Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

For three months, I have tried to contact Best Buy to cancel “Easy Replenish” (the program where they send you a color cartridge, their choice, every month). Fog the 1st month I called once a week.

Then I started emailing and calling every few days. Every time I call, I go through 6-7 “customer-no-service” before being hung up on because no one know how to stop this process. I have followed Best Buy’s procedure. The pages, I am supposed to use don’t exist.

Their community support is full of people having the same problem.

I have started to blank out my name on the packages I receive and sending them back. Good luck.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Can't stop Orders.

Preferred solution: Stop Easy Replenish.

I liked: Nearby.

I didn't like: Nobody knows what is going on.

Company wrote 0 private or public responses to the review from Oct 11.
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