I spent over 40 minutes with a "specialist" in home audio to find the product I needed. The assoc. assured me the 1 feature (sound leveling) was on the product and I purchased a Samsung sound bar with rear speakers. Once home and set-up and contacting Samsung call...Read more
- Are close to my house
- Air conditioning
I didn't like
- Lying to customer to make sale
- Poor customer response
- Low customer value and wised i used amazon instead
I have an e-mail address on file. Best Buy sends me e-mails. I have had to change my e-mail address, so I have tried to get on the website to change my e-mail address for your records. I have been unable to find out how to do it. By the way. My old address was: My new...Read more
I bought a 3k dollar fridge at best buy in Las Vegas at Pavillion street. First the delivery was desaster. The installer was disrespectful amd left without completing the job. The fridge stopped working after 90 days. I have geek squad warranty. They acheduled me after...Read more
Best Buy - Missed delivery
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
Best Buy - Customer Care Review from Melbourne, Florida
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
Best Buy - Unacceptable return policy
Went to return an unused camera and they would not return it or give me store credit because its past 15 days. Will never shop at Best Buy again...they suck.
Best Buy - Got ripped off
Bought a laptop. I was offered a 15% discount to open a credit account. Looked at the receipt when I got home I didn't get the discount. They did not send statements. So I ended up paying interest. I paid it off and then started getting statements. Statements never reflected my payment. Had to call and close the account.
If your issue has not been resolved by Best Buy then please consider opening a complaint with the BBB. Best Buy complaints are handled by this office: BBB of Minnesota and North Dakota 220 South River Ridge Circle Burnsville, MN 55337 The BBB website is:...Read more
- Sales rep was nice
I didn't like
- Approach to solving problems
I ordered a freezer online on June 20th and was told it would be delivered June 25th. Today is July 25th, one month later, and they do not know where my freezer is and when it will be delivered. I have been lied to, put on hold for over 30+ minutes and then told they...Read more
I didn't like
- Unprofessional delivery team
- Salesperson - manager extremely unprofessional
Purchased new samsung tv, transported unit home to find out screen is broken. Immediatly called store and was told to "buy a bigger one" since they had no more stock. I then spoke to store manager and he ordered a new one and was to educate employee on proper way to...Read more
First, I would like to say you can call the local Best Buy and they will not answer their phones!!!! Second, I went to the store, which is 2 hours away and you can't find anyone to help you. Thirdly, I purchased a protective screen and guy at checkout said you can pay...Read more
TL;DR - We bought an oven and hired their haul away service to get rid of our old one. BB showed up and hauled away our old oven, said our new one was on a different truck, and when we called told us we had a 2 month back order. All this AFTER they scrapped our old...Read more
Today at 1:00 P.M. I tried to get a hold of you department to schedule a back up camera I wanted installed. I was placed on hold never a real person until the phone cut me off. It is now 1:34 p.m. and this happened twice to me. I find that if I pay for the service on...Read more
An item was shown on the web site as being available at my local store. It was an open box item. When I got there, they told me that they never had it. The person I was dealing with said he had looked for it before for someone, so he knew it wasn't there. He told me...Read more
Do you have something to say about Best Buy? What happened? What can we help you with?