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I purchased PowerBeats2 headphones before Christmas 2016 and paid cash. I intended to give these as a gift but when the recipient of the gift was unable to get the PowerBeats2 to pair, I took them back to exchange. During the after Christmas rush the wait at Customer...
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MattD78
MattD78

Actually, no the barcode cannot tell them it was purchased in a store. What you are referring to is a SEREIAL NUMBER. A serial number is a unique number on items like computer...

Anonymous
Jess Mariano

Beats can't be returned without a receipt. It's not her fault. The system itself refuses to accept the return as it's an Apple product. Also being that it's open it doesn't...

2.9
I didn't like
  • Worst customer service representatives
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My son took his Switch controller to our Best Buy store because the controller never connected to the console correctly. The first girl told him it would be no problem to exchange. Another girl interrupted her and said she would not exchange it. He asked to speak to a...
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2.1
#1039306
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If you dont like feeling like grease in the cogs of a indifferent machine then stay away from Best Buy! Ordered washer/dryer install and removal of old. Had to wait four days but was ok with that. They never showed up spent hours on phone tracking down equipment, they...
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Anonymous
Jess Mariano

It really does suck because Best Buy doesn't actually deliver and install the appliances there's a 3rd party that does and they are horrible I agree.

rollo2016
rollo2016

What you should have told them was that since they failed to deliver as promised, you consider the order cancelled and will refuse delivery if they actually deliver to you at ...

Vizio TV Review

Best Buy
#1024633
poor customer service in store and phone.
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Best Buy Shipping Service Review

Best Buy
#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Short Review for February 28, 2017

Best Buy
#1014702
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
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Best Buy Customer Care Review

Best Buy
#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Went to store Friday at 7:30pm. Store was NOT busy. The one and only store employee in TV's said he'd be back "in a minute". He never returned. No one else available. Another employee was wandering thru, but said he wasn't a salesman and couldn't help, although he wore...
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1.0
I didn't like
  • Crappy customer service
  • Rude salesman
  • Rude customer service staff
#1037619
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I purchased a 1600.00 refrigerator that I saw in the store which had no dents, dings or blemishes at all but the product that was delivered was NOT what I saw and purchased. I immediately contacted Best Buy store # 1412 Garland TX. And advised that both doors had marks...
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Anonymous
Anonymous

Time for Small Claims Court - the threat itself may get you results.

Two weeks ago I purchased a dishwasher and scheduled an installation. The install was rescheduled - without anyone telling me - because they could not locate the dishwasher in the warehouse. I rescheduled install to a date that worked for me. That install was cancelled...
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2.4
I liked
  • Salesman ok
  • Salesman
I didn't like
  • Poor communication between store and delivery company
#1035296
Reply to reviews
Today I bought an Insignia BT speaker on sale at Best Buy, Miami Beach. I took it home and tested it. Sadly, the item was so poor in quality I decided to return it and tty another brand. I had paid with my debit card. I was informed that the money would take 3-5...
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Anonymous
Jess Mariano

While he might have been better and more polite. Most retailers take 3-5 business days for the return to post to your bank. It's pretty well known but he should've been more...

#1034853
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I was given a new HP laptop for my birthday. It never even turned on. When my children tried to return the gift they bought me Best Buy refused to take it back. Apparently they missed the return date by 1 day. It was 15 days after they bought the computer. If they do...
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Anonymous
Anonymous

$178.00 later my laptop repair service fixed the problem and now it works. Best Buy does not stand by there products or even care about the consumer. Since it was repairable...

insgeek2000
insgeek2000

Well Anonymous maybe you're dishonest and return things you damage but I'm not. I didn't have the receipt to return it. I had to wait for the one of my adult children to hav...

1.5
I didn't like
  • Terrible customer service
#1034125
Reply to reviews
You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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Anonymous
Anonymous

Best buy as well as any other big box store uses a third party vendor to issue credit.The third party vendor is whom you should be complaining to.

Anonymous
Anonymous

Best Buy doesn't issue credit, nor do other big box stores. The card you have is issued by an independent credit company.Look at the back of the card, and you will find the na...

I didn't like
  • Account not being reopened
#1033971
Reply to reviews
Bought a $500 computer from their store. Two months later the computer wouldn't work. Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I...
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Anonymous
Anonymous

You will get the same thing at literally any retailer. Unless you purchase an extended warranty they are not obligated to fix your computer for free lol.

Anonymous
Rug burn

Yes free *** equals virusesWelcome to the real world

1.0
I didn't like
  • Being sold a junk computer
#1033359
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