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We received 2 gift cards as a gift two years ago . The week of Black Friday we went online to order some products to discover our cards could not be processed .
We waited over 2 hours online to speak to a rep to be told we would need to go into a store . We did and they told us we needed to call the numbers on the back of the cards . They confirmed that Best Buy stood by their products.
We called again on hold 2 hours and it was a general gift card site so we got no assistance
I then went on Facebook and it was the USA site. Spoke to Meg who said she would pass on to Canadian team.
No response from Canada team
Went on messaging , went on forum page no response
Called customer service to be told I would receive an email. This was continual for 4 months.
Csr by the name of Alan told me I would have to go back to store to have them activate the cards.
So frustrating. 4 months with no assistance. Best Buy does not stand by their products.
Reps are like robots reading off a script. You cannot reach anyone directly by email or phone including the stores.
I hate it that we have lost money given to us
This is the worst company I have ever dealt with.
Personally I hope people stay clear of this company. No one deserves to be treated like this
User's recommendation: Do not shop ever at Best Buy they do not stand by their products. They take your money and run.
Product or Service Mentioned: Best Buy Replacement.
Monetary Loss: $200.
Preferred solution: Full refund.
Best Buy Cons: Does not follow through on promises nor on their products, Customer service not willing to help or follow up, Crappy customer service, Product.
Location: Bell Boulevard, Belleville, ON K8P 5H8