Not resolved
1 comment

I selected my refrigerator delivery for Oct 27 the 4-8 window.On Oct 26, I received a voice message confirming the Oct 27 delivery date and window.

Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between 4-8. When contacting Best Buy I was told my delivery date was Dec 7. I canceled my order altogether and it was not concerning enough for the call center representative to question why. Oddly enough, on Oct 27, I received an email to rate my satisfaction with the customer service representative.

I prefer to conduct business with a company that values the customer experience beyond that of their call center.I will not be using Best Buy again nor would I recommend them to anyone.

This person wrote the review because of "both delivery and customer service" at Best Buy and attached a photo. Reviewer claimed that he or she wants Best Buy to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following companies: Walmart, Sears, Hhgregg, Kmart or Amazon. We collected other reviews about products and/or services offered by Best Buy and delivery service for you to read. This information may help you with your purchase decision.

Had an Experience with Best Buy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Oceanside, California, United States #1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions.It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

You May Also Like

Best Buy Samsung Electronics Tv Review from Chicago, Illinois Best Buy "Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines...." Read more Best Buy - Deal Review from Snellville, Georgia Best Buy "I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family ..." Read more Best Buy - Samsung Tv Review from Maywood, Illinois Best Buy "My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she..." Read more Best Buy a joke #dontwastemoneyonprotection Best Buy "We bought a receiver outta Best Buy had the service protection.Called them to verify the procedure before going to the store.They did the total opposite of what we were told.Had..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more