I just had a horrible experience with Best Buy. I bought 24 of those $200 gift cards when they were selling for $15.
It was a mistake and all my orders were canceled, which was a complete inconvenience!! I was simply buying what was advertised!!! It did not just stop there. I was also charged an additional $17.92 (which gave me a $35 overdraft charge, as I don't keep money in that account unless I am going to spend it on something).
Not only that, but I made a one time payment of $150 for 10 gift cards on one of my orders. I was refunded in several different increments, like 20.99 here, 9.01 here, 41 here. I called customer service today to get that unauthorized charge of $17.92 that ended up costing me $35 out of my pocket resolved. I was on the phone with a woman that gave me a case number (that I later found out was FAKE) and was told I was going to be refunded the $17.92.
While I was starting to talk about how this was unauthorized and is costing me $35 she put me on hold midsentence and then hung up on me!! I called back and this time spoke to Joe. He told me there's nothing he can do, and I insisted I get the manager as well as his name and ID number. He refused to give me the ID number.
I was then left on hold for an hour and was told I can email corporate. This is such horrible customer service!!! All I did was buy what was advertised, and not just one but 24! Then I was understanding when my order was canceled but the treatment I received thereafter as well as the unacceptable refund amounts and the explanations go with them is absolutely crazy.
The fact that I wasn't sent over to a manager or supervisor as I had requested multiple times also infuriates me! I made a payment of $150 in full, and I expect if my order is canceled to get that entire amount refunded at once!!
AND not get charged an unexplainable amount of $17.92 on top of it. I am not going to give up until I am able to reach somebody that can address my concerns.
Product or Service Mentioned: Best Buy Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $413.
Preferred solution: Deliver product or service ordered.
Best Buy Cons: Lousy servicec, Overcharged, Where is my order, Or where is my refund.