Best Buy Reviews and Complaints
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Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
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We purchased a dishwasher from Best Buy in Westminster CO on 2/24/18 for &765.00. Due to our remodeling, we were not able to install until June. When it was installed, it had a major leak. We spoke to Best Buy and tried to either get our money back or get a different...
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Product
I didn't like
- Customer service sucks
Best Buy - Customer service is a joke
Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
Product
our Christmas present for ourselves a PlayStation 4. So we head over to the Best Buy in Marina. We go in the store and Manager of the store immediately helps us to where the PlayStation 4's are kept. There weren't any on the shelf. He goes and finds the person that...
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Best Buy in New York, New York - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
Best Buy in Tukwila, Washington - Sales man with terrible attitude
I been buying from best buy for years & i’m best buy elite customer service, but yesion south center best buy there is employee make it the worst experience ever, he has attitude not helpful at all.
Best Buy - Worst company ever!
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
Best Buy - Never Again
Recently purchased a phone from Best Buy and bought minutes to go with it. Upon receipt we discovered that they had not activated the minutes. We called them immediately and they told us that there was nothing they could do. Not only did they refuse to help, but they are rude as well. Requested to speak to supervisor - of course, they were no help either. Now I'm out $20.00 for minutes - and they are like Merry Christmas HaHaHa. They re the absolute worst. I buy all of my appliances there - my microwave, my computer, etc. Will NEVER EVER shop there again. BEST BUY? more like WORST BUY.
Best Buy - Bought 43" T.V. on Black Friday
Bought 46" T.V. on Black Friday NOVEMBER 23RD. ...... They shipped T.V. and left it at my FRONT DOOR WITHOUT A CALL BY UPS... at 8pm. I opened the Box which was in perfect condition. put the stand on T.V. and the T.V. which seemed in perfect condition..... THE ENTIRE LEFT CORNER OF THE SCREEN HAD A LARGE SPIDERWEB CRACK IN. it was returned and I WAS SENT ANOTHER T.V. A WEEK LATER. I was ok....UNTIL I OPENED the SECOND BOX . IT WAS CRACKED IN THE EXACT SAME SPOT.....I AM STILL WAITING FOR MY REFUND...... AND WAS TOLD THEY WEREN'T ABLE TO SHIP ANOTHER ONE UNLESS I PAID FOR IT WITH A CREDIT CARD!!!! UNBELIEVABLE. ALL IS HAVE NOW IS ANOTHER CRACKED T.V. IN MY LIVING ROOM WAITING FOR A SHIPPING LABEL TO BE E-MAILED AND MY *** REFUND. ITS NOW DEC 21ST.
Product
Best Buy - I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition".
I ordered this sound bar online. It was an "open item". The description was "excellent condition". I returned the sound bar to my local store and was told they don't have anything at the "quality" that this sound bar was. And even if they did they wouldn't be able to let me have it at the price that I paid for the one online for. They refunded my money and as they opened the box they asked me where the remote was. I never opened the box so I didn't even get all the damn parts. I don't know what was in the box other than the sub woofer.
Product
I didn't like
- Lousy service
- Entire experience
I have placed an order on November 22nd 2018 and supposed to get my item by 04dec 2018 which I never recurved it so then I waited for another 15 days and still didn’t get it. When I called cus rep she re shipped my order n I was told on the phone that I shud be getting...
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I am a bit confused. First you said you went to Best Buy and they said they couldn't help you and to go through The Geek Squad, for some reason not explained. Then, you say Sa...