Fort Worth, Texas
1 comment
Not resolved

I selected my refrigerator delivery for Oct 27 the 4-8 window.On Oct 26, I received a voice message confirming the Oct 27 delivery date and window.

Related: Mynamenecklace Delivery Service Review

Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between 4-8. When contacting Best Buy I was told my delivery date was Dec 7. I canceled my order altogether and it was not concerning enough for the call center representative to question why. Oddly enough, on Oct 27, I received an email to rate my satisfaction with the customer service representative.

I prefer to conduct business with a company that values the customer experience beyond that of their call center.I will not be using Best Buy again nor would I recommend them to anyone.

Review #944949 is a subjective opinion of a user.

PRODUCT OR SERVICE Delivery Service
Reason of Review / Monetary Loss Both delivery and customer service / Not specified
Preferred solution Not specified

Had an Experience with Best Buy?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Oceanside, California, United States #1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions.It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

You May Also Like

Best Buy Samsung Electronics Tv Review from Chicago, Illinois Best Buy "Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines...." Read more Best Buy - Refrigerator Delivery never showed up TWICE Best Buy "On June 30th I had placed an order for a Samsung Refrigerator via bestbuy.com, due to some reasons I had to call the customer service rep to finish my order...." Read more Best Buy - Worst Customer Service in the store and online Best Buy "Went today to purchase a Moto Z 64GB Phone after checking to see if it was available through their website at the store I went to. Said there was plenty..." Read more Best Buy Sharp Cddh950P Stero Tape Cd Review Best Buy "Best buy is a horrible place. MY 1st expierence with them was in the store. I wanted to purchase an item they had on the shelf. They wouldnt sell it..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more COSTWAY: http://www.costway.com Costway "I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the Costway Twin Tub Washing Machine, sold..." Read more Wyndham Hotels And Resorts - Knights Inn is a dump Wyndham Hotels And Resorts "We checked in 5/19/2017 at 11pm at the 3223 Lincoln Ave South Bend IN and knew right away it was a mistake but had been on the road for 18hrs..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more