Best Buy Reviews in Washington, District Of Columbia
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Sold me a bad tv | Best Buy review from Washington, District Of Columbia
i bought a insigna tv from best buy in nov. we took set to lake house and used it for 4 days. we disconnected tv (as adviced) and closed up house. the house is climate controlled.we return in april, reconnected tv. set was not able to get signal. finally after talking to geek squad the set got a picture. the problem was everyone was green. there was no red in set. we return to best buy for a exchange but manager was rude. best buy shipped the set away for repair. so now i have no tv for 30 days or more. read the details of your 2 year warranty.best buy does not stand behind their own brand, we will not buy from them again. beware best buy
Pre-order not full filled | Best Buy review from Washington, District Of Columbia
I pre-ordered the game "Home Front" for my X-Box 360. With the pre-order of "Home Front" from Best Buy a free headset was offered. On the 15th of March I went to pick up "Home Front" and the head set. I stood in line for sometime. When waited upon I was told they were all out of headsets and would not be getting any more. I was told I could take the game as is or get my deposit back. I chose to get my deposit back. The store I use is located in Fort Smith Arkansas.
False advertisement | Best Buy review from Washington, District Of Columbia
None of their employees or managers knows anything about their products. Pre ordered a game because they offered a free headset when you pre ordered. Then they didn't know if they even had the headset. After that they pulled the ad and we called several times to find out if we would still get the headset since we pre ordered. No one knew anything. They didn't know if they were doing a midnight release. Then other friends that tried pre ordering for the headset were told it was first come first serve, so no guarantee that pre ordered copies would receive a headset. We went to Wal-Mart. Will NEVER step foot in Best Buy again. It's more like Worst Buy
Best Buy pickup site.
Best Buy hire mostly young boys and girls. I have waited to get waited on more than once, while the boys were chasing the girls. I can say that one they see you they ask if they can help, if not they go back to their playing. Best Buy should hire people that are knowable of their products and care about the consumer. Most of the time this means older people. This does not go on at one store, I have seen it at least three. I know they are not paid a commission,and the is to keep hard selling down, but maybe they need a supervisor that can keep it looking like a place of business.
No refund for defective goods | Best Buy review from Washington, District Of Columbia
On Black Friday I purchased an advertised Rocketfish bundle from theAsheville BestBuy – a surge protector, an 8' high speed HDMI, and a screen cleaning kit. The $139.99 "value" was priced at $99.99, a price reduction of nearly 30%. The surge protector was DOA – the lights lit up, but none of the outlets worked. I took it back looking for an even exchange for a working model. Unfortunately, the other identical surge protectors were also defective. Unable to find a working model, I requested a refund. The Customer Specialist offered me $.01. He explained that I had only been charged that amount at the time of purchase. I responded that the $.01 charge was BestBuy's bookkeeping convention only. The advertised package had not been a "buy A and B and get C for $.01," but a whole package price I explained that I would be willing to take a proportionate reduction on the $39.99 price of the surge protector, but that a penny refund was ridiculous. Otherwise, I explained, I would be paying full price for the other two items as the result of BestBuy selling me a defective product. Undeterred, he said I had two choices – take a penny or return the whole "package." I returned all three items and immediately called the national Customer Service phone line. I explained the problem and got no reaction from the BestBuy's end of the line. Their representative did ask for both my phone number and my email address so that they could get back to me with the resolution of the problem. It's been 10 days and I've heard nothing and expect no response. Even if BestBuy's conduct doesn't border on fraudulent (which I believe it does), it certainly exhibits corporate stupidity and bad customer relations. It would have taken very little to keep me happy and now I'll never shop there again. I encourage all savvy consumers to avoid BestBuy and to tell their friends to do the same.
Bay Shor, NY - BestBuy Buyer beware!! | Best Buy review from Washington, District Of Columbia
Purchased what a thought was a good deal 320GB hard Drive $60, turns out that there was a 40GB hard drive in the sealed box. Brought it back to bestbuy next day, and was told by Cust. #@%$^#, "MIke B." that I had to call the manufacturer and complain to them. I contacted BestBuy Cust. relations, "Tina" who assured me that she would contact store mangaer and do something about this..just as soon as we were off the phone. Well I week later I contacted them again..and left voice mail.. 3 days later still No call back - No real customer help. I'm currently disputing charge with my credit my card co. I used to spend thousands of dollars in their store as a computer repair man, now I rather drive 30 miles and shop at "MicroCenter".. screw Bestbuy, I hope they end up like "Circuit City".
Best Buy Deal
Never buy online/phone with Bestbuy.com. They have horrible service for delivery and customer care. I had a very bad experience with them and just want to let all know as they can be careful before ordering something. I ordered a Refrigerator from Bestbuy.com over...
Best Buy Customer Care
4 months and no refund on appliance | Best Buy review from Washington, District Of Columbia
I purchased a $1200 washer dryer 4 months ago but had to return on delivery unfortunately because it did not fit up our staircase. Four months later, they acknowledge the item was returned but cannot figure out why I haven't been refunded. They blame everyone including the 3rd party manufacturer who delivered it, and their division called Best Buy Direct, who is supposed to handle the refunds. I have contacted them numerous times and they keep saying it is a high priority and they will follow up, but never do. I finally filed a dispute with my credit card company. They managed to convince my credit card company that they would refund me, so the credit card company sent me a letter saying a refund was promised and that they no longer considered the transaction in dispute. Unbelievable - it is outright highway robbery by a Fortune 500 company!! I am ready to file suit. I have never done this. Any advice?
Best Buy/Geek Squad poor customer service
My sister bought her son a $500 ASUS laptop from Best Buy last December. They don't have much money and going against my advice, she did not buy any additional warranty or insurance policy. Long story short, within 6 months, the LCD screen was cracked due to misuse and the computer was no longer usable. Understandably, since they did not buy the accident protection policy, Best Buy was under no obligation to fix the computer for free. My problem is that when she brought it to the Geek Squad section of the local Best Buy store, the computer was sent away for diagnosis and she was ultimately told that it would cost $900 to replace the LCD screen. Recall that the original laptop purchase price 6 months earlier was $500. It didn't make much sense to me that it should cost almost twice as much to replace the LCD as the original new price of the laptop. How would you feel for example if you bought a new car for $20,000 and when you brought it back to the dealer in 6 months to repair something they wanted almost $40,000 to repair it? Fortunately, I had enough technical expertise to diagnose the problem and fix it myself. My cost was $180 for the replacement LCD screen and $10 for shipping. My labor time was 20 to 30 minutes. Therefore, not counting my labor time, I fixed the laptop for $190 (versus Geek squad charge of $900). I believe that any reasonable person would agree with me that Best Buy was attempting to grossly over-charge for this repair. I'm just glad that I was able to help my sister avoid being ripped-off. Another example of customer service at its worst! By the way, I did call the Best Buy corporate customer service department to complain but they didn't seem to understand why I felt that this was bad service.
Sold me a USED refrigerator as NEW!!!! | Best Buy review from Washington, District Of Columbia
After having my Frig for for years and dealing with it leaking for about 2 years, I previously had a Tech look at it and he states it had been worked on before. He refused to make any repairs to it. I later called out Best Buy's people to look at it and they said the same thing. That it had been worked on before. I had never had a repair person to fix or make any repairs to the frig! The sore manager passed the buck to the 1800 customer service and said he could not do anything, customer relations and the service supervisor passed the buck back to the store. The store even had the audacity to recommend that I contact LG and deal with them. I will be contacting the Corporate office directly! They RIPPED ME OFF!!!
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