seattle today. Best Buy refused to replace her phone because she did not go out into traffic and pick up the phone bits. They refused to refund the money I had paid for the protection plan. The copy of the protection plan does not state you have to bring in the phone (and in this case it would have been impossible). I spoke to store manager and the customer service department. Best buy refused to refund my money or honor their agreement.
Best Buy Manager
False advertisement | Best Buy review from Washington, District Of Columbia
None of their employees or managers knows anything about their products. Pre ordered a game because they offered a free headset when you pre ordered. Then they didn't know if they even had the headset. After that they pulled the ad and we called several times to find out if we would still get the headset since we pre ordered. No one knew anything. They didn't know if they were doing a midnight release. Then other friends that tried pre ordering for the headset were told it was first come first serve, so no guarantee that pre ordered copies would receive a headset. We went to Wal-Mart. Will NEVER step foot in Best Buy again. It's more like Worst Buy
Bay Shor, NY - BestBuy Buyer beware!! | Best Buy review from Washington, District Of Columbia
Purchased what a thought was a good deal 320GB hard Drive $60, turns out that there was a 40GB hard drive in the sealed box. Brought it back to bestbuy next day, and was told by Cust. #@%$^#, "MIke B." that I had to call the manufacturer and complain to them. I contacted BestBuy Cust. relations, "Tina" who assured me that she would contact store mangaer and do something about this..just as soon as we were off the phone. Well I week later I contacted them again..and left voice mail.. 3 days later still No call back - No real customer help. I'm currently disputing charge with my credit my card co. I used to spend thousands of dollars in their store as a computer repair man, now I rather drive 30 miles and shop at "MicroCenter".. screw Bestbuy, I hope they end up like "Circuit City".
Best Buy Deal
Best Buy pickup site.
Best Buy hire mostly young boys and girls. I have waited to get waited on more than once, while the boys were chasing the girls. I can say that one they see you they ask if they can help, if not they go back to their playing. Best Buy should hire people that are knowable of their products and care about the consumer. Most of the time this means older people. This does not go on at one store, I have seen it at least three. I know they are not paid a commission,and the is to keep hard selling down, but maybe they need a supervisor that can keep it looking like a place of business.
Pre-order not full filled | Best Buy review from Washington, District Of Columbia
I pre-ordered the game "Home Front" for my X-Box 360. With the pre-order of "Home Front" from Best Buy a free headset was offered. On the 15th of March I went to pick up "Home Front" and the head set. I stood in line for sometime. When waited upon I was told they were all out of headsets and would not be getting any more. I was told I could take the game as is or get my deposit back. I chose to get my deposit back. The store I use is located in Fort Smith Arkansas.
Never buy online/phone with Bestbuy.com. They have horrible service for delivery and customer care. I had a very bad experience with them and just want to let all know as they can be careful before ordering something. I ordered a Refrigerator from Bestbuy.com over...
Best Buy Customer Care
4 months and no refund on appliance | Best Buy review from Washington, District Of Columbia
I purchased a $1200 washer dryer 4 months ago but had to return on delivery unfortunately because it did not fit up our staircase. Four months later, they acknowledge the item was returned but cannot figure out why I haven't been refunded. They blame everyone including the 3rd party manufacturer who delivered it, and their division called Best Buy Direct, who is supposed to handle the refunds. I have contacted them numerous times and they keep saying it is a high priority and they will follow up, but never do. I finally filed a dispute with my credit card company. They managed to convince my credit card company that they would refund me, so the credit card company sent me a letter saying a refund was promised and that they no longer considered the transaction in dispute. Unbelievable - it is outright highway robbery by a Fortune 500 company!! I am ready to file suit. I have never done this. Any advice?
Advertised 6 gb dell, in fact sold me 4gb..bait and switch | Best Buy review from Washington, District Of Columbia
Made the mistake of shopping Best Buys advertised price after extensive research and price comparison both online at at several local office supply stores. Best Buy advertised a 6GB Dell desktop with 750 GB hard drive bundle package too good to pass up. Stopped at best Buy the evening of sale, and was told they did not have the tower, though the model was on shelf, identical model number a specs, at a much higher price. Manager told us they would pick one up at another Best Buy if we paid in advance and could wait a couple of days, No problem. Paid in full. The girl that rang us up, kept ringing and then deleting items in bundle, said that's the way it is done. A second manager looked at receipt, asked register girl to re-ring correctly, she had a tantrum and refused, they then both agreed it was correct, we paid and left, exhausted after a long work day then computer shopping. A couple of days later, picked up computer bundle,everything extra we had bought installed nicely, but were stopped at door, threatened with police because alarm rang, big scene, fortunately manager was there that knew we paid (receipt was in our hands!) and that ended. I never went over computer carefully enough as I should, in fac, kept computer home in package until after New Year's when we brought computer to work. Everything was in package, up and running, was happy until I just now checked my system and find I in fact got the wrong model, a 4 GB 64 bit system. Receipt matches model I do have. What can I do? called Customer Service (800 #) and was told by supervisor "Jessie" "that's just too bad". ??? I honestly do not know what the difference in GB is truly worth, but do know I did not get what I paid for, and want to be compensated if nothing more than a gift certificate to Best Buy. I would like to shop there in the future, but wil not if this bait and switch in not corrected. What can be done, if anything. I will check my receipts against model # / specs more carefully in future. Mybad, I was too trusting.
Best Buy/Geek Squad poor customer service
My sister bought her son a $500 ASUS laptop from Best Buy last December. They don't have much money and going against my advice, she did not buy any additional warranty or insurance policy. Long story short, within 6 months, the LCD screen was cracked due to misuse and the computer was no longer usable. Understandably, since they did not buy the accident protection policy, Best Buy was under no obligation to fix the computer for free. My problem is that when she brought it to the Geek Squad section of the local Best Buy store, the computer was sent away for diagnosis and she was ultimately told that it would cost $900 to replace the LCD screen. Recall that the original laptop purchase price 6 months earlier was $500. It didn't make much sense to me that it should cost almost twice as much to replace the LCD as the original new price of the laptop. How would you feel for example if you bought a new car for $20,000 and when you brought it back to the dealer in 6 months to repair something they wanted almost $40,000 to repair it? Fortunately, I had enough technical expertise to diagnose the problem and fix it myself. My cost was $180 for the replacement LCD screen and $10 for shipping. My labor time was 20 to 30 minutes. Therefore, not counting my labor time, I fixed the laptop for $190 (versus Geek squad charge of $900). I believe that any reasonable person would agree with me that Best Buy was attempting to grossly over-charge for this repair. I'm just glad that I was able to help my sister avoid being ripped-off. Another example of customer service at its worst! By the way, I did call the Best Buy corporate customer service department to complain but they didn't seem to understand why I felt that this was bad service.
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