Contact Information

Best Buy Phone Numbers

Toll-Free Number:

  • (888) 237-8289

Corporate Offices:

  • (612) 291-1000

Customer Service:

  • (800) 365-0292 Best Buy Card
  • (888) 237-8289
  • (757) 220-1352 210 Whittakers Trace. Williamsburg , VA
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Corporate Office Address:

Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States

Other Info:

Hours Of Operations: 24/7 Helpline

Help in Social Networks:

Summary of Best Buy Customer Service Calls

124 TOTAL
CALLS
13% SUCCESSFUL
CONNECTIONS
03:09 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Best Buy to Ask about:

Cards Question:

  • “Card is getting declined”
  • “Apply for a credit card”
  • “Problem with my Best Buy credit card”

Payments and Charges Question:

  • “Make a payment”
  • “Make a paymente”
  • “Trouble with payment”

Shipping and Delivery Question:

  • “I purchased a refrigerator on January recess expected delivery date was 27th of January never receive my appliance and I wasted a whole day waiting and my groceries was thought out waiting for the know refrigerator I'm very upset about that”
  • “Delivery wrong”
  • “Very disappointed with shipment of my purchase online” , Review # 1726499

Return/ Replace Question:

  • “Computer fried under warranty and can't be replaced?” , Review # 1757776
  • “I do not have no receipt for the tri pod I'm trying to return them to escape gift from my son what he bought the wrong tri pod 4 videos and not camera. Please help if you would be so kind.”
  • “Replace fridge”

Staff Question:

  • “Customer service complaint”
  • “Pure custermer service”
  • “Prices and service”

Activation/ Cancellation Question:

  • “My online orders always being canceled”
  • “Renewal plan”
  • “For cancellation”

Request for Information Question:

  • “About a Purchase”
  • “To find out, that I'm approve for a credit card, i apply for last week”
  • “How do i buy products and have them mailed to someone other than myself.”

Account Question:

  • “Can not open my account”
  • “Account query”
  • “Need to remove someone from my account”

Refund Question:

  • “Want refund or exchange”
  • “Refund policy was not made clear when I asked about Debit purchase should get cash back”
  • “Want refund” , Review #1540404

Product/ Service Question:

  • “Entered the wrong email on my order and can’t recieve tracking info” , Review # 1724162
  • “I had Insurance on a Fire tablet and they said I did not and I want to response to this”
  • “Broken phone”

Other Question:

  • “Having a problem doing product key with my Norton security I purchased”
  • “Paymebt”
  • “Miscommunication regarding recent order”

Best Buy Rating Stats

1.8 out of 5 stars
based on 1021 reviews
See all 3280 reviews

Rating trend

About

Best Buy Return Policy
To read more: https://www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy/pcmcat316000050002.c
Best Buy Delivery Policy
To read more: https://www.bestbuy.com/site/global/free-shipping/pcmcat276800050002.c
Best Buy Terms of Service
To read more: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c
Best Buy Privacy Policy
To read more: https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c
Top Best Buy Services

Customer Care, Manager, Shipping Service

Top Best Buy Products

Gift Card, Credit Card, Website

Best Buy Pros and Cons

Pros: Convenient location, Wide variety of products, Price, I stopped shopping at best buy, Prices

Cons: Customer service, Delivery was terible, Your bait and switch tactics, Awful return policy, Slow to assist

Summary

Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. It is headquartered in Richfield, Minnesota. At the present time the company is on the Fortune 100 lists. Best Buy is the leading company in the retail of consumer electronics in the US and Canada. The revenue of the company is $30,8 billion. Best Buy employs 140.000 people. The watchword of the company is: "Thousands of possibilities". Best Buy was the first company to sell DVDs, DVD hardware and software. In 2004 Best Buy was named the best company of the year and one of the most generous corporations by Forbes.

Best Buy reviews and complaints

Best Buy is ranked 278 out of 2621 in Appliances and Electronics category

Area Served

USA, Worldwide, Canada

Payment Methods

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