Resolved Best Buy Reviews
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Resolved: Best Buy review: Geek squad complaint
- Cant answer
Update by user Dec 19, 2016
BestBuy contacted me, and offered me a free screen protector, which they installed. Also they offered me an iPhone 6s case of my choice (up to $50 value), which was just delivered in the mail.
Original review posted by user Dec 10, 2016Saw that BestBuy has iphone6s w 128 gb for $30, so I call the Dundas St...
Resolved: Best Buy review in Melbourne, Florida: Fraud and deception on BestBuy.com
Update by user Aug 16, 2016
When I originally typed my review I forgot to state that a full refund for the
internet security software was initially given on August 8th, promptly followed by the recharge, also dated August 8th.
Original review posted by user Aug 16, 2016I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been charged for the supposedly free software! According to customer DIS-service the software is a separate purchase through Geek Squad, and this purchase is showing as active. As if THAT wasn't deceptive enough, that same amount was promptly recharged back to my account! No where in the fine print on the product page or final checkout was I notified about any charges for cancelled orders, and then the outrageous second charge! I have spoken to customer disservice twice and keep getting the runaround about how soon I can expect a PROPER refund, so I have disputed the charge with my bank and am also going to write a nasty gram to Best Buy corporate.
- Lies and lack of written communication
- False information on website
Resolved: Best Buy review in Everett, Washington: Service Sucks
Update by user Mar 04, 2016
One week after filing a complaint with the Better Business Bureau, we received a call from the GM of Geek Squad City, who apologized profusely and offered an exchange for the broken/lost computer. Issue resolved.
Original review posted by user Feb 27, 2016Purchased Lenovo Thinkpad Yoga in Dec 2915 for $950 from...
- Not being offered a full refund on a brand new defective produce
- No refund on new defective product
Resolved: Best Buy review: No show on 2 confirmed delivery days
Update by user Dec 26, 2015
It has been 14 business days! No refund or adjustment as promised by Best Buy's Executive Resolution Dept.
I guess I should have known better!!!! I will follow up with all email correspondence and names of the people that failed to keep their promises.
Update by user Dec 09, 2015
- Online store
- Deceptive advertising
- Our local best buy
Update by user Jul 04, 2015
i dont know why it says fremont ca in my complaint but the bestbuy i went to is in Visalia, Ca
Original review posted by user Jul 04, 2015today i went to best buy hoping to find a good deal on a led smart tv. After browsing the selection i found a open box sony Bravia 40" Led smart tv for 389.99 and asked to...
- Instore pickup
Resolved: Best Buy review in Fort Lauderdale, Florida: Mistakes-Errors-Excuses
- Slow to assist
- Fighting to get what i ordered
- Glitchy website
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