1.0
Details
I bought 4 appliances in June. They are still not right. Didn't show up for 6 deliveries and didn't bother to call. Got a damaged stove which was finally replaced in October! They didn't attach to the safety bracket, putty the gas valve to prevent leakage, or level it....
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Review
#1679790 Review #1679790 is a subjective opinion of poster.
Pros
  • Geek squad in parker is good
Cons
  • Undelivered appliance
  • Delivery and install
  • Lies and lack of written communication
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Let the company propose a solution
Tags
  • Do Not Buy Appliances From
We purchased a dishwasher from Best Buy in Westminster CO on 2/24/18 for &765.00. Due to our remodeling, we were not able to install until June. When it was installed, it had a major leak. We spoke to Best Buy and tried to either get our money back or get a different...
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4 comments
Machele
#1621893

I am a bit confused. First you said you went to Best Buy and they said they couldn't help you and to go through The Geek Squad, for some reason not explained.

Then, you say Samsung came out and said it was a factory defect, but to go to Best buy for help? You have a warranty with, presumably Samsung for a certain period of time. What is the warranty time limits stated in your paperwork that came with the machine? It sounds like your warranty period is over and any repairs you want done are now your responsibility.

Best Buy doesn't repair appliances, but if you had purchased an extended warranty, perhaps that policy would cover the repairs.

Sounds like you didn't do that---usually, a very wise decision---so if a local repairman cannot fix it cheaply, just junk it and buy another from some other store. It is what it is.

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Review
#1437694 Review #1437694 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Cons
  • Customer service sucks
Reason of review
Poor customer service
Loss
$765
Preferred solution
Full refund
1.1
Details
For the 3rd time I ordered an item online for store pick up. The website said it was available. When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have...
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1 comment
Anonymous
#1604226

call them +1 833 272 0777, For the 3rd time I ordered an item online for store pick up. The website said it was available.

When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have.

Review
#1408525 Review #1408525 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Order processing issue
1.0
Details

Update by user Oct 17, 2018

The General Manager of the store took this problem on, he has arranged to have a check for the damages plus a little more for the aggravation to be sent in the next 7 to 14 business days. He has been great through this whole ordeal once we got him involved. Still leery...

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Resolved
Review
#1366352 Review #1366352 is a subjective opinion of poster.
Cons
  • Worst customer service deserve no stars
Reason of review
Problem with delivery
Loss
$1250
Preferred solution
Full refund
2.1
Details
Black Friday special, in Store only on the best buy website Sharp - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD T… On Sale $179.99 I got to the store at 8am right as they opened, one of the first customers in the door, nobody else was back at the TV's...
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Review
#1136623 Review #1136623 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Not as described/ advertised
1.0
Details
My son bought me a Samsung TV from best buy for my birthday, it lasted approx 2 years, then would no longer power up, I brought it back to best buy not for a credit but for disposal / recycle, the clerk (Jammer at the Longmont CO store) replied sure they could help...
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2 comments
Anonymous
#1285745

Yeah dummy, see if costco will let you recycle there. Oh wait for it...

Not gonna happen sweetheart. Hahahaha dummy

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Review
#975476 Review #975476 is a subjective opinion of poster.
Cons
  • Irresponsibility for recycling
Reason of review
Poor customer service
Loss
$200

Best Buy charged me $546.49 to activate phone I just purchased from Best Buy.com

I bought a Samsung Note 4 from Best Buy.com on upgrade for $199.99 plus tax. The next day I went into Best Buy Store on Mexico St Denver CO with my new phone and they suggested instead of upgrading as I had done that I pay $746.14 for the same phone and save $20/month on my Verizon bill. I told them I had been on family plan with my brother who lives in Boston and had bought this Note 4 on my upgrade so they would have to talk to my brother to make sure they could apply $20/month savings to his plan. They talked to him twice that day before I left store. They told my brother he didn't have to do anything, and when I left store having been refunded $199.99 on receipt for same phone they resold to me on same receipt at full price for $746.14, Best Buy told me savings would be automatically applied next month to my brother's bill and there was nothing more to do. He GOT no savings on his monthly bill. We have spent many hours, weeks, and months going to Verizon who can't understand why Best Buy changed the original purchase amount and to Best Buy where Verizon sends us. Both I and my brother have talked with several sales people at Best Buy and Best Buy online who can't understand any reason for this massive overcharge. When I talked with manager of Best Buy on Mexico named Adam and he said he couldn't help me even though Verizon finally directed my brother to send me to Best Buy to get the item backdated properly or discount to original price. I spent 45 more minutes talking on phone with Best Buy consumer affairs where I was sent after talking about the same amount of time last week to BestBuy.com sales team. I was told by consumer affairs that it appeared I had lost my money for nothing and there was nothing she or Best Buy could do to help situation. I can email receipt, and the credit card statement these two transactions appear on. Desired Outcome/Settlement Desired Settlement: Billing Adjustment $546.15 is the desired refund or credit to my account ($746.14-$199.99) Since my brother never received $20/monthly savings for my line on his account which Best Buy on Mexico said they completed before I left store with same phone at higher price, and since my brother and I have spoken numerous times to Verizon who said Best Buy made mistake, Best Buy should honor their initial selling price for my Samsung Note 4 and backdate my upgrade which is how I initially bought phone two days previous to going up to store. $546.15 ($746.14-$199.99)
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Review
#919252 Review #919252 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Cons
  • Price switching
Reason of review
Pricing issue
Loss
$546
Preferred solution
Full refund
Tags
  • Unhappy With Best Buy

Never Again | Best Buy review from Lakewood, Colorado

1.0
Details
Had a horrible 1-year nightmare with a Samsung refrigerator. The ice maker was a lemon. After four visits from Geek Squad, found out Samsung doesn't recognize their service, so had Samsung out to "fix it" three or four times. Finally, Samsung admitted it was a lemon and let us exchange it for another one. The delivery guy broke our copper tubing when he installed the thing. He apologized and wrote a note that someone would be out to fix it. He said they wouldn't charge us. WRONG. Our Best Buy (1400 Denver West Blvd Lakewood, CO 80401) said they'd have to charge us to fix it. Charge us? Talked to at least six people at Best Buy. They refused to come out or totally ignored our phone calls. I paid a plumber $100 to come fix it after doing without filtered water and ice for two weeks.
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Review
#910075 Review #910075 is a subjective opinion of poster.
Cons
  • Ignoring information on order
  • Unwilling to repair or replace defective product
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
1.0
Details
Refrigerator Delivery never showed up TWICE - Best Buy review
Refrigerator Delivery never showed up TWICE - Best Buy review
On June 30th I had placed an order for a Samsung Refrigerator via bestbuy.com, due to some reasons I had to call the customer service rep to finish my order. All the weekends were booked for delivery therefore I had to settle for Friday 07/05/16 between 4 - 8 pm. On...
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Review
#883043 Review #883043 is a subjective opinion of poster.
Cons
  • Very rude customer service reps
  • Undelivered appliance
  • Cannot track delivery truck
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Not Delivered Order

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Best Buy - Customer Care Review from Denver, Colorado

1.0
Details
Terrible!!!! Spent $2500 on a new tv system receiver goes out in 2 weeks. Geek Squad comes out twice. Tells us to turn power off to reset tje receiver. Didnt work. Come out again and said receiver is bad. Take back yo Best Buy and told they have to try and fix first. 2-4 werks!!! Been without our new TV system for 2 weeks. Now another month!!! Customer service is terrible. They dont care about the inconvenience! They suck and will never buy from them again. Its obvious the receiver cam defected! *** you Best Buy and your so called customer service.
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Review
#812549 Review #812549 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service