I bought a GE free stand convection gas range. Also paid for installation and the necessary kit. The sales man at the Best buy said the installer would the bring the kit along with him/her and they tentatively scheduled for the delivery with an understanding that the installers would call me the night before the delivery for exact delivery time slot. NO body called till I called them. They showed up without the kit and wanted me to buy another kit from the installing company. Even though I told them that I already paid for it. They did not listen and took the range back. I went to the stores and told what happend. The sales person appolazied and gave me the kit and rescheduled for 4/11/2012 with a note that the installer would call me night before the schedule. Even the second time no body called me with the schedule of the time slot. When I called from my work, I was told by the Best buy delivery department and the installing company (Optima) that they were coming to install between 11.00AM-3.00PM. I told them that even this time that I had not not received any call and requested if it could be delivered after 1.00PM. Only thing both companies tell me was to rechedule again (for third time). I had to leave my work and come to my home for the installation. They arrived at 11.30AM to my house and they said the range was delivered to me last time and placed in my garage. Even though I told them that it was not delivered to me, they did not listen and wasted my time. After 20 minutes talking and phoning, they agreed that it was not delivered to me and they infact had it in their truck.
There was no coordination what so ever between the Best buy and the Optima company for that we end up paying installation charges. The Best Buy blames Optima and the Optima blames the Best buy. As a customer I see this is the problem with the Best company who took the responsibility and charged me.
Product or Service Mentioned: Best Buy Installation.
Monetary Loss: $1100.
Location: Irvine, California