Best Buy Reviews and Complaints
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21
ISSUES RESOLVED
3.2K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
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- Latest review first
- Most helpful reviews first
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Best Buy in San Antonio, Texas - Never got my gift card from sansung. they got their sale.
I went in to pre order my Samsung Note 10 plus for me and my wife. It took forever to get my ported. Both ATT and T-moble really treat people like crap. and they should be takened to court and sued for false advertising. All these cell phone companys . I'm going to start a grass roots following to get these criminals to give us back the real unlimited plans that they stole from us. Its' not like we stole them we were paying a lot of money. The plans on all the company are not unlimited.So I'm going to see how far I can get.But getting back Samsung told in a nice way to $uck off. They reps are not from hear is I'm so sorry. But then can do anything about it.
Review
Best Buy - Camera reparation
The last time I traveled to the US for a couple of days, I wanted to take my camera to Self Service Center but unfortunately, they would take a couple of days, even weeks to repair the problems. I don't blame them. I've heard great things about their team. Hopefully next time I go back, I will have my camera fixed.
1 comment
Review
Service
Best Buy Customer Care
Pros
- Products
- Near by
- Quality
Cons
- High prices
Reason of review
Problem with delivery
Tags
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
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Review
Service
Best Buy Customer Care
Pros
- Great pricing
Cons
- Poor customer service
- Poor supervision
- Promises not kept
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution
Best Buy in Framingham, Massachusetts - Defective TV - no repair or refund
I purchased a Samsung TV less than one year ago. I was watching it from several feet away when the screen suddenly went dark and the tv just went dead. It is still under warranty. I took it in to BestBuy and they said the screen was cracked and the warranty does not cover physical damage. I did not damage this TV. It is a defective product and BestBuy should stand behind it and offer a refund or replacement. I will never purchase anything from Best Buy again and will never but another Samsung product.
1 comment
Review
Product
Samsung Electronics Tv
Cons
- Service issues not resolved
- Terrible store managers
- Are dead to me now
Reason of review
Damaged or defective
Loss
$668
Preferred solution
Full refund
y nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller. We left and started driving down the road. He opened it and the box was empty. So I am assuming some one stole it...
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Review
Cons
- Customer service was lacking
Reason of review
Sold an empty box
Loss
$65
Preferred solution
Deliver product or service ordered
Tags
Best Buy - Their recycling program stinks
I brought an old tv to a best buy store, and asked if I can give it to them for recycling. The answer was yes for a $25 fee. This is unacceptable!! I get punished for doing the right thing, and rewarded if I do the wrong thing, which is to throw it away like most americans do. Not only do they make money for punishing well meaning people, they make money by processing the material for recycling. This is another example of who really owns this country; the top 1%. These multinational corporations make their own laws so they can get richer and we always lose. And the politicians won't do anything about this because they work for the rich. It's a disgrace! I will never buy anything from best buy again.
1 comment
Review
Cons
- Having my time wasted
Reason of review
charge for recycling
Preferred solution
Let the company propose a solution
Tags
Best Buy in Lansing, Michigan - Computer
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Buy from local appliance dealer or any dealer other than BEST BUY INSURANCE is no HELP
Bought a SAmsung refrigerator. Have had numerous continuing problems. HAve A & E insurance.9 repair visits including Geek Squad. Refrigerator freeze food in the refrigerator not to mention the problem with icemaker. Have purchased many items $5000 camera Ipads ETC. They have no customer loyality as well as Poor service,as the customer you are held hostage to the Big Corporation.
Review
Service
Samsung Electronics Refrigerator Repair
Pros
- Wide variety of electronic products
Cons
- Horrible service
- Took no responcibility
- Poor service and lack of honesty and knowledge
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
I bought 4 appliances in June. They are still not right. Didn't show up for 6 deliveries and didn't bother to call. Got a damaged stove which was finally replaced in October! They didn't attach to the safety bracket, putty the gas valve to prevent leakage, or level it....
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Review
Pros
- Geek squad in parker is good
Cons
- Delivery and install
- Lies and lack of written communication
- Customer support is pathetic
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Let the company propose a solution
Tags
Best Buy in Houston, Texas - Poor delivery and refund service
I purchased TV, warranty and tech support membership on a Sunday for delivery of TV on Tuesday. Delivery was a no show and I was not called and advised I was put on "reschedule." I called customer service to find that out, so I told them to cancel my entire purchase. We are now a week later and no refund! I have made calls to store, headquarters, complaint dept, etc and still do not have a full refund (1 week later). While the employees are polite, the company's policies on refunds and the BS we have to go through via 800 numbers and long wait times is extremely frustrating. I have gone through a week of frustration and stress due to this freaking company and will never step foot in that store again!!!
Review
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This is what reparation means... the making of amends for a wrong one has done, by paying money to or otherwise helping those who have been wronged. So, what does that have to do with your post regarding getting your camera fixed?