Best Buy - Gift Card Review from Denver, Colorado

1.0
Details
My boyfriend purchased a couple of video games online with my credit card, when he was completing his purchase he noticed his default address was set to his brothers because his last purchase was a christmas gift. He changed the address but when he submitted the order he noticed the address was only changed on one of the games. He called immediately after he submitted the order and was told he needed to wait 24 hours to call and correct it. When he called again after exactly 24 hours, he was told it was too late and he would have to wait until he recieved notice it shipped to call back. He talked to a supervisor who claimed to have fixed it but still reveived notice that it was being shipped to the wrong address. When he called the third time they were still unable to guarentee that it will be diveryed to the wrong address so three phone calls and three hours later we are still waiting for the package to not arrive so we can call for a fourth time and maybe finally get a package sent to the right address. We will not be ordering from them ever again!
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1 comment
Anonymous
#1105564

Booo! Your *** boyfriend made the mistake. Don't be mad at best buy that they can't fix his problems.

Review
#779693 Review #779693 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Order processing issue

Manager fooled us with gift card!!! | Best Buy in Denver, Colorado

BESTBUY IS SCAM PLACE AND WE WOULD NEVER BUY ANYTHING FROM THIS PLACE AGAIN! BESTBUY PEOPLE ARE TRAINED TO LURE CUSTOMERS AND FOOLED CUSTOMERS WITH THEIR BEST SERVICES TO MAKE THEIR PLACE BECOME MORE ATTRACTIVE TO OTHER CUSTOMERS TO COME IN AND GET FOOLED AGAIN! So this Tuesday, my whole family came out and camped outside of the bestbuy to get the best deal and $600 dollar gift card. We were the first one in line and came into there and asked about how could we get the gift card. The manager told us like we needed at least 5 people and all their requirements. So we followed it but he never once came out and handed us the gift card. We came in and asked a day before Thanksgiving. The manager said he would take care of it and led one of us to get the credit card. However, he said we couldn't use until Black Friday(?) Then, we also asked him to check the card and he refused and said he was positive that there was money in the card(?) At the night the store opened, we got pissed off when we used the card. THe associate told us there was only $10 in the card. So we went and talked to the manager. He tried to make up an excuse that the store was busy and he couldn't check the balance on the card. Also, he remarked that he never told us how much money in there. In the end, we realized that we got fooled by the acting-nice manager. What he tried to do was giving us a $10 gift card and making us think that we got the money so we would stay in the line and make more people come to his store. The manager fooled us and was being all rude after the Thanksgiving! Other problem with Bestbuy was that one of us bought ipod 5th generation and supposed to come with $50 gift card. Once again, the associate didn't scan the gift card at the time we purchased and there was no balance in there. We called and talked to the manager about this issue. He said he couldn't do anything and we needed to stick with it. We can't return or anything! BESTBUY IS SCAM PLACE AND WE WOULD NEVER BUY ANYTHING FROM THIS PLACE AGAIN! BESTBUY PEOPLE ARE TRAINED TO LURE CUSTOMERS AND FOOLED CUSTOMERS WITH THEIR BEST SERVICES TO MAKE THEIR PLACE BECOME MORE ATTRACTIVE TO OTHER CUSTOMERS TO COME IN AND GET FOOLED AGAIN!
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1 comment
Anonymous
#573178

Best Buy does this with gift cards routinely. The last time I was a Best Buy, not to buy but use their bathroom, l witnessed a woman arguing about a zero balance on a gift card that she had received last Christmas.

She eventually stormed out and swore never to buy from Best Buy. I personally like their bathrooms and only go in Best Buy for that.

Review
#361851 Review #361851 is a subjective opinion of poster.
Product
Best Buy Gift Card
Loss
$650

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