We purchased a dishwasher from Best Buy in Westminster CO on 2/24/18 for &765.00. Due to our remodeling, we were not able to install until June.
When it was installed, it had a major leak. We spoke to Best Buy and tried to either get our money back or get a different dishwasher. We were told by the General Manager there is NOTHING they can do for us, we would have to go through the GEEK SQUAD???? What the *** isn't the Geek Squad part of BEST BUY?
We then spoke to someone from the Geek Squad and were told that we are not in their system??????? We purchased the dishwasher from Best Buy, and we are NOT IN THE SYSTEM?????? Over the years we have purchased our TV's, and several other appliances from them AND WE ARE NOT IN THE SYSTEM????? Samsung came out and tried to repair the dishwasher, only to be told that it is a factory defect and to go back through Best Buy to see what they can do for us.
WE WILL NEVER PURCHASE ANOTHER ITEM FROM THEM. THEIR CUSTOMER SERVICE SUCKS.
Product or Service Mentioned: Samsung Electronics Dishwasher.
Reason of review: Poor customer service.
Monetary Loss: $765.
Preferred solution: Full refund.
I didn't like: Customer service sucks.