After 7 service calls in 18 months, I was allowed to return an LG refrigerator under the "no lemon" policy. The salesman helped us pick out a new refrigerator and sent us to customer service. The customer service rep at the Columbia, MD store did not know what she was doing, so the process took over an hour. We had to wait 17 days for the new frig to be delivered.
I was called a few days beforehand and told the delivery would take place between 4 and 6 pm. At 6:30 on delivery day, I called and was told they would check on the truck. After staying on hold for 30 minutes, a different rep told me the truck was 15 minutes away. After the delivery men finally left, I opened the frig and realized it was the wrong one! I immediately called customer service and was told I had to take care of it in the store. I spent over an hour at the store with an appliance representative. Bottom line, the refrigerator I was shown no longer exists. I have to suck it up and keep a refrigerator I don't want.
I'll never purchase another appliance at Best Buy!
Review about: Best Buy Customer Care.
Monetary Loss: $2400.