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5.0
Details
I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...
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6 comments
Anonymous
#1523693

Why is it so hard to believe that people have good experiences? Why is it you automatically jump to the conclusion that they must work for B.B.?

Isn’t possible that out of the millions of customers that one of them had a pleasant experience? Just saying you can’t automatically assume that everyone had your experiences.

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Review
#1071796 Review #1071796 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Good customer service

All's Well That Ends Well | Best Buy review

4.6
Details
I purchased a stove from Best Buy on the last week of March. The sales associate was very accommodating and the ordering process was smooth. The earliest date was two weeks later, and I accepted it. I paid for installation and haul away too. I left the store feeling good that everything was going to be fine. A day before the delivery date, I received a call saying the delivery will be delayed a day. I thought, "Here we go again." The next day, I received another call saying the stove arrived five days late to the facility and requires five extra business days to process. As a result, the earliest date is next week. I agreed to the changes. I informed the caller that I will contact Best Buy about this. I felt Best Buy needed to know about the office people consistently pushing the date back. Besides, the sales associate at Best Buy encouraged me to call if something is wrong. Delivery day arrived and I was nervous. I cleared a path for the installer and mover in hopes everything would work out. Two men arrived at my house. One man was the installer and the other man was the mover. The men were very professional. The installer, named John, hauled away the old range first. Then he brought the gas line and hooked it up. Then the men unboxed the gas range and rolled it inside. The installer hooked up the line to the range with no problem. I was surprised I ended up with a positive experience. Even though the beginning was good and the middle was horrible, it ended on a positive note.
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Review
#1045532 Review #1045532 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Pros
  • Appliance
  • Pleasant sales person
  • It was very easy to make my purchase on the website for pickup
Cons
  • Third-party delivery service
  • Third-party customer service
Reason of review
Everything worked out - even if the delivery is a week late - regardless of the delivery issues in the review
Tags
  • Installation
  • customer service person
  • Oven Range
  • Third-party
  • Appliance

Best Buy - Xpo Logistics Delivery Service Review

5.0
Details
Scheduled delivery at the store with a 12 - 4 arrival. Got a call the night before to confirm time. Best Buy uses a Company called XPO who changed our delivery time to 8 - 12 with no exceptions. I spoke to 2 very rude and extremely unhelpful people. One being the "Supervisor". We chose the delivery time and scheduled time off from work. Why did they feel it is ok to adjust this time? I am very disappointed in the Company Best Buy chooses to use for delivery.
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Review
#1012425 Review #1012425 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Reason of review
Poor customer service
4.6
Details
I was told by the Best Buy store in Surrey Central that I could buy an apartment size chest freezer on line as there wasn't one available in store. I could pick it up at the warehouse in Port Kells B.C. and the problem was the hours of pick up were 9:00 to 1:00 pm. Or...
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1 comment
Anonymous
#1247002

Glad to hear you got your way you whiney little baby

Review
#962453 Review #962453 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy - Manager Review

4.8
Details
Once again I find myself submitting a complaint through a third party to a company which should have an email address for this. A few days ago my brother needed a reasonable accomodation to a disabling injury at a best buy store, he was flatly denied. The claim was made by the store manager that company policy did not allow him to do what was needed by my brother. In the first place, I was shocked. My own experience with best buy has been positive, to say the least. The store manager has the disgressionary authority to do a lot more than what my brother was needing . While my brother explores recourse to this through official channels, it sounds rather like an ADA violation was made, I thought it would be better to give best buy a chance to just make it right. It really would have been in their best interest to have provided a more private channel for this communication
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2 comments
Anonymous
#1285758

I noticed you didn't mention what your reasonable request was?

Anonymous
#1247014

What exactly are you talking about you immigrant?

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Review
#956593 Review #956593 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy Refrigerator Installation Review

5.0
Details
Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!
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Review
#951496 Review #951496 is a subjective opinion of poster.
Service
Best Buy Refrigerator Installation
Reason of review
Good customer service

Resolved: Service Sucks | Best Buy review from Everett, Washington

5.0
Details
Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV or have a geek come out and evaluate what they think is wrong. Any person with a Samsung knows they have faulty powerboards. So for a two dollar part your outcome would be over 400 dollars. Two capacitors and soldering iron fixed the problem for under 8 dollars myself. I will never enter a best buy store again. Ill go to Frys.
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Resolved
Review
#901307 Review #901307 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Poor customer service

Customer Service | Best Buy review from Conroe, Texas

4.6
Details
Store: 00865 Conroe, TX I want to bring attention to Agent Kris in the computer repair area. Never in my life have I had such "great" customer service. My lucky day when I run into him at the service area. He showed fantastic customer service by: Taking personal interest in my problems, making double sure I knew what my options were, giving constructive advice, great product knowledge, and making sure my experience at Best Buy was pleasant. Thanks Best Buy for having such a caliber agent as Kris. Also he is a great employee for service but I brought in a computer for tune up and left with a new one. Expecting to pay $100 and left spending $500 and was happy about it. If you can please send a note to his manager to have him continue with what he is doing. Billy Ellisor waywardbill@outlook.com
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Review
#826982 Review #826982 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
All the above
Tags
  • Eletronics
5.0
Details
Do not waste your money on an Insignia TV. My Insignia 40" TV died after only 14 months of moderate use. I have read online that a lot of people have had similar problems with Insignia. I will never waste my money on another Insignia TV, or for that matter a Samsung...
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1 comment
Andrea
#1130264

That is what extended warranties are for.

Review
#812354 Review #812354 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$399
Preferred solution
Let the company propose a solution

Update on previous review | Best Buy review from Panama City, Florida

4.5
Details
Ok, I have to admit my mistake. We found the package I thought was not delivered, totally my mistake. I still found the first person I spoke with at Best Customer Service to have been rude, and misinformed about my order history. I give him a 2 out of 10. It was a super busy day for them, the 26th of Dec., but after waiting 12 minutes he completely stated the wrong facts about my having called on the 18th and implied I was lying. That conversation lead me to call back to make sure no one else was ordering using my information, and after waiting 20 minutes on hold the lady was very nice and helpful, and told me the guy had been wrong, which was a huge relief. We then found the frying pan the next day, very nice by the way!, and I called back to cancel the renewed order, (and apologize). That lady was extremely nice and helpful and I only had to wait 5 minutes. So the item is great, WAS in fact delivered on time, but they need many more nice people on the customer service lines.
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Review
#759556 Review #759556 is a subjective opinion of poster.
Reason of review
On time delivery