Contact Information

Best Buy Phone Numbers

Toll-Free Number:

  • (888) 237-8289

Corporate Offices:

  • (612) 291-1000

Customer Service:

  • (800) 365-0292 Best Buy Card
  • (888) 237-8289
  • (757) 220-1352 210 Whittakers Trace. Williamsburg , VA
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Corporate Office Address:

Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States

Other Info:

Hours Of Operations: 24/7 Helpline

Help in Social Networks:

Summary of Best Buy Customer Service Calls

64 TOTAL
CALLS
23% SUCCESSFUL
CONNECTIONS
03:16 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Best Buy to Ask about:

Cards Question:

  • “Problem with my Best Buy credit card”
  • “Need to lock credit card”
  • “Card”

Return/ Replace Question:

  • “Return the product”
  • “Return mobile” , Review # 1652620
  • “I bought something two days ago this malfunctioning and they're refusing me to return it”

Activation/ Cancellation Question:

  • “For cancellation”
  • “Year renewal”
  • “Cancel phone insurance”

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Make a payment”

Staff Question:

  • “Pure custermer service”
  • “Prices and service”

Shipping and Delivery Question:

  • “Dispute overchage fir product i didnt receive”
  • “Botched delivery of appliances and horrible customer service”
  • “Delivery”

Request for Information Question:

  • “How do i buy products and have them mailed to someone other than myself.”
  • “About a Purchase”

Refund Question:

  • “Refund policy was not made clear when I asked about Debit purchase should get cash back”
  • “Want refund” , Review #1540404

Product/ Service Question:

  • “I had Insurance on a Fire tablet and they said I did not and I want to response to this”
  • “Broken phone”

Account Question:

  • “Can not open my account”

Other Question:

  • “Purchase”
  • “Just bought laptop and it won’t wirk”
  • “Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired” , Review # 1712120

Best Buy Rating Stats

1.8 out of 5 stars
based on 985 reviews
See all 3238 reviews

Rating trend

About

Best Buy Return Policy
To read more: https://www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy/pcmcat316000050002.c
Best Buy Delivery Policy
To read more: https://www.bestbuy.com/site/global/free-shipping/pcmcat276800050002.c
Best Buy Terms of Service
To read more: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c
Best Buy Privacy Policy
To read more: https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c
Top Best Buy Services

Customer Care, Manager, Shipping Service

Top Best Buy Products

Gift Card, Credit Card, Website

Best Buy Pros and Cons

Pros: Convenient location, Wide variety of products, Price, I stopped shopping at best buy, Prices

Cons: Poor customer service, Delivery was terible, Bait-and-switch tactics, Awful return policy, Slow to assist

Summary

Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. It is headquartered in Richfield, Minnesota. At the present time the company is on the Fortune 100 lists. Best Buy is the leading company in the retail of consumer electronics in the US and Canada. The revenue of the company is $30,8 billion. Best Buy employs 140.000 people. The watchword of the company is: "Thousands of possibilities". Best Buy was the first company to sell DVDs, DVD hardware and software. In 2004 Best Buy was named the best company of the year and one of the most generous corporations by Forbes.

Best Buy reviews and complaints

Best Buy is ranked 274 out of 2891 in Appliances and Electronics category

Area Served

USA, Worldwide, Canada

Payment Methods

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