Anonymous
map-marker Millbrook, Alabama

About a charge showing up in my bank account

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A BB charge that showed up on my bank statement. Apparently this was a charge relating to a service that I purchased in 2017.
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User's recommendation: Watch your bank account.

Theresa R Iky

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Verified Reviewer
| map-marker Miamisburg, Ohio

Replacement Invisible Shield with warranty

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MMMCustomer Service:

I have the warranty package for my phone when we purchased them a few years ago and renewed the warranty package in October/November.

Last October I cracked the Invisible Shield for my IPhone 12/12 Pro. Stopped by the store and thought I needed to purchase a new cover but was told with the warranty I did not have to so the cost was refunded to my account and the protective cover was put on by the Geek Squad.

Today, March 15, 2022, I went into Best Buy to have a new cover replaced on my phone and was told that since the cost of the current one was returned, I received my money back plus a cover so I did not have a warranty on the present invisible shield.

In speaking to a couple employees, the older gentleman showed my how the transaction should have been rang through Last October and stated that I needed to buy a shield for it to be covered by the warranty.

His example was

shield -$39.00

Cost $39.00

final cost $0.00

If I spent $26.15 last October and the amount was refunded, my cost is still $0.00. BUT it was not entered into Best Buys system correctly to show that it was a warranty replacement. So today, I spent a total of $21.49 for a shield that I should not have had to IF things were entered correctly last October 2021 at the store. Plus my expense of the warranty program.

I tried to explain this to the two gentleman but they were not getting it and kept telling me that I messed up their inventory and it was a loss to the store.

The older gentleman started to talk to me and want to explain things to me as if I was a child. I told him I would walk away if he did. Then when I tried to explain it to him, he was rude and told me not to point which I was not.

This happened at the 131 Mall Woods Drive, Dayton, Ohio store location. I can not return the item or I ended up with the same mess I had from October 2021.

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Loss:
$21
Pros:
  • Fast checkouts
Cons:
  • Rude geek squad did not know what he was saying

Preferred solution: Full refund

User's recommendation: Make sure thing are rang up under warranty so you don't pay twice

1 comment
Theresa R Iky

The issue was never resolved. Bust Buy did not make any attempt to correct the error on their part nor have the contacted me.

James S Ajk

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Verified Reviewer
| map-marker Leominster, Massachusetts

Poor customer service

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Updated by user Feb 12, 2022

Trey stepped up and fixed all my problems and made me whole. They did everything possible to help me and a lot more.

Ben at the store was great and helped me to get what i wanted and now we are buddies. Could not ask for more.

Original review Dec 02, 2021
I'm tired of pouncing around for one customer service person to another after 21/2 hours on the phone trying to talk to a technician who in most cases would have fixed my problem in a few minutes. But the customer person, all seven of them the two tonight, all tried to get me to a technician, but they never answered.

I will start from the beginning, tried to buy a good sound bar system in your store and after an hour or better got someone. He could not help new so got another person he also tried, but again he was new and that is fine, but I asked for someone who understand sound bar systems. Finally, got someone who was really smart, but too smart. I wanted a 5/1 system, so I had to purchase additional wireless rear speakers from LG, the same as the sound bar.

So off I go home thinking as he was a simple hookup. Well, it was not that. I had to go back to the store and find out that there is an app to set this up. Another simple hookup, not so fast.

I had to over a computer person to help and paid him to sit here for 21/2 hours while I tried to talk to a person who knew this system and could not get to anybody, your people tried over and over to no luck. I tried tonight and went thought the same bull.
The seventh person gave up and got me a technician to come out 11 days from now. Come on, all I needed was a person to talk to when I had a person who understood what he was saying.

So, I'm out all the time at the store and the time wasted on the phone and the money i spent to have a person here to help me. Why you ask, I hope you can answer that because I am tiered of typing.
Hope you can help.
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Loss:
$100
Pros:
  • Love the company shopped there since they opened

Preferred solution: Let the company propose a solution

User's recommendation: Ask all your question up front i hope they give you the time. I didn't get that or any how to do info.

Adrienne K Ndb

Add a protection plan for my apple airpod pro

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My protection plan was not added to my order for my apple airpod pro ear buds. Can I add this before my product arrives?
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Pros:
  • Fast shipping

Preferred solution: I want to add a protection plan

User's recommendation: Double check items before proceeding to check out when ordering online

Anonymous
map-marker Troy, Michigan

To cancel a service contract

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Had used chat line to cancel a protection plan This but only received half of the original amount. Called this number and have been told I will receive the rest. I even have a confirmation number. I'll feel better when that amount is off my account.
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User's recommendation: Would have used this number originally if I had found it sooner.

Anonymous
map-marker Thousand Oaks, California

Credit due. It took a couple months for it show on credit card statement. Best Buy took back the dishwasher we ordered once delivered.

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Delivery personnel took it back before they brought it into the house once we noticed it was not the one we wanted. We met them in the driveway to check it out. That's when we saw it was not the one we wanted.
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User's recommendation: Because inventory was extremely low and the dishwasher we wanted was out of stock and back ordered, we did not order it.

Leonel G Dhj

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Verified Reviewer
| map-marker Greenburgh, New York

Curbside Pickup

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Worst experience ever. Wait 40 min after check in for curbside pickup , when i went inside cause nobody came with my order the employee did not know about the curbside. Not organize
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Loss:
$50
Pros:
  • I always liked best buy
Cons:
  • Being lied too

Preferred solution: Promo or discount

User's recommendation: Do not use curbside pickup

Resolved
rhonda c Jmv
map-marker Rockford, Illinois

Resolved: I called yesterday's and said i was fraud but. i was not

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Updated by user Oct 14, 2021

all done.

Original review Oct 14, 2021
i cant get through please disregard the fraud claim i made yesterday it is legit . my son has a card in his name i wasnt aware he used it thank you rhonda crandall so i am responsible for all the charges made thank you Rhonda Crandall
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Pros:
  • Variety
Cons:
  • Phone personnel rude

Preferred solution: Apology

Anonymous

Cancel replacement order

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Actually its not a complaint. My original order at my new apartment never got delivered or so I thought, I finally got moved in &;;;;;;;;;;;;;;;; my neighbor knocked & said oh someone is living here! She said I have 2 of your packages! Wow! I filed a claim for both of them because it was my modem & router! Anyways Best Buy was sending me a replacement modem for the one I thought was lost, when I found out it wasnt lost I called & told them they did not need to send me a replacement. Positive experience!LOL
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User's recommendation: Not always a bad experience

Anonymous
map-marker Winter Park, Florida

Not an issue

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I was actually trying to reach customer service & mistakenly clicked on the link meant for reporting issues.
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User's recommendation: Use call back to the number Best Buy calls/ messages from unless you do have a complaint.

Gary R Gho

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Verified Reviewer

Billing error

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Tried to slip a $200 charge by me for a total protection plan which I am already paying for. Spoke to Customer service to no avail, at least I got them to drop the charge. The only thing I pay for is Tech support for my Computer which is $ 9.99 per month, my other purchases are covered by a separate warranty which I pay for up front and they last for a total of 5 years on each purchase I make.
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Pros:
  • Generally quite knowledgeable
Cons:
  • Contracts get changed by them without notice

Preferred solution: Apology

User's recommendation: Look at your monthly statements very carefully

Jamie H Yzu

Billing

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I was transferred to Apple from Best Buy for some unknown reason. Apple couldnt help as this is not an Apple issue
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Loss:
$183

Preferred solution: I just need verification that a phone was paid off when purchasing a new phone.

User's recommendation: Won’t recommend

Sharon B Fcu

Good customer service

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On August 4, 2021 I was looking for a security camera. Bryce came over to help without me asking him. He was very knowledgeable about the equipment. He helped me make a good choice on a camera. Bryce was friendly and polite. He understood my needs. Excellent customer service at store #1155 1**** perimeter pkwy charlotte NC 28216.
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Preferred solution: I was acknowledging great customer service bryce at store #1155

Julie N Nxg

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Verified Reviewer

Billing issue

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Hi,

Im not a pissed off customer, just very, very tired.

I've made 12 attempts to get my problem resolved. When Customer Service tries to send me to another office, I'm disconnected.

Once I was sent to City Bank. The last time I was on hold for seven minutes when a voice came on telling me there was no one available to help me, and to try again. I was then disconnected, I've been on this for TWO DAYS. The problem is so much easier to explain if you pull up my credit card statement: 6035 35** **35 8983.

There are two charges on my statement, when I believe there should be only one.

Right now, the charges are for $97.97 and $51.94.

I DID return items, but supposedly have received credit for them.

There may be a simple answer: ****Is it possible that the coffee machine and the Geek Squad were listed as two separate charges? ****

Would you confirm that for me please?

Many thanks,

Georgeann Jolley

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Preferred solution: An explanation of my charges.

Anonymous
map-marker Salt Lake City, Utah

Discuss order price

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Just questioning if gift card had been applied to my purchase- resolved and satisfied with my call to you
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