filters
state:
Show
city:
Show
category:
Show
product:
Show
I went in to purchase my daughter a phone in February; however the phones we were looking at were sold out. We were wanting a cheap phone and the IPhone SE were $10/mo. A manager told us there was a promotion if I added another line I could get the Iphone 7 for $10 a...
Read more
1.4
#1054508
Reply to reviews
I bought the camera in one location and I wanted to return that camera in another location. The employee (1st location) asure me that I have 30 days to return this camera. When I came to 2nd location to return the camera I was informed that there is only 15 days and I...
Read more
1.0
#1053270
Reply to reviews
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.....
Read more
1.0
#1053116
Reply to reviews

Best Buy - Item not shipped

Best Buy
#1057371
I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
Comment Be the first to start a discussion
Show

Best Buy - Doesn't care about credit fraud

Best Buy
#1047592
3.6
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
Comment Be the first to start a discussion
Show

Best Buy - Empty Box as Mother's Day Gift

Best Buy
#1047027
I purchased a Tile Tracker from Best Buy as a gift for Mother's Day. It was wrapped and given to my Mom on her special day but when she opened the package, it was empty. I had been sold an empty box.
Comment Be the first to start a discussion
Show

Best Buy - Cracked screen on tv

Best Buy
#1044123
1.0
I get delivered a tv with a cracked screen and opened it past a 15 day period so now I'm getting completely screwed out of the money spent for the tv and the extra protection plan. We would've been life long customers but after this I'll never buy anything from this company again.
Comment Be the first to start a discussion
Show
I was returning one new tv yesterday may /25/2017 in Kendall drive and 122 ave. Miami florida and the customer service in charge do one BIG mistake he returned the sale to the company who paid the tv. Told with the store manager but he only said to me am sorry. Now am...
Read more
Anonymous
Anonymous

If you've been wronged, Call credit card company and do a "charge back"If u used a credit card

1.0
#1052237
Reply to reviews
JUST TO INSTALL A TV AND SOUND TAKE FOR THEM TWO WEEKS OR MORE I DON'T KNOW YET JUST BECAUSE THEY THINK THEY DO THEIR SERVICE FOR FREE I HAVE TO WAIT I DON'T KNOW HOW LONG I REGRET THAT I DIDN'T TAKE THE TIME TO LOOK IN TO THEIR REVIEW I DON'T UNDERSTAND WHY THEY ARE...
Read more
3.0
I didn't like
  • Failure to finish their job
#1051467
Reply to reviews

We purchased an outdoor TV and was told we needed several extra parts that were expensive. We also paid for Geek Squad to install it. The Geek Squad employee told was we needed to call another person to do part of the installation. After that person came, he spoke the...
Read more
MattD78
MattD78

Honestly I would contact corporate regarding the returns. I have never heard of Best Buy refusing to return opened merchandise except for games, CDs, etc. I have even returned...

1.0
Product
#1050841
Reply to reviews
We purchased an LG 43" UHD TV a little over a year ago from Best Buy. Last Thursday I was watching something that I had recorded. All of a sudden the picture froze but the audio continued. I attempted to switch the the last channel I had watched but it would not...
Read more
#1050626
Reply to reviews
I purchased a 4K 65" Sony tv and sound bar system in the Branson, MO store with 5 yr expensive home repair plan but when I needed service they refused to come out without me first paying over line an additional $99.95 fee after I had paid several hundred $ for 5 years...
Read more
#1047696
Reply to reviews
Purchased cell phone 17 days ago, BB wont donanything since they likit themsE elves to 1r days. NownI have to contact manufacturer to get resolution. BB made money on my transaction, BB promoted the product, BB should be dealing qith the manufacturer, they have the...
Read more
2.0
#1046751
Reply to reviews
I purchased a stove from Best Buy on the last week of March. The sales associate was very accommodating and the ordering process was smooth. The earliest date was two weeks later, and I accepted it. I paid for installation and haul away too. I left the store feeling...
Read more
4.6
I liked
  • Appliance
  • Pleasant sales person
  • Competitive prices
I didn't like
  • Third-party customer service
  • Third-party delivery service
#1045532
Reply to reviews