customer service store service customer geek squad phone manager order money people
2.0
Details
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Promises not kept
  • Poor supervision
  • Poor customer service
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

Defective TV - no repair or refund | Best Buy review from Framingham, Massachusetts

1.9
Details
I purchased a Samsung TV less than one year ago. I was watching it from several feet away when the screen suddenly went dark and the tv just went dead. It is still under warranty. I took it in to BestBuy and they said the screen was cracked and the warranty does not cover physical damage. I did not damage this TV. It is a defective product and BestBuy should stand behind it and offer a refund or replacement. I will never purchase anything from Best Buy again and will never but another Samsung product.
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1 comment
Anonymous
#1778057

Why would they give you a free tv that's been physically damaged? I think you need to stop pawning off your own responsibility in this.

Review
#1687133 Review #1687133 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Are dead to me now
  • Service issues not resolved
  • Terrible store managers
Reason of review
Damaged or defective
Loss
$668
Preferred solution
Full refund
1.5
Details
I purchased an over-the-range microwave online, and paid nearly the same amount for installation. Round 1: Installer removed my old one, then refused to install the new one. Told me cabinet was too low, against code, have it moved. Left wrong new appliance, had to come...
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Review
#1659822 Review #1659822 is a subjective opinion of poster.
Service
Best Buy Microwave Installation
Pros
  • Price
Cons
  • Shoddy installation
  • Poor customer service
  • Left a mess
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Horrible service | Best Buy review from Snellville-Grayson, Georgia

1.8
Details
I purchase the kitchen appliance package from best buy in May during memorial day sale. my appliances were not delivered to me on the scheduled day as i the delivery truck broke down. Then i was rescheduled next week. i waited the entire day for the truck to come and no one came. This happened Five times at least to a point i had to miss my work for all those days that i was waiting for my appliances not to mention that i did not have a stove to cook, no microwave and no dishwasher. The store manager said its the delivery service that is responsible for it. Finally I got my mechandise near labor day week. Poor service. Very disappointing. No one take responsibity ones they get our money. Did get $75 in gift card.
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Review
#1655377 Review #1655377 is a subjective opinion of poster.
Pros
  • Store proximity
Cons
  • Not responable
Reason of review
Poor customer service
Loss
$980

No delivery. Confused wharehouse | Best Buy review from Tampa, Florida

2.3
Details
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
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Review
#1653181 Review #1653181 is a subjective opinion of poster.
Pros
  • Manager service sales
  • Very upset
Cons
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Rescheduling
  • Deceptive Delivery
2.2
Details
I realize that no company are error-free however, it is expected that employees render a level of professionalism that reflects the organization or business goal. As with any public services quality services from employees are expected and vital. There is no valued and...
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1 comment
Anonymous
#1735148

"It seemed his actions was based upon a bias influence that was being used in a self-serving way." Unless you approached the manager about this then its cowardly to assume bias. Maybe they were the only manager at the time but that doesn't really matter since you were so violated. You still bought the fridge right...

Review
#1625685 Review #1625685 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Poor customer service | Best Buy review from District 6 Waldorf, Maryland

1.5
Details
I had purchased an iPhone from the Waldorf, MD location. The salesperson failed to tell me about the promotion that was running with Best Buy with the chosen phone service provider. I am very unhappy customer. I will now go directly to the phone service provider for business. .
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Review
#1619875 Review #1619875 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Very Rude Customer Service And Poo

Pre paind cell phone | Best Buy review from Irving, Texas

2.4
Details
No one helped me set it up and I lost $25 because a scrathed off pin number on pre paid card. Irving TX store on 1900 Market place, sucks.
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Review
#1618284 Review #1618284 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
2.0
Details
I was a huge BB fan, not anymore. I went online around 5am and purchased 2, same day store pick up tables, just to make sure to have time if anything happens. Little did I know it turned out to be one of my worst customer service experience. After they charged my card...
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Review
#1614105 Review #1614105 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Variety and price
Cons
  • No options
  • No solution
  • I am frustrated in their lack of flexibility
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
1.8
Details
Bought a fridge scheduled a water line install for ice maker. plumber calls i say are u bringing the ice maker because my fridge is supposed to have one and it doesnt. Turns out i have to buy one. So cancel the installation because im not spending more money on...
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1 comment
Machele
#1722749

The companies that actually provide good customer service anymore are few and far between it seems. Best to find a small, local company selling what you need or want and buy from them, even if you have to pay a bit more.

None of the big box stores have sterling customer service. Do a search on this site and you will see.

Review
#1602542 Review #1602542 is a subjective opinion of poster.
Pros
  • Good price convenience from the best buy card
Cons
  • Horrible rude customer service
  • Bad installers bad delivery
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Prompts When Ordering Fridges