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Best Buy charged me $546.49 to activate phone I just purchased from Best Buy.com

I bought a Samsung Note 4 from Best Buy.com on upgrade for $199.99 plus tax. The next day I went into Best Buy Store on Mexico St Denver CO with my new phone and they suggested instead of upgrading as I had done that I pay $746.14 for the same phone and save $20/month on my Verizon bill. I told them I had been on family plan with my brother who lives in Boston and had bought this Note 4 on my upgrade so they would have to talk to my brother to make sure they could apply $20/month savings to his plan. They talked to him twice that day before I left store. They told my brother he didn't have to do anything, and when I left store having been refunded $199.99 on receipt for same phone they resold to me on same receipt at full price for $746.14, Best Buy told me savings would be automatically applied next month to my brother's bill and there was nothing more to do. He GOT no savings on his monthly bill. We have spent many hours, weeks, and months going to Verizon who can't understand why Best Buy changed the original purchase amount and to Best Buy where Verizon sends us. Both I and my brother have talked with several sales people at Best Buy and Best Buy online who can't understand any reason for this massive overcharge. When I talked with manager of Best Buy on Mexico named Adam and he said he couldn't help me even though Verizon finally directed my brother to send me to Best Buy to get the item backdated properly or discount to original price. I spent 45 more minutes talking on phone with Best Buy consumer affairs where I was sent after talking about the same amount of time last week to BestBuy.com sales team. I was told by consumer affairs that it appeared I had lost my money for nothing and there was nothing she or Best Buy could do to help situation. I can email receipt, and the credit card statement these two transactions appear on. Desired Outcome/Settlement Desired Settlement: Billing Adjustment $546.15 is the desired refund or credit to my account ($746.14-$199.99) Since my brother never received $20/monthly savings for my line on his account which Best Buy on Mexico said they completed before I left store with same phone at higher price, and since my brother and I have spoken numerous times to Verizon who said Best Buy made mistake, Best Buy should honor their initial selling price for my Samsung Note 4 and backdate my upgrade which is how I initially bought phone two days previous to going up to store. $546.15 ($746.14-$199.99)
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Review
#919252 Review #919252 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Cons
  • Price switching
Reason of review
Pricing issue
Loss
$546
Preferred solution
Full refund
Tags
  • Unhappy With Best Buy

Best Buy - Customer Care Review from Denver, Colorado

1.0
Details
Terrible!!!! Spent $2500 on a new tv system receiver goes out in 2 weeks. Geek Squad comes out twice. Tells us to turn power off to reset tje receiver. Didnt work. Come out again and said receiver is bad. Take back yo Best Buy and told they have to try and fix first. 2-4 werks!!! Been without our new TV system for 2 weeks. Now another month!!! Customer service is terrible. They dont care about the inconvenience! They suck and will never buy from them again. Its obvious the receiver cam defected! *** you Best Buy and your so called customer service.
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Review
#812549 Review #812549 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Gift Card Review from Denver, Colorado

1.0
Details
My boyfriend purchased a couple of video games online with my credit card, when he was completing his purchase he noticed his default address was set to his brothers because his last purchase was a christmas gift. He changed the address but when he submitted the order he noticed the address was only changed on one of the games. He called immediately after he submitted the order and was told he needed to wait 24 hours to call and correct it. When he called again after exactly 24 hours, he was told it was too late and he would have to wait until he recieved notice it shipped to call back. He talked to a supervisor who claimed to have fixed it but still reveived notice that it was being shipped to the wrong address. When he called the third time they were still unable to guarentee that it will be diveryed to the wrong address so three phone calls and three hours later we are still waiting for the package to not arrive so we can call for a fourth time and maybe finally get a package sent to the right address. We will not be ordering from them ever again!
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1 comment
Anonymous
#1105564

Booo! Your *** boyfriend made the mistake. Don't be mad at best buy that they can't fix his problems.

Review
#779693 Review #779693 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Order processing issue
2.8
Details
Best Buy review - They do not keep their promises. No attention to details
Best Buy review - They do not keep their promises. No attention to details
Best Buy review - They do not keep their promises. No attention to details
A couple weeks ago purchased washer & dryer. They said they will call to inform time of delivery. The day of delivery was was December 26th 2014. It turns out that they do not up date the phone number, they had for us on file. This important detail was discovered ...
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1 comment
Tom
#935627

I don't know about Denver, but our warehouse didn't deliver anything on 12/26, anyway...they were closed.

Review
#575173 Review #575173 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Staff Review

1.0
Details
In the past few years I've had zero good experiences with this company.. It seems that no one working for them knows what is going on from one department to another. Ask two people the same question and you get two different answers neither of which are helpful. I'll never shop here again. Their customer service and support is severely lacking.
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Review
#572612 Review #572612 is a subjective opinion of poster.

Best Buy review in Denver, Colorado: Needed parts, needed help, needed working appliances

I think you need an overhaul, on customer service, hold times, transfers, and faulty connections. I am tired of employees that lie, don't check in, can't look up an order. This is even with receipt info, date of purchase, and rewards numbers, I think your falling short, hiring labor over seas, and lacking proper training. I am annoyed that you high techs that damage my home, that can't reconnect water lines after being told they would. I again have rcorded calls. Your in the WRONG Call recordings will be youtubed Sadly I have hours of them, on phones, iPads and more. Figure out were consumers are not numbers.
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1 comment
Tom
#935691

Must be something about Denver! All YOU'RE doing is shouting into the wind, on this site.

If you can't get any satisfaction at the store level (Your post includes so little actual information, there's really no way to tell!) then call 1-888-237-8289 and ask for customer care.

If it's a service issue, then call Geek Squad's number. Ranting on here get's you nothing!

Review
#569863 Review #569863 is a subjective opinion of poster.
Pros
  • Writing this review
  • When you left my home
  • When i recorded the calls
Cons
  • Or the joke of a checki in
  • Phone disconnects
  • Your bait and switch tactics
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Best Buy review in Denver, Colorado: I got Duked by Worst Buy

1.0
Details
Just had the worst experience at the best buy off of Colorado Blvd. and Mexico In Denver Colorado! My Phone screen broke in my pocket and I of course have a protection plan with best buy but that did not matter to the geek squad. Really best buy thats how you treat customers. They told me I will have to pay $150.00 to replace my phone. I did not agree and as I was leaving the supervisor at best buy told me to *** Off under his breath. I never had this problem before and I have had a phone service plan for years with best buy. What is the protection plan for then! The S4 costs only 150.00 to replace new why would I pay the same price for a phone that I can buy off the shelf for the same price. Especially when I pay 20 a month in phone protection for the last 4 years! I spend thousands of dollars every year for my business to best buy but I will never again. I am in internet marketing and the last thing you want to do is ruin your rep by screwing over good customers. I will be making my presents felt every way through blogs, promotions, social media, and word of mouth on how terrible and ripped off I feel from best buy. Thank You Best Buy for ruining our relationship! Sincerely, One of your best customers!
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4 comments
Anonymous
#888563

that's policy to charge service fees...they changed that. learn to read and educate yourself on what you buy and learn to take care of your phone!

Anonymous
#885867

And when you start running your mouth on social media, everyone will see what a dumba$$ you are for complaining about something that every major carrier does as the other poster said. You are only embarrassing yourself.

Anonymous
#885866

Do some research before you post somewhere and look like an *** There is a fee for doing a claim on your phone anywhere you would have gone. At&t, verizon, sprint, and any other major carrier will charge you for a claim and limit it to 3 claims per year or every so often.

Go ahead and call around and see what these phone carriers tell you. That'll shut you up. Best Buy only is compliant with industry standards.

It's the law since it's an insurance claim. Get some facts before you ramble on like an ***.

Hasini
#885738

I'm sure there's another side to this story but we'll never hear it.

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Review
#547179 Review #547179 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Best Buy review in Denver, Colorado: Can't get service on refrigerator with a service policy

I bought an LG refrigerator from Best Buy in August, 2009 and also paid $179.99 for a 5-year service contract. Last month the freezer door handle, which is plastic, cracked. The cracked plastic is sharp and dangerous in that it can cut hands. I called "1-800-GEEK SQUAD" for service as outlined in the "Geek Squad Black Tie Protection" policy booklet. That was May 17. Today is June 11. In these past 3 - 1/2 weeks, I have been given the name and phone # of 6 different local service companies who would supposedly "call me" to make a service appointment. None of them ever called. I waited 2 to 3 days for each one to call, then called the service company personally. Each one refused to take the call from Best Buy / Geek Squad, stating that either "they don't pay us for the work" or "they won't pay our mileage" or "we don't work on LG products" ... various excuses. Meanwhile, someone from a company called "AIG" would call me back and refer me to yet another service company and we would go through the whole scenario all over again. Now, today they called me and did a 3-way call to a local service co. to make an appt., the rep from Geek Squad left the call, and I was informed by the service co. rep. to "reset my breaker". WHAT?? Why would I need to reset my breaker to fix a cracked plastic freezer door handle ?? The communication between Geek Squad, customers, and service companies is totally incompetent, lacking and non-existent. Final straw: Today's so-called Geek Squad supervisor, who actually works for a 3rd party company called "Service Net AGI" told me that this is COSMETIC ISSUE and is NOT COVERED. Then he had the audacity to ask me "When you purchased the refrigerator, did it have a handle on the freezer ?????" WHAT? Is this ridiculous ??? I've had it with Best Buy / Geek Squad / AGI ... whatever name they want to go by. I only have 2 months left in my 5-year service policy term and it has become quite obvious that I will NOT get service my broken freezer door handle. I will just have to wrap it up with electrical tape to keep it from being sharp enough to lacerate the user's hands and/or my grandchild's little hands. DO NOT DO BUSINESS WITH BEST BUY -- FOR ANY PRODUCT. YOU WILL BE SORRY AND YOU WILL NEED MUCH MORE THAN A FULL BOTTLE OF ASPIRIN TO DEAL WITH THE ENSUING HEADACHES AND STRESS OF JUST TRYING TO TALK TO THEM.
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3 comments
Anonymous
#829229

#1; It's a cosmetic issue that doesn't keep the appliance from doing it's job...look it up. #2; Swallow your aspirin and go buy a $40 handle.

Mike_mn
#828210

This is an older post. I remember it.

Service plans are worthless.

I'd recommend contacting LG. Be nice and civil, explaining to them that the handle broke and is a safety hazard. In many cases a company will ship the part at no cost.

If there is a cost, ask them if there is something that can be done - after all, the handle shouldn't break. I'm sure they will work something out.

Anonymous
#827834

File a complaint with your State's Attorney Office against Best Buy. If they do not live up to their extended contract you have a valid complaint. Don't let them get away with robbing you out of $180.

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Review
#496212 Review #496212 is a subjective opinion of poster.

Best Buy review in Denver, Colorado: Web inventory inaccurate

I purchased headphones on Best Buy's web site because the site advertised product was available for in-store pickup. I then received notice the product wasn't available. Spent 45 min on phone with customer service, and several other stores with supposed inventory did not have item. I was also told warehouse did not have in stock and it would be several weeks to receive by mail. I will end up driving an hour to pick the item up at the one store that did have stock. This is not a case of the store selling the item simultaneously with my placing the order. The phone agent told me that inventory on line lags purchases by a day or two. Ridiculous
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2 comments
Anonymous
#781464

Worst buy a SHOWROOM for AMAZON!

Mike_mn
#779856

Yes. Inventory is inaccurate.

I've been through the same issue, and have given up on BB for actually having an item in stock that they say is in stock. It's so sad that a huge company like BB can be like this.

They should take a look at how Amazon.com handles there inventory.

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Review
#472983 Review #472983 is a subjective opinion of poster.
Loss
$30

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy review in Denver, Colorado: Can't get answer to my question

Have what I thought was a straightforward question in general about a 3.2 compact fridge. I emailed 12/10/13. I was directed to online forum and help to try to answer my question. Was given an option if I wanted a specific response, to email back and they would reply within 3 business days. I chose that option because I couldn't find my answer in their info online. TWO WEEKS LATER THIS IS THEIR RESPONSE: "This level of technical support is beyond our capabilities via e-mail. If you are not able to find the answers you need on our web site, please contact your local Best Buy store to speak with one of the sales associates." You can bet I WILL NOT be buying one from Best Buy (or anything for that matter.)
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#466350 Review #466350 is a subjective opinion of poster.