I ordered 2" wood blinds for my new home in November from Best Buy Blinds in pearland Texas. I was promised the blinds would be installed 3 weeks later.
8 weeks later my blinds were installed, but the top cornice board was missing on one window. We also paid the 50% deposit for 3-1/2 plantation shutters. The delivery on those was supposed to be 5 weeks. They sent three different people out to remeasure the windows.
When I did not hear back from them on the install, I began calling them. I was told they lost the order, they were being cut, painted, and delivered to the wrong customer, etc. Then my calls went unanswered. Finally after weeks of leaving messages, I finally reached someone.
They said the factory now required a full payment up front and that my shutters had not even been started. They said a letter regarding a refund of the deposit would be mailed in 3-5 business days. Two weeks have come and gone and still no letter or refund. I contacted the local BBB and filed a complaint.
30 days went by at which time the BBB told me the company declined to respond. I have left numerous messages since then that have gone unreturned.
I ordered the shutters in November and as of June 16th I am out the money and have no shutters. Do not use this company!!!