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Original review updated by user Dec 15, 2020

On December 3rd I came into one of Best Buy stores located at 100 Hawley Lane, Trumbull CT 06611. About one year ago I have purchase 4 Iphones through that store and also bought

2 screen protectors with Lifetime Warranty.

At that time I've been told by the store employee that Lifetime Warranty means I could come in every time my screen protector breaks and have

it replaced by store employee free of charge. Since then I've been coming to the store to replace the screen protectors as needed. There were never any issues. Until I came in yesterday and

asked for the replacement of 2 screen protectors.

I came in around 5:20pm. In the past this issue would take no more than 10 minutes. This time after spending about 2 hours in the store one of my screen

protectors was replaced but the employee would not replace the second one saying he is having problems processing the exchange. After getting the managers involved I've been told that I need to pay for

new screen protector and for Best Buy service to put it on.

I refused to pay because I have already paid for it a year ago. The managers acted extremely unprofessional and rude and refused to resolve this matter.

I have never in my life encountered such terrible customer service experience.

When I asked one of the managers to provide full names of all the employees and managers of the store so I could make a complaint, she refused to do so saying that she would not give me her full name. Her name tag stated that her name is Elizabeth and the other manager's name was Juan.

Product or Service Mentioned: Zagg Screen Protector.

Preferred solution: Let the company propose a solution.

Location: 100 Hawley Lane, Trumbull, CT 06611

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