Contact Best Buy Customer Service
Best Buy Phone Numbers and Emails
Toll-Free Number:
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(888) 237-8289
Customer Service:
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(800) 433-5778Geek Squad
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(800) 566-7498Product Recalls And Safety Alerts
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(800) 304-1259Return And Exchange
Best Buy Emails:
Best Buy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Best Buy Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Best Buy is 8882378289. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Best Buy may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Best Buy Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Best Buy is 8882378289. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Best Buy may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Best Buy mainly because of product/ service, shipping and delivery.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Best Buy is onlinesupport@bestbuy.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Best Buy?
Most Popular Number:
| Total calls: 5 806 | Issues resolved: 293 | Last call: Jan 20, 2026 |
Contact Information
Best Buy Website:
Best Buy Help Center:
Corporate Office Address:
Fax:
Best Buy Customer Service Reviews
After waiting 25 minutes, I scheduled in person an appointment for today to install a receiver I purchased the day prior. Although the appointment window was 7a.m.-7p.m., the saleserson stated that I would receive a call in the evening or early today with a narrower time frame.Before leaving I requested what number I could call if I received no call.
She handed me her business card which had no telephone numbers on it.
Despite various attempts to reach Geek Squad/ Best Buy throughout the day, all update status was repeating the 7-7 window if I received any type of response.
There was no means to communicate to the company where it could take actionable steps to verify the appointment or notify me if an error was made. Instead, I waited all day.
No one came; no one contacted me; and no one for me to report the poor customer service that left me frustrated and susceptible to corporate malfunctioning.
SEND ME THE ITEM THAT I PAID FOR INSTEAD OF TELLING ME THEY R GOING TO TRACK MY ITEM ( 3 WEEKS PASSED DELIVERY DATE)
as it stands now, they are a real horrible customer service company. i have a problem with my phone and they did not even want to look at it without an appointment.
and, i guess not all Best Buy stores handle working on Samsung phones. my phone died/ locked up due to a Samsung update. i tried the recommendations from Samsung and still could not get back my phone. i could not call (NO PHONE) the local store so i chatted with reps online.
1 suggested that i just go in for them to look at it. when i got there, there was no one at the Geek Squad desk so i asked another store rep. where they were. they asked if i had an appointment, and i said no but was advised that i could go in the store to seek help.
they stated that they wouldn't do it without an appointment and that they could set one up. then, looked at the phone and said that if i did not buy Best Buy warranty, they could not work on the phone. i contacted Geek Squad online again and got a helpful person who was upset that i had such horrible service and set up the appointment but it won't happen for a couple of days. so another complaint i have is that they do not have "loaner" phones for this type of issue.
they should offer a phone - not wit h all the bells & whistles - just a phone either for free or for a refundable deposit. when you have no one with which to borrow a phone, even for a few minutes, it makes you realize how vulnerable you really are.
i'm in my 70's and i am in fear of falling and not being able to call anyone for help, or being able to text anyone. it is a very scary thing.
No one to talk to. On hold forever.
Just want my tv repair. Really think of m y business going some where else.
I,very bought from you for years. Your phone system socks.
How Good is Best Buy's Customer Service?
Summary of Best Buy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Best Buy?
Payments and Charges Question:
- “Payment errors”
- “Geek Squad Bill”
- “Set up my best buy credit card”
Product/ Service Question:
- “To order a TV”
- “Complaints”
- “Freezer and fridge not working”
Request for Information Question:
- “Checking on my order”
- “Reschedule delivery”
- “Need advice on what streaming service I should use”
Shipping and Delivery Question:
- “Delivery issue”
- “Package not delivered”
- “Delivery”
Cards Question:
- “Card member”
- “My bank card was charged today by you guys”
- “Best buy gift card”
Return/ Replace Question:
- “Change order to store pick up”
- “Return”
- “Replace remote after 2 services calls”
Account Question:
- “Laptop login”
- “Rewards”
- “Membership credit card”
Activation/ Cancellation Question:
- “Cancel a order”
- “Cancel my best buy membership”
- “Cancelled order”
Staff Question:
- “Customer service”
- “Repeatedly bad service”
- “In home service”
Refund Question:
- “Trying to get a refund or returned on defective item purchased and picked up from Best Buy through DoorDash”
- “Refund”
- “Regarding May refund”
Website/ Application Question:
- “I bought a fridge and installation, but my fridge was just dropped off and not installed so I want to refund for the installation charge”
- “Ice maker install”
- “Install tv”
Employment Question:
- “Pay off cc”
- “401k”
- “Pay off collections”
Other Question:
- “I never got my order”
- “Hacer un pago”
- “To pay my yearly contract”
Compare Best Buy Customer Service To
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