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We ordered a steam washer and dryer. We received a steam washer but not a steam dryer.

We let that go. I tried to call to order a pedestal for our LG washer and dryer. No- one answered the phone !!! I made multiple attempts and gave greater than 15 minutes waiting each time.

So we went into the Westminster Best Buy and dealt with Gus , the same person who sold us the washer and dryer. Per his badge he is the department manager. Today I received the pedestals by a delivery guy who does not install the pedestal. No one asked if we need installation and we had installation.

I do not know how to unhook all of the washer and dryer parts

These pedestals were $300 each , so more than $ 600.

I want to speak with store manager at the Westminster store.

I do not have confidence in Gus the appliance manager to get things done the way we expect. I am using this to try to reach someone at the Westminster store and again, no one answered the phone.

Thank you,

Janice Cheu

User's recommendation: Not to use Best Biy for appliances.

Preferred solution: Deliver product or service ordered.

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