Best Buy Reviews in San Jose, California
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These people are fraud - geek squad | Best Buy review from San Jose, California
Store: Best Buy, El Camino Real, Mountain View, CA Manager: john Bestbuy service is going from bad customer service to fraud. I took my Apple Watch for service they diagnosed it and mentioned that it was a manufacture defect and they would fix it. After I handover the watch they damaged it and were saying it was physically abused. When I asked to give that in writing, they refused to give it. If anyone want to go to best buy for service make sure you take pictures before you give it to them. They are liars and don’t ever believe their word. I will never buy anything from best buy ever again.
- Poor customer service
- Rude customer service staff
Reason of review
Poor customer service
Let the company propose a solution
Happy to see more and more Best Buy stores closing down
I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375. I was told that no need to worry, any issues with the laptop, BestBuy technical team will repair it, blah blah blah... After a month, by end of June, the laptop stopped working. It wouldn't boot up, always showed "Automatic Repairing..." message and no options worked. I took it to the San Jose, Curtner Ave store and showed it to the Geek Squad. One Mr. Anthony spoke to me... he is supposed to be a technician, but he didnt even try starting the laptop and checking what is the problem. He asked me the symptoms and told me that it has to be sent to ASUS for manufacturers warranty repair. When I told him about the Open Box story and that BestBuy shoudl repair it, he asked me to go to the store where I bought it. I spent 30 mins there... but he never even checked the laptop once. I went back to the Steven's Creek Blvd store after couple of weeks. Again the Geek Squad person didn't check the laptop, he told it will be sent to Manufacturer Warranty repair. I agreed and after 2 weeks, got a call that water has gone inside and the mother board is gone, requires $450 to repair. I declined and collected the laptop in a week. I checked with the supervisor, as I was sure I had not spilled water on the laptop. He was not willing to listen and all he could do is... offer 20% discount on the repair cost or 20% discount on another open box laptop. I was not willing to spend any extra money on any Best Buy service. I took the laptop home and created a bootable USB and tried to boot the laptop, re-install the Windows10 and now it works like a new one. So the funny part is... 1. What is the Geek Squad there for if they can't even do the initial technical analysis? 2. The laptop was sent to ASUS for warranty repair, but all records show it was always with BestBuy Geek Squad, may be some other location. If it was sent to ASUS may be they woudl have resolved the issue free of cost. 3. Easiest way to deny free service to customer is saying water went inside and damaged the circuit. It is a shame, because I couldn;t prove that I have not spilled water on it. I doubt if the service guys even opened and checked anything. Overall... very bad experience with Best Buy. Stay away from them... happy to see more and more Best Buy stores closing down. Best is Amazon, do online shopping for what you like, if you don't like return it. No questions asked... even after months, may be the refund amount will reduce, but you don't have to live with a faulty machine. Never again to Best Buy...!!!
Geek Squad Technical Support
Reason of review
Poor customer service
Bait and switch on preorders | Best Buy review from San Jose, California
Preordered Note 4 in store more than a week before launch. Was told by employees and Samsung reps at the time of pre-order that I would guaranteed get the phone on launch day. Launch day comes, I show up, told no phone, no eta on when. They claim they only got two or three phones in but had hundreds of preorders. Asked if I could go ahead and pay for it since mine is outright purchase. Told no, they won't. Asked about the $200 trade in deal, told no, they only accept iPhone 5 and only for new contracts. Spoke to store manager who said he didn't care what the website said, it's his store and he won't honor the deal. He then said my phone could be in the next day according to his list. Next day comes, no phone. Call and ask, told it will be one more day. Repeat to Tuesday- finally call their 877 number and was told it could be several weeks before I get it and they have no way to know when it even if they'll get enough. They did make a note on my order to detail the store manager refusing to honor their deal. They said if he doesn't, to call them back. When I pre-order anything, it had always assured that I will get one launch day because I planned ahead of time. If best buy had more orders than potential stock they should have stopped taking preorders. Some people have been reporting being told the employees are only selling phones people with new contracts make numbers. Others are walking in with no preorders and walking out with a phone. All of the miscommunication and fuss had guaranteed one thing - I will never pre-order from them again.
Best Buy Website
Bad Customer Service Review
Bestbuy is one of the place give bad service for customer
Best Buy Mountain View Mobile Department Should Be Closed
I bought an AT&T Dell Streak stable phone along with a Geed Squad insurance policy on day one two years ago. Late July 2012 my phone has stopped working. After 2 and 1/2 hours, Paul a Geek Squad employee told me that my phone can not be fixed, he is not allowed to send it out to fix either because the model was discontinued, and only the Mobile Department Manager Mr. Harm can decide what to do in my case. He called and left message, left notes, and also sent email to Mr. Harm about the situation and told me that Mr. Harm will call me back the day after. 1 day, 2 days, and I heard nothing. I called Best Buy to find out Mr. Harm phone number and left him 2 messages. Then I again heard nothing from Mr. manager! I called Best Buy again and again, explained situation to people in Mobile and Geek Squad departments, and I received the same advises, " We will let him know and he will call you." And I kept waiting and waiting.. August 07 th 2012, I have to come to Best Buy Mountain View again from San Jose, during the time that I have learned Mr. Harm will be there. I got him this time in person at the Mobile Department. Mr. Harm wrote me a receipt for a service order, estimated my phone will be fixed around 08/19/12 and someone will call me after the service done. One week, two weeks, then three weeks gone by.. what the *** is going on here I asked myself.. and I have to call Best Buy again.. Nothing is new... Mobile people took my messages and told me Mr. HARM will call me soon! Geek Squad people told me they found no notes on my service order at all, Mr. HARM was just gone, and they assured that Mr. HARM will call me the day after!!! And again nothing is new.. that Mr. HARM NEVER CALLED ME BACK !!! Tonight 3:45 am of 09/03/2012 I have no phone to use more than a month.. but more important I don't know what the *** is going on with my Dell Streak Stable Phone.. When I can see it again.. What the *** is going on at Best Buy Mountain View.. What the *** is going on with Mr. HARM.. I am lost! Best Buy doesn't have a solution to my cheap little phone after more than a month? If they can not fix it why not replace it? If it is a discontinued model then a refurbished would work? an equivalent function devices would be okay? A similar amount of money would work? The Monthly Geek Squad Insurance still Withdrawed my money automatically as of now - I am lost! BEST BUY MOUNTAIN VIEW - THE MOBILE MANAGER MR. HARM: WHAT KIND OF BUSINESS YOU ARE IN? My Service Order: 01045-973055877; Made 08/07/2012; Best Buy Mountain View/Mobile.
Best Buy - Customer Service
I am a typical consumer electronics shopper who never buys the extended warranty. Figure if it breaks I will just buy a new one. Well this Christmas my son bought an Ipod at BBY and to my disappointment he bought the BBY 1yr service plan. Well just this last week he broke his Ipod. I was pleasantly surprised when we went to BBY. They immediately replaced it with a new one off the shelf - no questions asked. I was very impressed with their customer service and commitment to my sons satisfaction. I learned an important lesson here and I profess that BBY DOES HAVE GOOD CUSTOMER SERVICE.
Customer Service | Best Buy review from San Jose, California
Absolute WORST customer service I have ever experienced. Some rude woman with a southern drawl I could barely understand didn't want any questions. Just told me it was $150.00 to LOOK at my computer with no guarantees! WTF??? Yea, right! I told her I was a first time caller and she asked me for my phone number. I gave it to her and she said they didn't have me on file. No kidding? It was the first time I have called Geek Squad. Of course they don't have me on file. If customer service is that dumb, I hate to see what the techs are like!
Santa Clause | Best Buy review from San Jose, California
The Best Buy Santa Clause commercials are not funny and an afront to all who like Santa, it should be taken off the air in my opinion, why would anybody want to make Santa look like a fool on national T.V. I will not buy at Best Buy again becouse you are not what Christmas is all about. For you it is all about money, for some it is more about Christmas spirit. I know my small amount of money will not affect you but if more read this email maybe that will be a start!!!! Lance R. San jose CA.
Best Buys Screwed Up And scratched and Gouged my Laptop Top
I bought a lap top from Best Buys. It was about 6 months old at that time. They scratched and gouged the top while working on it. They sent it off to replace the top. When they did they sent it back with a broke latch. So I again had them look at it. They again scratched the top. Now it has a broke latch and a scratched top. So they sent it back. Best Buys from Bowling Green, KY called me to let me know it was in again. Now mind you I have to drive 1 hour and about 1 and 15 mins out of my way to get there. I asked over the phone it it was scratched they said no. So I brought my mom for the drive thinking I was running the store then back out. She is on oxygen but the drive was a good thing to get her out. After I got to the store the same top was still on the computer and still scratched and the latch still sticky. Now they refuse to fix it. They say they don't fix cosmetic problems. I called a Tina, (no one gives me last names) at phone number 612-292-0117 She said she would get it fixed, the next day Best Buys from Bowling Green calls me to tell me my computer is back in. After asking to speak to a manager, named Jody, he said he looked at it and it had no scratches. I drilled him for over 15 minutes he said it had some minor scratches. And they didn't repair those. I bought it new had NO scratches on it. Let a lone gouges on it. They were made by Best Buy, they admitted it on paper and now refuse to fix them.
Best Buy misrepresented their credit line conditions to the consumer
My husband and I purchased 2 televisions, 1 blue ray video player, and 2 Nanos for my children under their credit line available at the time of purchase. We were told that it was zero interest for one year and no min. payments required. We had the money available to pay in cash but decided to take advantage of this promotion. The same day we made this large purchase someone that I knew from my daughters school made a large purchase and used the same promotion to make the purchase. The next month to my surprise we received a bill from Best Buy to make a min. payment. When we contacted the store the manager explained that there nothing he could do and we had to contact their credit department which of course they were not interested in helping us with this issue. I contacted the other person from my daughters school and the same thing happen to them. In the process of trying to get someone from the company to talk to we ended up being late on our payment. No one contacted us personaly and sent a gerenal e-mail stating there was nothing that could be done. So this purchase ended up costing us more than orginaly thought and I am so sorry that I ever went to a company that choose to cheat their customers. Be aware of this company's credit offer and in turn anything else they may offer their customer. I ended up paying the account off with the additional late charge and I never want to purchase another item from this company.
Best Buy Manager
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