At BestBuy in Ann-Arbor Michigan, on Sunday 9th Jan, 2011, my wife and I were very disappointed with the way we were treated by not just one sale's associate but two. the first was rude short in answering questions. We felt we are like imposing on him. The second, moreover, was too busy to show how the item were interested in worked, operates, or pointing out the difference to the other competitors brand. It appeared to be lacking the knowledge to show us.
I finally, before I left, I brought my concern to the attention of Al Adams. He was considerate and understanding. I would like to commend him for that.
I hope the BestBuy company would take the initiation and be proactive and remedy this kind behavior by its employees. In my opinion, these two took their job for granted. Nowdays,, the current situation of the economy, with the unemployment rate, the fierce competition, and the consumer awareness of all of that. It ought to be some special product training, and customer service.
Monetary Loss: $1400.