customer service store service customer geek squad phone manager order money people
1.7
Details
I will never shop at Best Buy ever again! My wife purchased a NEW HP 2-1 Laptop with Windows 10/ Edge ($600) for me for Xmas just a few months ago. Here we are 3 months later and the thing is not functioning as she was told it would with the type of work that I would...
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Review
#1213436 Review #1213436 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor CS, Return Policy & Pricing. Discriminatory Practices
Loss
$600
Preferred solution
Full refund
1.0
Details
On December 31, 2017, I purchased a stove. When we began to walk away because of a $250 installation kit that price immediately dropped to $70. After the stove was delivered and installed it fired up and filled our house with smoke. After calling the store we were told...
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1 comment
Anonymous
#1452256

Recorded calls on customer service lines are not illegal in any state. In some states you must be notified of the fact that the call will be recorded, which most companies have in their initial message - if you didn't hear that, it's on you, not them.

And in one-party states, it's not at all illegal as it is, again, a one-party policy.But all of Best Buy's customer service numbers give you the automated "calls are recorded" message. In two-party states, continuing the call is a legal acceptance of the recording.

Review
#1203282 Review #1203282 is a subjective opinion of poster.
Service
Best Buy Oven Replacement
Reason of review
Poor customer service
Preferred solution
Price reduction
1.1
Details
I purchased a open box Galaxy book and the device was locked by the previous owner. The service department asked me the paid and they will reinstalled the system and picked it up at Feb 5. I started learning the new device, after 2 week I started to transfer files from...
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1 comment
Anonymous
#1443534

OP:Why did you Not contact the manufacturer of the product?

Review
#1202398 Review #1202398 is a subjective opinion of poster.
Product
Samsung Electronics Tablet
Reason of review
Damaged or defective
1.2
Details
I went to return a google home that my wife gave to me as a present. It was unoppened and the customer service guy said that he could return it without a receipt, not even for store credit. This happened at the Hawthorne CA store. I requested to speak to a supervisor...
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1 comment
Khristy
#1433988

no different in WA

Review
#1187317 Review #1187317 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Trash my car electronics  - Best Buy review
On the 8th of this month your geeks raped my car by ripping up the electronic. By TRYING to install a back up camera kit, your people stripped both back up tail lights to my Chrysler 200. This was to be a PROFESSIONAL install, but not even close. You really don't care...
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1 comment
Anonymous
#1609987

Your choice of the word "raped" regarding a car is offensive. Rape is a horrible life-changing experience for the victim and I just don't have that kind of sympathy for your lousy backup camera. Choose your verbs more carefully.

Review
#1186929 Review #1186929 is a subjective opinion of poster.
Service
Geek Squad Backup Camera Installation
Cons
  • Way you want to install
Reason of review
Bad install
Loss
$2000
I just sent an email to best buy about this incident so I will keep you updated. I went into the best buy store in Santa Rosa and wanted to return a wireless Bose speaker I purchased 6 months back and they said it is not our policy to do this, and that was it. story...
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1 comment
Anonymous
#1410313

Well the return policy is only 14 days soooo yeah you’re SOL

Review
#1155025 Review #1155025 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution

Thermadore refriderator | Best Buy review from Elk Grove, California

1.0
Details
We purchased a Thermadore refrigerator from these guys and paid in full for it 11/07/207 We dealt with Lori and Rolando out of the Elf Grove store. This has been the worst experience we could have ever hoped for and we would highly recommend anyone to do their business elsewhere. It is now 12/21/2017 and we were just notified by Sye at the Modesto store that our refrigerator still will not be arriving for the 3rd time after we have taken off of work for a 3rd time and waited for them to deliver. It was supposed to be delivered originally before Thanksgiving. Sye asked if I would like to speak with the delivery people so they could explain why they don't have enough people to do the job. Why would I care or speak to their delivery people and argue with them as to why they can't do their job and deliver product to their customer? We are now going to go through the entire Holiday season this year without a refrigerator because of the incompetence of Pacific Sales and Best Buy. We were loyal customers but we will never purchase from Best Buy again as they are horrible to deal with and no consumer should ever have to go through such a bad experience
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Review
#1153473 Review #1153473 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$5985
Preferred solution
Deliver product or service ordered

Did not honor "Price Match Guarantee." | Best Buy review from Apple Valley, California

1.3
Details
On October 21st, Saturday, my washer of 4 years stopped working. I needed a new washer and wanted to match the dryer I already had. I went to Home Depot and found the washer I was looking for, and it was even on sale!! I talked to a female sales lady who was very nice and offered to have it delivered to my house on Wednesday because they did not have this item in stock at the store. NOPE. That would not work. I had the pickup and I needed it today. I explained this and to my dismay she called a store competitor, Midway Appliance. She verified they had one in stock and advised them of Home Depot's sales price. While on the phone she verified that Midway would honor that price. This was great, but Midway was clear across town at least 25 minutes one way and did I mention it was Saturday. I really didn't want to spend time running across town for a washer. But wait there was hope, because I was on my phone online while the Home Depot lady was talking to Midway. Best Buy which was right across the street showed they had the exact same washer in their inventory. Home Depot lady was great, confirmed I was good to go to Midway and they were waiting. But I didn't owe Midway anything and ultimately I could save almost an hour of time going right across the street to Best Buy. I went straight to Customer Service and spoke with a lady in Best Buy. I asked, "confirm you guys price match guarantee?" Reply was absolutely. I explained I was after a washing machine and it showed it was in stock. She directed me to the appliances and said a sales person would be there. I went to the area, found the display model which was $108.00 more then Home Depot had it on sale for. Now here is where things started going bad. 15 minutes later no one had come to help me, so I went back to the front counter and told the lady I was still waiting. This time she called someone via walkie-talkie and told me they were on the way. A gentlemen showed up, true salesmen, who listened to my need for a washer and immediately tried to sell me a dryer too. Had to do his job. Right? I am ok with that and told him I already had the matching unit. I confirmed they price matched and he replied affirmative. I told him I went on line and it showed one in stock. He politely said he needed to check their inventory system because online was not always accurate. 13 minutes later he told me that it was in fact correct and showed one in the store. (Now remember, I said I didn't want to drive 25 minutes one way, so I am watching the time and getting frustrated.) NOW, he told me that he needed to verify that it was in the store physically. Whew. Ok. Not much choice here, but wait. While waiting, can you point me towards the Roku's, a streaming digital media player. The salesmen was off and I was heading in the direction he sent me. Now, this is minor, but truly makes a big deal here. You got to give me a moment to explain too. I was buying a $639.00 washer, on sale for $531.00. Of course I want to save money, but I wasn't buying a used washer, or even the $300 - $400 range models. Now standing in front of the Roku's, I saw they had a variety from cheap to the best. ($29, $39, $59, $69 or 79 and then $99.) The only one in a large box was the $99.99 model and it had one of those wrap around security wires on it to prevent theft. Just by looks you could tell which model I had picked up. I grabbed that box and headed back up to the appliance area. Please remember the sales guy just went to verify it was now physically in stock. 8-10 minutes later he showed back up and stated he found it in the back. He then told me he couldn't find it online at Home Depot for the price I told him. Ha..... I smiled. I not only took a photograph of the price tag and model number at Home Depot, I also got the name of the sales lady that had called Midway for me over an hour ago. Should have followed karma and went to Midway. Would already be home now. I forwarded the picture via text message to the salesmen's phone and off he went to find the General Manager. About 10-12 minutes later he came back stating the GM was with another customer and would be back soon. The salesmen made a comment about the Roku in my hand, stating "I see you found it." Remember it's the expensive one. A few minutes later he left again and was gone for over ten minutes. Now I have completely lost track of time, my friend who is with me is starting to complain because everything is just taking so long and stated we could have been back home by now. The salesmen comes back, and implies, that he doesn't believe the advertised price from my picture, as I go to interject and state I have her name and number for you to call Home Depot, he states that they (Best Buy) would not be able to give me the washer for that price. But the GM told the salesmen that he could take $50.00 off the price of $639.00. Remember what I said, I was holding another item for $100 and the salesmen knew this. He told me $50.00 was a good deal. I asked about the price match guarantee, to which I was told they have to be able to verify it, and he doesn't know what type of promotion Home Depot has with Samsung to get such a price. (Yet Midway was going to honor it right away.) I interrupted him politely and asked if he would be able to put the Roku back on the shelf. The next 25 minutes driving to Midway was a venting session for sure. My mom probably wouldn't have agreed with the choice of words used. I was upset. In closing, I got a better model at Midway and the whole process from walking in and walking out took all of 15 minutes. Now it is 4 days later and I intentionally avoided sending such a complaint because that's not really what I do. I needed time to calm down and see how upset I really was. But Best Buy completely failed in every aspect of what they promise to do. Sadly, I will now drive further, regardless if Best Buy has the lowest price because not only did they not honor their statement, they were very in-efficient to verify the item was in the store, ( over an hour) and then lastly didn't even recognize I was going to spend more money on something else. What type of GM do they have? In the long run, that $58 loss would have been made up greatly over time. Oh well. I still like Midway and Home Depot.
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Review
#1120821 Review #1120821 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Did not honor their statements of price match
Reason of review
Poor customer service
Preferred solution
Right now, I don't have one. I am still upset reference the whole time issue and lack of honoring their statement.
1.0
Details
TV Shadow after 17 months - Best Buy review
My brand new Vizio 60 inch TV developed a shadow after 17 months. I contacted both Vizio and Best Buy and both offered basically $100 of a purchase of a new TV. I said that was unacceptable and wanted my TV replaced or made to work again properly at their expense. Both...
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1 comment
MattD78
#1382531

TVs have a 1 year manufacturer's warranty. After that if anything goes wrong and you did not buy an extended warranty that is on you.

Neither Best Buy nor Vizio are under any obligation to to fix or replace your TV after the warranty period. In fact Best Buy is under no obligation to do anything after their 15 day return policy, after that it all falls on Vizio and their warranty.

Review
#1116305 Review #1116305 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Damaged or defective
Loss
$699
Preferred solution
Full refund

Paying for pain | Best Buy review from Santa Ana, California

I went to my local Best Buy to get a laptop. After considering couples of models and talking to the agent there, I purchased a Lenovo laptop based on store agent recommendation. The laptop was fine for few days until one day the screen froze and then I got a blue message "Your pc ran into a problem and need to restart". I didn't take that seriously, thinking it was one time thing that would not happen again. Meanwhile I needed the laptop for my work, so I couldn't take a serious action, until after several days later which I could not take any longer of that so many times of getting that message and restarting in the middle of my work (one day I counted 11 times of shut down. Not only that, I faced a new problem, this time with the wifi. I was not able to connect to wifi, to even do searching and trouble shooting. There was no adapter in the system. So, pissed off with all that problem, I called Best Buy for help, the phone help was not sufficient. I decided that I hated the laptop and I wanted to return it. I had paid for a brand new laptop and all I had in hand was trouble, and a waste of time trying to fix (it just SO Much worse when you have to fix a BRAND NEW product!). I was told that the return policy does not apply any more sine I had already passed that deadline. (I bought the laptop on 08/13/2017 and went to the store on 09/15/2017). I asked them to take the laptop, and I will buy another one from them, even a more expensive one. But, they did not accept it. So, I have paid for a brand new laptop that doesn't work! What am I supposed to do? This has been only a waste of money and time.
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Review
#1111008 Review #1111008 is a subjective opinion of poster.
Product
Lenovo Laptop
Cons
  • Return policy
Reason of review
Bad quality
Loss
$693