In Feb. of this year i purchased a 37" Toshiba tv, at the register i was asked if i wanted the extended warranty,2yrs $30, said sure!
so a few months later when i get home from work i discovered that the tv had been hit in a corner of the screen., so i figured no problem i purchased the extra warranty, so i took the tv back to the store and had the reprint the sales receipt so that i could show that i had the extended warranty.
the B/B geek squad person turns the tv on and tells me "sorry thats an impact damage that isn't covered by warranty"
i inquired as to why that isn't covered; that told me that that would be a damaged policy and they only offer that on computers.
so at this point i fairly mad, the clerk informed me that the repair would be as much as a new tv, and even made a store brand suggestion to which i declined. at this point the clerk asked what i wanted to do with the tv. i said do whatever with it, since the warranty would repair it and left the store.
at this point i went across the street to Wal-Mart and inquired with the sales person about there tv warranty and was told 1 year man. 2 year ext. i then asked "what isnt covered", the sales person told me "Loss and Theft" and said it in a very "SURE" fashion., so i redirected by asking, so if someone hits the screen and damages it is that covered (impact), to which he said "YES" loss and theft are the only things not covered.
so at this point im well .....beyond pissed, went back to B/B and asked for tv back and to see manager..... had a conversation about the warranty and how i felt the weren't honoring it the correct way and wanted the number for B/B customer complaint, i also informed them that i felt that they where just refusing to honor the warranty.
after leaving there i called B/B and was on the phone with them for about 40m went thru 5 different people at least 3 of them agreed that the salesperson at the register should have made a point of telling the customer that "impact" wasn't covered!!!! 1 even went so far as to say that the info not being pointed out was a bad store issue and should be corrected.
while talking to the B/B service people i brought up the scenario ...what if i had bought a $3k tv and i got dropped or hit.....short version SOL!!!!!
so the last person i spoke with arranged to have the store GM and not the g/s manger call me later in the week and see if we cant resolve this issue.
well, maybe i should have made sure to get a copy of the warranty info,...the claim that i would have been given one...dang i f remeber getting it; haveing small kids..well i did get the info which i dont think i did at least had been told by the cashier that "impact" wasn't covered....lol i would have walked out of the store and made my purchase elsewhere!!!!!
OH!!....while i was talking to the G/S people at least 2 of them outright said that the cashiers dont make a point of telling customers that the warranties,both manufacture. and extended don't cover impact!!!!!
Review about: Best Buy Sales Manager.
Monetary Loss: $299.