Best Buy Phone Numbers and Emails

Toll-Free Number:

  • (888) 237-8289
Send Message

Customer Service:

  • (800) 433-5778
    Geek Squad
  • (800) 566-7498
    Product Recalls And Safety Alerts
  • (800) 304-1259
    Return And Exchange
  • (877) 702-2211
    Return And Exchange

Headquarters:

  • (612) 291-1000

Investors/ Franchising:

  • (866) 758-1457

Best Buy Emails:

Customer Service
Investors/ Franchising
Legal
CCPA Inquiries, DMCA Inquiries, Privacy Inquiries, Privacy Inquiries (Nevada)
Media
Advertising Inquiries, Affiliates, Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Best Buy Contact Information

Best Buy Website:

Best Buy Help Center:

Corporate Office Address:

Best Buy Co., Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States

Fax:

+1 612-292-2323

Best Buy Customer Service Reviews

1.3 / 5
Bad
Michael P Uyk
Complaint

I stopped in your Orem, Utah store this morning, Third time over the last few weeks. I was greeted by an individual who directed to to the laptop area. He told me there were two people working in...

Pissedconsumer4144589
Do not order appliance delivery from Best Buy, ever,
1.0

Do not ever order appliance delivery from best buy, ever, under any circumstance. They failed to deliver the range I ordered for today, and I've spent the past 4 hours with best buy comcast-level...

Summary of Best Buy Customer Service Calls

7.6K TOTAL
CALLS
05:58 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Best Buy Customer Service?

Payments and Charges Question:

  • “Bill payment”
  • “Pay a bill”
  • “Payment credit card”

Cards Question:

  • “My credit card”
  • “Forgot my credit card number, wanna make sure you're still active”
  • “Credit card offers”

Shipping and Delivery Question:

  • “Delivery”
  • “Did not get my order that was delivered”
  • “My AirPods says delivered but I never got it”

Request for Information Question:

  • “Can I use the Best Buy Credit card for other purchases other than at Best Buy”
  • “Appointment”
  • “Looking for receipt”

Product/ Service Question:

  • “I need you guys to call me so I can try to order a phone through you guys because I don't know how to mess with the internet that well and my card is not going through and I have approximately two different phones that I want to order at least one ca”
  • “Stove not working”
  • “Broken part”

Activation/ Cancellation Question:

  • “To cancel part of an order.”
  • “Stop cancellation”
  • “Cancel my order on my BESTBUY card. Stop monthly withdrawal”

Return/ Replace Question:

  • “Return tv”
  • “Was supposed to get 10% of purchase returned”
  • “Returns”

Account Question:

  • “Account question”
  • “Reopening an old account”
  • “Balance”

Staff Question:

  • “Customer service”
  • “My refrigerator needs service”
  • “Need service call on tv”

Refund Question:

  • Not given full refund
  • “Purchase refund”
  • “Refund”

Employment Question:

  • “401k”
  • “Pay off collections”
  • “Pay off”

Website/ Application Question:

  • “Order online adjust price”
  • “To order online”
  • “About the buildings on the website”

Other Question:

  • “My order”
  • “Philadelphia”
  • “Speak to someone”

About

Best Buy Return Policy
To read more: https://www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy/pcmcat316000050002.c
Best Buy Delivery Policy
To read more: https://www.bestbuy.com/site/global/free-shipping/pcmcat276800050002.c
Best Buy Terms of Service
To read more: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c
Best Buy Privacy Policy
To read more: https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c
Best Buy Pros and Cons

Pros: Convenient location, Price, Selection, Wide variety of products, Products

Cons: Poor customer service, Delivery was terible, Slow to assist, Bait-and-switch tactics, Awful return policy

Related Companies

Geek Squad, Insignia, Best Buy Canada, Pacific Sales, Dealtree

Summary

Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. It is headquartered in Richfield, Minnesota. At the present time the company is on the Fortune 100 lists. Best Buy is the leading company in the retail of consumer electronics in the US and Canada. The revenue of the company is $30,8 billion. Best Buy employs 140.000 people. The watchword of the company is: "Thousands of possibilities". Best Buy was the first company to sell DVDs, DVD hardware and software. In 2004 Best Buy was named the best company of the year and one of the most generous corporations by Forbes.

Best Buy reviews and complaints

Best Buy is ranked 433 out of 2024 in Appliances and Electronics category

Area Served

USA, Worldwide, Canada, Asia, Other

Payment Methods

VISAPayPalMasterCardDiscoverAmerican Express

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