Best Buy
Reviews and Complaints
2M
CLAIMED LOSSES
4.1K
TOTAL REVIEWS
360K
PAGE VIEWS
27
ISSUES RESOLVED
Best Buy Reviews
New Reviewer
Late payment
Very good experience Purchased a four piece appliance that experience went well delivery was fine except for scratch on the left side of the fridge at the bottom when the delivery person was bringing it in through the door other than that it was a good experience I got credit back $200. Robot
User's recommendation: Good.
ID
No answer. Nothing
Still waiting to hear from them. I am actually now going to dispute a portion of the charge. This is ridiculous to stated I'd receive a discount for the initial inconvenience. But yet again I am being MORE inconvenienced by having to reach out and take time away from clients, my ability to make money, and I'm getting no where!
User's recommendation: If they promise something get it in writing . Get it to happen immediately. Do not take their word for it. Get what's promised asap. Don't wait around for them as they are flaky.
ID
Loss
$400
Preferred solution
Price reduction
Attempting to order haul away service of my old appliances with little success.
It took about 56 minutes to speak with a representative that left me wondering if they understood the English language. I wanted to order a haul away service of my old appliances having purchased new appliances this morning from BB. When I got the confirmation of the order, the address was wrong. When I informed them through their chat service, the order for haul away was cancelled.
User's recommendation: Order in store not on line.
ID
Location
Ballwin, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDelivery and installation of refrigerator
Ordered a $3000 refrigerator and when the time came for delivery the 2 men would not put the fridge in the correct spot in the kitchen. They would not lift the fridge over a small counter corner in order to install. Instead they left the brand new fridge in my dining room. This was all after they were able to take my front door off its hinges but not able to put a refrigerator in the kitchen. They also were unable to hook up the water line for the fridge because they brought the wrong size tube. Completely unacceptable.
User's recommendation: Awful.
ID
Service
Best Buy Refrigerator Installation
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSet up redelivery
I had a second delivery of washer and dryer and again they were damaged. I have to wait another month for delivery again. I was promised 10%off for my trouble but nothing on my bill
User's recommendation: Don't buy from them.
ID
Preferred solution
Price reduction
Want Compensation
i have rescheduled a delivery for a tv that i spent 2500.00 on because they are not showing up when they say they will . im currently waiting right now , should have been here hours ago . i am missing my grandsons birthday party. i am extremely disappointed in the customer service , i will never buy another thing from Best Buy. This is the worst experience I have ever had with purchasing anything .
1 comment
ID
Cons
- Horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVerify the cancellation of my card/account
I cancelled my card and I cut it up. I am now receiving 3-5 phone calls per day for a late payment to pay for my subscription. I cancelled it. I have no account number. I used it once to buy my computer and paid it off that day. I do not want to renew my subscription.
1 comment
ID
Location
Patton, Pennsylvania
Preferred solution
I cancelled my subscription and CitiBank is calling me 3-5 times a day for late payment. I cut up my card and do not know the account number. I never had a online account.
New Reviewer
Card fraud
I do not have a Best Buy credit card, I keep getting a voicemail requesting payment but its for another person. I want my phone number to be removed and make sure Im not tied to this card in any other way.
ID
Preferred solution
Information to be corrected
New Reviewer
Filing for lease but having a problem
I got an automated machine. Would not continue because I do no have an account. That is what I am trying too do set up an account!?!
ID
Location
Lake City, Arkansas
Preferred solution
Help with your web site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Please pass this along to the appropriate customer service person. I was just on a call with one of your customer service reps when, after waiting close to a half hour, spoke briefly to an customer service rep, then put on hold for 10 minutes, and then disconnected. I...
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ID
Preferred solution
Let the company propose a solution
New Reviewer
Never spoke to anyone that knows anything
I am still on hold after one hour. I have a simple question and just need verification. I have spoken to 3 people. Each was going to transfer me to the "expert". After 60 minutes no one has picked up the call. I guess that means you have no experts only people that put you on hold. You do a fantastic job of that.
User's recommendation: Don't call them.
ID
Location
Richmond, Virginia
Preferred solution
an answer
New Reviewer
This happened August 7th 2021 around 4:40 ish we have always shopped Best Buy for our electronics, however I was very disappointed and disrespected buy the Best Buy employees. My husband and l were shopping around, not only for a new TV for our kids room! But having...
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1 comment
PissedConsumer2050071
#2050071
It sounds like you're bitter about the tv not being sold at the price you wanted. Bringing race into the equation makes you even more petty.
ID
Location
Phoenix, Arizona
Pros
- Selection
Cons
- Employees
Preferred solution
Let the company propose a solution
WRONG PHONE NUMBER ON ACCOUNT
I INFORMED THE REP THAT THEY HAD THE WRONG PHONE AT THE TIME OF PURCHASE. ii TRIED to access my account to make a payment and was unable to do so as it rejected my phone number. I have just talked to a live agent and asked that my phone number be corrected. I will try again in a while to make a payment.
User's recommendation: be sure the information is corrected and shown to you at the time of purchase.
ID
Location
Arnold, Missouri
New Reviewer
Horrible customer service
This story is too long to put the entire situation but to make a long story short we bought a refrigerator and was not delivered.
1 comment
ID
Location
South Charleston, West Virginia
Preferred solution
Deliver product or service ordered
New Reviewer
Guy hung up without letting me inquire about a specific charger
I told the guy that I needed some help buying a charger for a laptop. He said I absolutely could get a charger at any one of the stores and hung up. I didnt have the chance to tell him which specialty laptop that didnt have a purchasable cord a year ago and had hoped they would have one now. Hope he gets written up for this because this review option came up after he hung up on me.
User's recommendation: Don’t expect much.
ID
Location
Racine, Wisconsin
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"Missing my grandson's birthday".. No one cares.
Next time you buy a tv... Walk out of the store with it and drive it home yourself.