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Best Buy review in Canyon, Texas: Don't depend on getting your order when promised

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
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Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review: Very disappointed with shipment of my purchase online

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.3
Details
I tried to buy a new router at Best Buy. and after my experience a day I will never shop there again and I canceled my credit card account with them. I bought one router there but the sales rep forgot to tell me that you needed a modem to work with it I didn't have a...
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Review
#1703441 Review #1703441 is a subjective opinion of poster.
Product
Netgear Router
Pros
  • Good selection of products
Cons
  • Product did not work after extensive contact with tech support
Reason of review
Bad quality
Loss
$300
Preferred solution
Cash refund instead of waiting for transmission of payment to bank account
Tags
  • Best Buy Problems

Best Buy review in Sugar Land, Texas: False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

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Verified Reviewer

Best Buy review: Shop somewhere else - never provides a tracking number

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • No tracking number
  • Customers service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: POOR Customer Service - Geek Squad

3.5
Details
Called customer service more than 8 times to make an appointment for a service I had already paid for at the time of purchase. The 8 agents could not make the appointment leaving me on hold for more than 50% of the time for each call! After receiving a confirmation by email the appointment was confirmed by the 9th agent, I received an email two days later saying the appointment was cancelled?
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Review
#1714911 Review #1714911 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Best Buy review in District 1, Virginia: Unwillingness to resolve credit issue

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice
1.7
Details
I bought a smart tv and they load it up. Wen I got home me and my wife carefully unloaded and set it up. Wen we turn it on the screen was broke I tuck it back And the manager give me an attitude and said that I broke it when I transported to my home I only drive about...
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1 comment
Anonymous
#1784451

LCD or LED tv can be laid flat with the directional markers pointed up. I find it unfair that they do eventually give you another tv and it doesn't matter at all to you.

This form of entitlement is what kills customer service as a whole. Stay sour my friend.

Review
#1720413 Review #1720413 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Bad consumer service
Reason of review
Poor customer service

Best Buy review in Portland, Oregon: Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
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Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Best Buy review: AVOID!!!

1.8
Details
Best Buy. Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime. Links to tracking information sent to me when I purchased my items (two orders) went straight to the Best Buy website where, not only was there no tracking information but there was NO information at all regarding my orders. No purchase history, item info - NOTHING! Best Buy has always been a poor place to shop. They only got marginally better because of Amazon competition. Avoid this Big Box DUMP!
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Review
#1725455 Review #1725455 is a subjective opinion of poster.
Cons
  • Poor customer service and useless website
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Customer Serice