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Filed on : January 29 2008
Filed by :Tarek Naguib2947 Millpond Dr E 3bHolland MI 49424
Filed against :Best Buy Company
Complaint Description:I have purchased a Dell Computer from Best Buy #883 Holland Michigan, the sales person indicated that this is the latest model of Dell laptop computer, I have asked him repeatedly if it is the latest model that Dell have, he said it just came out 2 month ago, when I went on line on my Desk top to register the Dell, next day I returned the Laptop to the store manager (Jenifer) and she have refused to refund the total amount when I explained to her that the store sales person has misled me that this was the latest module, and she charged me a stocking fee of 15% of the total sale, if the store sales person have told me the truth I wouldn't have bought that lab top and when I explained that she can check with Dell that this model has been discontinued she said it doesn't matter and we can't prove that sales person told me any deference, and that she have to fellow the store rolls, I called the customer service 2 times to give them a chance to fix the problem they cave me a case # 45356553 and 45359135 without solving the problem, I am asking to be fully refunded since the store sales person has misled me in believing that I have the latest model of Dell laptop.
Your Desired Resolution:To be refunded the 15% stocking fees. and that the sales person don't mislead other customer and be clear on the sales by saying this model is discontinued and that the company have a newer models and that he can order it for me, instead of laying
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
Monetary Loss: $794.