Best Buy - Did not live up to telephone agreement conversation with "Neal" re a late charge.
I purchased a 26" Sony Tv a couple months or so ago under the terms "no interest for 6 months."
I started getting a monthly bill to pay $10, but I thought your policy was like Sears: You get billed for it, but it's not due until 6 months. I noticed a $39 late charge on my bill, and I called you to make sure that nothing was due for 6 months, as the salesman had indicated when he sold the tv to me. When I found out that I owed a late charge already, I talked to your "Neal", and we agreed that I would send in the total amount of the purchase, and that the late charge would be erased from my record. I sent in the check with a letter, detailing the problem and my assurance by "Neal" that there would be no late charge. Friday I received another bill where you had knocked off only 1/2 of the late charge - that I still owed $19.50!!!
I could have paid the full amount at time of purchase, but I thought if you wanted to carry it for 6 months, I would take advantage of it.
I do not want a late charge, or pay for a late charge, because there was a misunderstanding.
I have a copy of my March 25 letter to you that I enclosed with my check. I hope you will live up to the verbal agreement I had with your employee, "Neal." (Since I paid in full in March, I am saving you having to carry the loan).
Please let me know if you will delete the other half of the late charge, as verbablly agreed.
Thank you. Please contact me.
My email is: firstname.lastname@example.org
My telephone is: (925)516-7890
My account number is: 7021-2600-2301-4152