Best Buy Reviews and Complaints
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Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
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Yesterday (11-7-18)I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if...
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My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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I didn't like
- Responsiveness
- Poor customer response
when I was trying to set up my Roku a page came up saying they needed a credit card number. I purchased a prepaid credit card and after I entered the number I was told it would cost $99.99 to activate My Roku. They would not let Me activate the Roku without the...
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h.kitchener
You were charged because you went to a third party to "activate" your Roku. Actually, you could have used a PayPal account or a credit card. It's not the fault of Roku. This i...
Anonymous
Never heard of 'em. Therefore I wouldn't hand them even a found cent. And Best Buy is one of my least favorite stores of all time. Double whammy.
Best Buy - Bad customer service
Been waiting at the ajax store standing infront of the computor i want to buy for over 30 mins cant get anyone to help me. Just wanted to grab it and go. This really suck. Of course they dont have any on shelve for me to just grab one. I am betting that when someone finally comes by they wont ha e any in stock even though it say they have then when i check on line.
My mom bought a refrigerator from them and it was to be delivered on a certain day. The night before the delivery she received a text message with the time period the next day delivery was suppose to happen. The following day she received a text message saying the item...
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h.kitchener
I hope your mom immediately cancelled the order with Best Buy and wandered over to a Lowe's if you have one in town and bought from them. Alternatively, buy a fridge from some...
Best Buy - Lack of integrity on warranty
No response from bestbuy except no repair to my TV.. After years of purchasing Tvs , computers. No resolutions from Bestbuy. They can go to *** in my book..NEVER AGAIN!!!
Many businesses like BestBuy are finding themselves closing due to consumers turning to on line vendors for many reasons. Today, my husband and I experienced the top two: 1. Cost (even though you have a "price match" policy in place) 2. Customer Service Why is #2 more...
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I liked
- Sales staff
- Product
I didn't like
- Dysfunctional system
- Lousy service
- Manager
Best Buy - Terrible costumer service
Have an attitude, not willing to help don’t listen just keep taking just to finish his job.bad costumer service
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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I liked
- Product selection
I didn't like
- Intolerant and inflexible policies and uncaring staff
I just relized that they charge me $209, over my balance of $ 207 for a loptop I bought last year. No body (sale associate, etc.) at the time I open the credit card said nothing regarding to this. That I will be charge the full interest of you inicial purchase, if you...
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diesel841
You should read the terms and conditions when you signed your name. This is how the world works! Smartin up
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That's harsh. QUOTE : " loyal customers for many years " ... they don't break the rules for you once and now you'll never return ? The customer is not always right but they ar...