I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window.
Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between 4-8. When contacting Best Buy I was told my delivery date was Dec 7. I canceled my order altogether and it was not concerning enough for the call center representative to question why. Oddly enough, on Oct 27, I received an email to rate my satisfaction with the customer service representative.
I prefer to conduct business with a company that values the customer experience beyond that of their call center. I will not be using Best Buy again nor would I recommend them to anyone.
Reason of review: Both delivery and customer service.
Location: Fort Worth, Texas