customer service store service customer geek squad phone manager order money people
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
View full review
Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic

Never buy their extended warranty! | Best Buy review from New York, New York

2.2
Details
Never buy their extended warranty! - Best Buy review
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
View full review
Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered

Black Friday | Best Buy review from Tucson, Arizona

3.0
Details
Black Friday - Best Buy review
See photo in the photo section.
View full review
Review
#1409007 Review #1409007 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Pricing issue

Received Wrong Order | Best Buy review from Conway, Arkansas

Received Wrong Order - Best Buy review
Received Wrong Order - Best Buy review
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
View full review
Review
#1438085 Review #1438085 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
1.0
Details
Saleman lies to sell ptoduct - Best Buy review
I came into your store in Irving Tx Airport Fwy. I was looking at 65inch Tvs.A sales lady told me this is a great tv.She showed we everything about it.I looked at other tvs I decided to take it.I said for this price on the TV I want the best warranty you have and she...
View full review
Review
#1285375 Review #1285375 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Horrible | Best Buy review from Palmerton, Pennsylvania

Horrible - Best Buy review
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
View full review
Review
#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation
1.0
Details
Appalled - Best Buy review
Appalled - Best Buy review
We purchased a new microwave online through Best Buy. The microwave arrived, packaged without any filler to prevent breakage. The microwave had glass spew inside. Plus, it was full of dirty food. What is wrong with a company that sends a product that is completely a...
View full review
Review
#1262651 Review #1262651 is a subjective opinion of poster.
Reason of review
Damaged or defective
Birthday coupon - Best Buy review
Received in mail a 10% coupon a birthday offer didn’t have barcode on it this is getting to be a pain in my butt Why can’t you send me email with coupon with bar code so I can go purchase my item at Best Buy store The rewards card is under Paul Needham Please check...
View full review
1 comment
Anonymous
#1620218

I purchased 20% off on a small appliance to my aunt on her birthday by redeeming dealhack coupons at Best Buy.

Review
#1362193 Review #1362193 is a subjective opinion of poster.
Product
Best Buy 10 Percent Off Coupon
Reason of review
Poor customer service
Preferred solution
Send my coupon to my email with bar code
1.0
Details
When Best Buy delivery is SO bad, you take your money to Sears
Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the freezer is about 50% functional. We decide on a deeply discounted floor model of a Samsung refrigerator because we were...
View full review
Review
#1103145 Review #1103145 is a subjective opinion of poster.
Cons
  • Lack of delivery
Reason of review
Problem with delivery
Best Buy Price Match Guarantee is a Sham
Best Buy Price Match Guarantee is a Sham
Contacted my local Best Buy store in Gilbert, AZ (San Tan store) to ask them if they would price match a Jitterbug 5.5" smart phone that I found at Sears for a lower price but was told that the product numbers were different (Best Buy vs Sears) and therefore they could...
View full review
2 comments
Anonymous
#1742857

Best buy price match policy is a total sham. Very limited and almost anyone out side the 4 or 5 major retailers listed will be turned down. Their Best Buy will not be beat is total BS!

View more comments
Review
#1298617 Review #1298617 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Did not like that best buy refused to price match sears
Reason of review
Pricing issue
Loss
$62
Preferred solution
Let the company propose a solution