I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window.
Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between 4-8. When contacting Best Buy I was told my delivery date was Dec 7. I canceled my order altogether and it was not concerning enough for the call center representative to question why. Oddly enough, on Oct 27, I received an email to rate my satisfaction with the customer service representative.
I prefer to conduct business with a company that values the customer experience beyond that of their call center. I will not be using Best Buy again nor would I recommend them to anyone.
This person wrote the review because of "both delivery and customer service" at Best Buy and attached a photo. Reviewer claimed that he or she wants Best Buy to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following companies: Walmart, Sears, Hhgregg, Kmart or Amazon. We collected other reviews about products and/or services offered by Best Buy and delivery service for you to read. This information may help you with your purchase decision.