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We bought a refig from them and the doors were out of line and the freezer frosted up so that makes the ice maker quit working , I tried to talk to the manager and the geek squad and did not get any answers , called the home office and that was worse than the store...
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1.0
#1107271
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I purchased a Mac Book Pro for my daughter for University. The cost of Laptop was $1299.00 and the cost of the warranty was $1094.75. Water damage has been sustained to the laptop and they gave us a Dell (old laptop which does not hold a charge) for even two lectures....
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2.1
I didn't like
  • Warranty and refund policy
#1106997
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I purchased dishwasher among other items at Rego Park,NY store on September 9, 2017. It was scheduled to be delivered/installed (service I paid ) initially scheduled for between 12-4pm window. That was fine. 2 days prior I was called to inform that...
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#1105681
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Best Buy - Return

Best Buy
#1074663
3.8
Details
Bought a phone late afternoon,returned as purchased early next morning(less than 24-hrs) never having opened. Was charged $35.00 restocking fee. Just how much time and man hours it takes to look inside,see all is well and place back on shelf. CONSUMER RIPOFF!
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Warranty

Best Buy - Extremely poor

Best Buy
#1071545
Treated terrible by a associate and store manager who could care less about my terrible service or complaint!!
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Best Buy - Missed delivery

Best Buy
#1065625
1.0
Details
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
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Best Buy - Customer Care Review from Melbourne, Florida

Best Buy
#1063154
1.2
Details
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Customer service
Diversity of Products or Services
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Staff
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I want to start of saying thatlast year i bought a espon projector and a yamaha surround sound and a system i spent over 5500.00 dollars. Go in the store yesterday to buy a 4k tv i have 3000.00 dollars in my pocket.im looking at the xbox stuff when i notice a employee...
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MattD78
MattD78

Also proper grammar is very important.

Anonymous
Anonymous

You shouldn't claim that someone was stereotyping you unless you have proof.

1.0
#1105169
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I AM SO UPSET- I had delivery set for sept 23, 2017, waited for 7am call-no call. then called store at 10am, I'm told store left a message on my cell phone about rescheduling a delivery (no message, no missed call-THIS MEAN NO CALL) I had to cancel my installing guy,...
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#1105034
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Never go back. I have spent thousands of dollars with Best Buy but they have now forever lost my business. I will never ever buy anything from them ever again. I had bought a camera from Best Buy a really nice Canon two memory cards and a backpack to carry it all in....
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Anonymous
Anonymous

Thye did nothing wrong! Read your receipt and you will see the return policy. Store's don't keep large amounts of cash on hand

h.kitchener
h.kitchener

Best Buy---and many other retailers---do not like to deal in cash, whether it is from you as a customer paying for an item or from them as you found out. I remember a few year...

1.0
#1104936
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I purchased a front load washer on 9.15.17 and I was told that I did not need pedestal because mine was universal. My delivery was set for 9.20.17. I was forced to reject the washer because when the box was opened it was completely damaged. I was also informed by the...
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Anonymous
Anonymous

It's me again...the person that posted the initial review. Well today I am scheduled to receive me washer and pedestal. The bad news or worst news??? Let's go with bad....the ...

h.kitchener
h.kitchener

First, let me say you are making a mistake in purchasing a front load washer. A basic top load with none of the bells and whistles is the most logical and cheapest to replace ...

#1104710
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I ordered an entire new kitchen suite from Best Buy. Understandably this would be several deliveries. The first time I was inconvenienced (the delivery people never showed up) I got compensated a $100 gift card. Great, basically shut up money. The second time it took...
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#1103757
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When Best Buy delivery is SO bad, you take your money to Sears
Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the freezer is about 50% functional. We decide on a deeply discounted floor model of a Samsung refrigerator because we were...
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1.0
I didn't like
  • Lack of delivery
#1103145
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On 9-17 I searched for prices for 5.0 cubic freezers and best buy came up and advertised a price for $139.99. When you click on the bb website the price changes to $169.99. I talked to a salesperson named Lillie, another sales person whose name I could not understand...
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MattD78
MattD78

This is not bait and switch. Many websites have what is called a cache "Google crawls the web and takes snapshots of each page as a backup just in case the current page is not...

#1101894
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