Best Buy UTC/La Jolla

1.0
Details
Sales person basically lied to us about extended warranty for a laptop. Said if ANY issues with it I could take it to BB/Geek Squad. So after a month there's issues with it and take it in and "manager" says software is not covered? When I told him both my gf and I were told by the sales rep that "any" issues would be covered that's basically lying. All manager said was he was sorry. WTF? Best Buy sales people are on a level with used car sales people. BEWARE!!!
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Review
#1671894 Review #1671894 is a subjective opinion of poster.
Cons
  • Sales people lie about what the extended warranty covers
Reason of review
Poor customer service

Ordered online, box arrived empty, runaround, no refund. | Best Buy review from San Diego, California

3.1
Details
Ordered camera battery online (and cringed doing it; it just doesn't go well with Best Buy online). The box arrived damaged, broken open, with no battery inside. Perhaps it shipped empty, or someone stole it. It was one of those folded-bottom boxes you can just press open. A week of phone tag between UPS and Best Buy, with the usual dealing with phone reps. They just wouldn't understand that I had an empty box, and couldn't return the battery. They finally said I have to go to the store; avoiding that was the whole point of ordering online. Ate it, won't order online from Best Buy again.
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Review
#943441 Review #943441 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Website
  • Too difficult to get refund
  • Phone customer service
Reason of review
Problem with delivery
Loss
$32
Preferred solution
Full refund
Tags
  • package tampering
  • Terrible Phone Customer Service

Best Buy - Gift Card Review from San Diego, California

I want to express how mad and upset I am on December 31st went the the store on 9th and McDowell my daughter got me a gift and a couple of more stuff and I ended up paying 100.00 towards a total of 342.67 so that left my daughter a total on her credit card of citi bank if 243.67 and I got a lap top charger that didn't function so I went back on January 2 and return the charger and they reimburse me 70.70 to my bank account but when we went to pay of the balance that we thought it was 171.00 they told us it's was 242.67 and we asked why if we returned an item and they told we had to pay them that amount because Best buy failed to report the return item and now I have to pay 70.70 to citubank I don't see why should I have to that money to citubank if I don't have any item to pay those $ 70.70 I tried to dispute this thru the phone in person at Best Buy and nobody couldn't help even the Best Buy Manager on 19th st and CamelbackRd told we somebody has lose money and I was so mad I told himI guess I am because you guys fail to communicate with citubank but there they just like to ROB people
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Review
#777550 Review #777550 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Order processing issue

Remote Control for Samsung 65 inch defective | Best Buy review from San Diego, California

1.0
Details
I purchased a brand new Samsung 65 inch TV a few weeks ago and informed the delivery company for Best Buy and Samsung and I got the run around. I was told by Best Buy's delivery company that they can fix remote control but charge me a fee. The remote control and the TV was brand new when delivered yet wanted to charge me a fee for a defective product. It's been a weeks and neither Best Buy nor Samsung has contacted me regarding the defective remote control. The remote control only works intermittently on certain areas of the living room where the TV is located. I am very dissatisfied with the defective Samsung remote control; dissatisfied with Best Buy and Delivery Company; and Samsung Customer Service.
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Review
#771475 Review #771475 is a subjective opinion of poster.
Cons
  • Defective product unresolved
  • Service issues not resolved
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Sent phone to GeekSquad under warranty (but also had protection plan) | Best Buy review from San Diego, California

4.0
Details
samsung galaxy 5s--had battery issues--would heat up, drain really quickly, and then not take a charge. Went into local BB (nice people who work there), they told me that b/c it was under warranty, I would get a new phone, but would have to send it back. BB sent me a box to send the phone back to where ever they do the repairs. This box had just a sticker in it, so I included the receipt I got from initiating the service. Got it back today--it is a refurbished phone (b/c I have their *** protection plan) and had NO battery. I was told by the store when I called just now that I was supposed to keep my battery--but gee, that was the source of the problem. Now it will take another 3-4 business days to get a battery (today is Friday, so many more days sans phone), and that was only after pushing hard to get expedited shipping. No apologies on the phone for this. I am disgusted. Do NOT bother with their "protection plan." I will just buy a used phone from eBay next time.
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Review
#572327 Review #572327 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Mobile phone people were nice
Cons
  • Disconnect btw repairs and store
  • Geek squad apparently ignorant
Reason of review
promised new phone, got refurbished with no battery
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Samsung Galaxy S5
On the Monday before Thanksgiving my wife and I went into the Best Buy in Santee Ca to purchase a dishwasher but only wanted to buy it if it was going to be delivered and installed before Thanksgiving because we had 15 people coming for dinner. The salesperson said...
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10 comments
Anonymous
#1085255

OMG!!! YOU HAD TO WASH DISHES BY HAND!!!

OMG WHAT A HORRIBLE THANKSGIVING!! Are you serious?? You let an honest mistake & washing dishes by hand RUIN your Thanksgiving?? Really??

Have you thought about the ones that can't even be home for Thanksgiving because they are overseas fighting for OUR freedom? Have you thought about the ones who don't even have a family or a home to have Thanksgiving at?? Have you thought about the ones who Have lost their loved one recently and this is the first Thanksgiving without them?

Have you stopped to think about anyone else besides you and your poor poor dishpan hands from all the dishes you had to wash for a whole hour!!! #selfish #yourpoorhands #haveyouheardofpaperplates #theonlyonethatruinedyourthanksgivingwasyou

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Review
#460753 Review #460753 is a subjective opinion of poster.
Service
Best Buy Customer Care

BAD SERVICE, LIERS! THIEFS! | Best Buy review from San Diego, California

I brought my laptop to best buy to get repaired, they charged $208 because is the take it or leave it, they make you buy the 199 annual geek service and they don't fix your computer! the computer had Microsoft word 2010 and outlook and they uninstall the program and they didn't install the program back, they said I have to provide the disk, well I do not have the disk with me because the disk is in another country I explained that to them and they said they couldn't do anything and the same phrase take it or leave it! I thought UNITED STATES was a country of responsible people and companies, but I guess I was wrong!
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2 comments
Anonymous
#745127

worst buy strikes again!! the consumerist has many articles about worst buy. the warranties are nothing but a scam

John N
#744558

Yes, you were quite wrong about the US being a country of responsible people and companies. Just look around you and you will see a nation of dependent, self-serving, and ill-educated fools.

This is what a once-proud nation has become. I don't know where you come from, but if I were you, I would get out before it all collapses.

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Review
#458615 Review #458615 is a subjective opinion of poster.
Loss
$208

DO NOT BUY APPLIANCES FROM BEST (WORST) BUY!!!! | Best Buy review from San Diego, California

Step 1: They take your money. Step 2: They say they'll have it delivered in 3 days. Step 3: They lied. Step 4: They say it will be a month before you get your washer/dryer combo. Step 5: They lied. Step 6: They say it will be another week. Step 7: They bring the washer/dryer but refuse to hook it up. Step 8: They say someone will come and install it the next day. Step 9: They lied Step 10: They say someone will come and install it the next day. Step 11: They lied Step 12: They say someone will come and install it the next day. Step 13: They lied Step 14: They say someone will come and install it the next week. Step 15: They lied Step 16: They say they will credit $100 for inconvenience Step 17: .......... yea, they lied again.... and again, and again. Conclusion: They will take your money, They will lie to you, You will be miserable. Why bother, you're better off purchasing from a small retailer, you may pay a bit more, but at least have a better handle on situation. Best (WORST) Buy is a BIG CORPORATE LOSER!!!!
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Review
#323559 Review #323559 is a subjective opinion of poster.

Best Buy deceptive marketing

Samsung un55d8000 on sale at bestbuy.com but they don't show you the price until check out. The price was $1979.99. They are also running a special for a FREE Samsung bluray player and 3d starter kit with the purchase of the same Samsung monitor. They said it will discount your total by $530 at checkout. But when you enter the promotion, the cost of the monitor is now over $2500 plus the $349 for starter kit and $149 for the bluray player. Your new total is at $3000 minus the $530 discount, your price is the same as if you bought everything individually. Where is the FREE bluray player and starter kit is you increase the cost of the monitor by the same amount. They have no honor and horrible customer service and horrible customer relations.
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3 comments
Jess
#351295

Typically when you total the order out, I'm talking after your contact info, your card #, etc it should package down to the appropriate price. Also if it says "free blu ray see how" in blue print by the pricing info for the tv click on it and it will get you the correct items.

Honestly the stores match online prices (unless noted as an online only offer) so sometimes its much quicker and easier to just go into the store and purchase.

They can set up delivery of the new tv, haul away of an old, mounting services, set up, anything you could possibly need with piece of mind that its all going through the system correctly. Hope this helps

Anonymous
#345715

:cry Jack, Jack, Jack ... Whatever is your point? :?

Anonymous
#344899

you are an ***.

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Review
#262047 Review #262047 is a subjective opinion of poster.
Loss
$1979

Contact Best Buy Customer Service

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Best Buy = Worst Buy

I bought a computer at Best Buy and declined all additional stuff they were trying to sell (geek squad etc..). The computer was at $699 and that's what I paid with the Best Buy credit card. 1 week later, I returned the computr. The CD ROM was not working. Whn I returned the computer, I realized that the sales rep at discounted the computer by $19.99 to add the geek squad for $19.99 so that the price was the same than what I expected but I had to pay for a monthly fee for the geek squad. The Mission Valley manager refused to reimburse me the $19.99 for the geek squd even though I returned the computer (I bought a Sony online instead) and even though I had not ordered that service in the first place. 2 months later, I still have not been reimbursed the $19.99!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After talking several times to supervisors on the phone, making a phone complaint. I was already told 3 times that the reimbursement has been issue yet the credit card has still a balance of $19.99 that I need to pay if I don't want to be charged interest! BEST BUY=WORST BUY. Will never buy there anymore. Ah, on the phone, I was told that the store manager should have never refused to rimburse the computer and not the Geek Squad S--- that I never used or ordered!
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4 comments
Anonymous
#276986

You actually were given for free Geek Squad 6mos Tech Support. IT is free, it charges on the receipt 19.99 but the 19.99 is discounted from the computer. Their is no monthly fee, so I have no idea what you are complaining about.

Anonymous
#273811

Totally agreed with "Best Buy = Worst Buy". I just bought a gaming keyboard that I wanted to price match with another company because they were like $100 cheaper than what Best Buy was selling.

Long story short, they wouldn't price match it because of some things, yet they have done it in the past. I sent them an angry letter and all they can send back is a reply full of spelling errors. What do these people think they are doing. Who is Best Buy really hiring?

4 year olds as customer service representatives?

Now, I got to wait for the keyboard and waste time going to a Best Buy to return a $300 keyboard.

Waste my time, and my life trying to deal with these guys. I guess the moral of this is: NEVER BUY FROM BEST BUY IS THEY ARE INCOMPETENT FOOLS.

Anonymous
#272664

This is exactly why you proof read the screen before you swipe your card...

Anonymous
#272602

Hi, we just bought 2 computers from Best Buy, they were top notch... of course, this was in Augusta, GA.

and so I am not sure where you are - but I can say our receipt was VERY detailed and we checked it thoroughly before we left the store, because we did buy all the bells and whistles (two kids = bells and whistles, ha)... I am sorry you had bad reps at the store, I think this is an exception rather than the rule.

:(

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Review
#231765 Review #231765 is a subjective opinion of poster.