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SHIPPING | Best Buy review

1.4
Details
STAY AWAY FROM SHIPPING IF YOU CAN'T GET IN STORE DO NOT ORDER. THEY WILL PROMISE YOU A DATE THAN YOU WOULD GET A TEXT DELAYED BY WKS. CANCELING A ORDER IS *** & OF COURSE NO SUPV AVALIABLE. BEST BUY SUCKS
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Review
#1734974 Review #1734974 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$246
Preferred solution
pick up at a store location

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Verified Reviewer
1.1
Details
I was asking an associate for help signing a soundbar for a 65 inch TV he then handed me a 38 in. and then said that that is good enough. and when I asked him to please help me find the Soundbar that would be the right size he told me another sales associate asked to...
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1 comment
Anonymous
#1784483

So you're never stepping foot in a Best Buy but you want a resolution from them? Also its pretty hypocritical when you still buy the products from the store that's being shunned from your money... Very petty

Review
#1718469 Review #1718469 is a subjective opinion of poster.
Pros
  • Products they offer are the same as any where else
Cons
  • Treatment of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer

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Verified Reviewer

Do not expect to get your money back if you cancel your protection plan. | Best Buy review

1.0
Details
Best Buy never gave me back my money after canceling four protection plans. They said they prorate the plans amd give me back my money. They said they did. It I never received my money. When I called them back several times they simply said theres nothing they can do about it that it was paid to my old bank account which I told them had been closed for almost a year now. I called the corporate office and was told theyd look into it and get back to me but they never did. I will never trust Best Buy again. Buyers beware!
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Review
#1755357 Review #1755357 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$285
Preferred solution
Full refund
1.0
Details
We initially purchased a Sony XBR 49" TV that was to be installed over a fireplace. Best Buy recommended that and IHA specialist come out and assess. Sebastian from IHA recommended that instead of placement over the fireplace we instead exchange the TV for a 55"...
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Review
#1745762 Review #1745762 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Staff do not honor what they state to customers
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
Tags
  • customer serivce conversation

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Verified Reviewer

Horrible company | Best Buy review

1.0
Details
After just 4 HOURS of placing an order that will not ship for 2 WWEEKS, they refused to cancel the order. No order placed on xmas eve will be loaded on a truck within 4 hours especially when the delivery date is 2 WEEKS away. I also spent alot of time with an agent in chat who kept telling me my phone number was wrong (???) so I called CS instead.
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Review
#1741696 Review #1741696 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Took no responcibility
  • Waste of time on many phone calls
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
cancel the order!!!
Tags
  • return policy misinformation

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Verified Reviewer
1.0
Details

Update by user Dec 13, 2019

UPDATE: I finally received the iPad on 12/10/19. They over promised and way under delivered.

It was a great price with FREE 2 day shipping. I ordered it on Black Friday in November and received it on 12/10.

Now here is the real kicker... Today my USPS carrier delivered...

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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy

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Don't buy | Best Buy review

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
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Review
#1731556 Review #1731556 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Selection and pricing
Cons
  • Shipping to home unable to track
  • Package is missing
  • Get managers with better education to know how to treat a lady
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery

3 month wait for damaged item. | Best Buy review from Secaucus, New Jersey

1.1
Details
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

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Shop somewhere else - never provides a tracking number | Best Buy review

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • No tracking number
  • Customers service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy